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“Fun in the sun....again!!(sorry for the delay )” 4 of 5 stars
Review of El Cid Granada Country Club

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El Cid Granada Country Club
3.0 of 5 Hotel   |   Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico   |  
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Ranked #13 of 76 Hotels in Mazatlan
Certificate of Excellence
Manitoba
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Fun in the sun....again!!(sorry for the delay )”
4 of 5 stars Reviewed May 7, 2013

Was back again in Mazatlan Jan 2013. Had a wickedly wonderful time with my bff!!! We were in the same room as last year! It was great....like going home! The staff was still amazing. Christian was there from last year, he definitely remembered us. Enrike` kon K, Bruno were the regular activity staff at our pool, they were fantastic!!! The University students....Carlos, Videl, and Eder were excellent. Definitely in the right business!
The day servers at the el Patio were magnificent!!! Mauricio and Jesus two thumbs way way up!!!!Julien in the evening was a great server as well!!! Romero at the sushi restaurant. And Cesar at the Italian was amazing as well.
Thoroughly enjoyed the casino nite....just wish we'd of heard about it sooner.

On the patio staff's days off, sadly they did not have good cover staff. Mirna, Orlando and Joel were horrible! :( They did not have very good people skills, minimal service and didn't open the bar till 1!!!

Overall...we will definitely be back again!!!

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, May 9, 2013
Dear: ElleManitoba

I’m thrilled with your recent review at El Cid Granada Hotel, thank you so much for trust in us and for your nice words to our Resort.
I really appreciated the time to post this magnificent review to our staff, We are so proud to having people like Enrike, Bruno, Carlos, Fidel from activities and Mauricio, Julien, Romero and Cesar from food & beverage team, for they efficient and cordially service provided from our guest’s how’s are the most important to us.
We sorry to hear your experience at El Patio Restaurant with Mirna, Orlando and Joel, we will address your feedback with the staff and take in account to prevent this happen again and keep working with the level of service we use to.

Sincerely,

Salvatore Sanchez
General Manager.
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313 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2013

I spent my second week in Mazatlan at the El Cid. What a great place! It was quiet, clean and with everything you need. Full size fridge and kitchen. Short walk to the beach and amazing pool at their other El Cid Hotel. Water was amazing. The only thing I would complain about is the beach vendors. They are ruthless! I will definately go back to this hotel.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, April 29, 2013
Dear: Karol63

Wow! Thank you for your nice words, I really want to thank you for your recent 5 stars review, I’m so happy to read that you could enjoyed our hotel and we meet your expectations,

Regarding to the beach vendors we are strengthen our areas with more security guards to prevent this happen again.

Once again thank for the time took to publish this wonderful review. In a future travels to Mazatlan we sincerely hope be the hotel of your choice.

My best,

Salvatore Sanchez
General Manager
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Vancouver Island, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 21, 2013

Since it's connected via skywalk to the el CID casttila it is really like being in the same hotel except you get to go " home" to the quiet and quaint ambiance of the Granada. The rooms are not all the same. The first night we were in the kingside bed as requested and I found that those rooms have NOT been updated! Next day we moved to a 2 bed studio which was completely redone and beautiful.
The staff are great and very helpful. It is a safe and reassuring environment. We stayed 14 nights and would do it again. The difference in price is not a factor. It is cheaper but I like it because it is not a high rise.

Room Tip: 3029 is a good choice. View of pool. Nice balcony. This hotel is across the street from ocean so vie...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, March 23, 2013
Dear: poppy B

Thank you for talking the time in writing this review it is very important to us to hear others opinion on our hotel. I´d like to take a moment to talk about the room situation, we are currently in the process of renovating some rooms in order to have them updated so rest assure that we are working on that matter, I do apologies for this inconvenience but it´s good to know that you did not let it affect your outlook on our hotel and you had such a great vacation. We hope to see you in any future visits we would be more than happy to assist you and make your vacations memorable.

Warm greetings!

Salvatore Sanchez
General Manager
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theresa,wi
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 21, 2013

I spent 2 weeks at El Cid Granada. The place was very clean and the service was great. The food at El Patio was also very good. My favorite waiter, Julian, was always on top of everything. He knew the menu and made some great suggestions.
The pool was warm and sheltered from the ocean breeze in the afternoon.
The rooms are dated and the beds are firm and very clean.

I was most impressed to see the GM , Sr. Sanchez, was always walking around making sure things were going smoothly.

The cleaning people did a great job of setting up and taking down props for the two entertainment nights and the shows were very good. They work very hard to put on a good performance.

I had a great time and the resort staff was terrific,but next time I will spend a few dollars more and stay at a place with fewer Canadians.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, March 23, 2013
Dear: mikewolter

Thank you for taking the time to write your review it is very important to hear from everyone’s prospective due to the fact that this is an essentially process in helping us become the best we can be. El Patio is our most requested restaurant and I’m glad you had the opportunity to try it, maybe in a future visit you are able to try our other al Carts we have to offer.

I will definitely notify my staff on their great labor I am sure they will be pleased to hear about them . I appreciate your recognition on you lovely comment about my service. I always try to walk

Around the areas to get involved in everything my staff does so I can also have a better look on further changes in which can better our hotels. Nothing brings me more joy than to hear about how our guest had a great stay and were able to make them memorable. It is unfortunate that there is a possibility you might not be back with us but I really hope you do change your mind and if you plan any future visits if you would let me know I would be more than happy to assist you in any way I can and assure you have yet another great vacation.

My best,

Salvatore Sanchez
General Manager
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Brandon, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2013

My first time to Mexico. First time going all inclusive. Won't go any where again without going all inclusive. It is the way to holiday, you don't worry about nothing. Went with friends that had been there the previous year and ask us to join them. It was a great place. The staff were friendly and eager to help in any way. The hotel were we stayed, was the older part of the resort, but very satisfactory. It was very clean, the food was great, and again the staff was wonderful. The pool was really warm and one of the three you could use. It was the quieter one which was nice when wanting that atmosphere. There were activities everyday to join in if so desired at all the pools. The swim up bar was awesome. We met a lot of nice people there and the waiters and bar tenders were sooooo!!!! nice.
The skywalk connected you to the other hotels which you had access to as well. The lobby bar was a great hangout. Watch football and hockey there some what. Was nice to get the superbowl game. The staff again were wonderful. Will go back again, for sure.

Room Tip: We had a king size bed and a balcony. The room was huge and very clean. We were on the third floor...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, March 21, 2013
Dear:tmorley94

Thank you for the fabulous review of our staff and hotel. We truly appreciate it when our guest takes time out of their busy day to share with us and our future guests the great experiences here at El Cid.

From your report we gather that you enjoyed your stay and were very satisfied with the activities, warm pools, the food & beverages and the hotel location.

Our management team spends many hours reviewing our valued customer comments and action plans are created to make sure we correct any deficiencies that you may have experienced. I hope that your travels bring you back to the Mazatlan area in the near future and thank you for choosing El Cid.

Best regards,

Salvatore Sanchez
General Manager
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Onalaska, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

Older, but well kept up. Very clean and comfortable. The pool is beautiful, the water warm. This hotel is across the street from the beach, but there is a sky walk over the street. The staff was very friendly and helpful. El CID Granada is a quieter hotel.ideal for a retired couple like us

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, March 21, 2013
Dear: SallyBill1

Thank you for taking the time in writing this review and letting us know what great of a stay you had. I am glad everything was
At your satisfaction from the food, Mazatlan scenery to our great customer service and we look forward in assisting you again.

Best regards!

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 14, 2013

I stayed at the El Cid Granada for 2 weeks followed by another 2 weeks at the El Cid Castilla from January 8 to February 5 ,2013.as a single occupant,

Initially I wasn't too impressed with the accommodations at the Granada. When I first arrived I was disgusted with the mold and mildew in the washroom.The shower mat was covered with black spots ,I mentioned it to a member of the cleaning staff, and within minutes she brought me a brand new floor mat. I gave her 50 Pesos and she was my best friend for the duration. Apparently the rooms were being renovated and I happened to get one of ones that wasn't. I mentioned it to someone who was staying at this resort and I was surprised when they showed me their renovated room. It was very clean and modern.
When you check in,make sure there is no door to an adjoining room.These doors are not very sound proof. When I hear someone else snoring, I find it soothing, but others may not.
The Granada is a very quaint and quiet place with a pleasant Mexican flavour. I had a room on the second of three floors. It had balcony on one end and on the entrance end, a walkway overlooking an enclosure with a pool ,stage and restaurant. The Patio restaurant was convenient for the a la cart breakfast. The waiter gave me a bill for the meal, but since I was "All Inclusive", it was merely for accounting purposes.

I spent most of my time at El Cid's sister resort, the Castilla,across the street. It is conveniently connected by a covered overpass.All the facilities are included with both resorts.
Staying at the Castilla is slightly more expensive than the Granada, ($100 more for a 14 day all inclusive package). The rooms are fantastic,very modern with a huge bed; although I could do without all those pillows. The only problem was at night, with the outdoor lighting over the pool. I like to sleep in the dark and the windows lacked heavy drapes.
Connected to the Castilla by the pool or an indoor shopping mall is another EL Cid hotel called El Moro.Or you can take a free shuttle to the El Cid Marina resort.It's quite the empire.
If anyone complained about the food, because their was no variety, i had to wonder how they could ever prepare such extensive and tasty meals at home. They had pasta, chicken, pork, beef,fish, lobster,shrimp,even turkey,,prepared in a different ways with each dinner menu.If you want vegetarian, there were more than 10 different fresh and cooked vegetables.And fresh fruits..wow..some I had never heard of. My favourite meal of the day is breakfast, with fruits yogurt, refried beans,bacon,hash browns and an omelette made to my request with cactus no less...mmmmm.. No variety? You've got to be kidding.

As for entertainment, it was very professional.These kids put on 6 shows per week,,so athletic, all gymnasts I'm sure. I saw their shows at least 3 times. On Sundays they had the night off but they did the usual "humiliate the guests night",,always funny.
For the kids,they had organized water events and for the tots,there were supervised art classes.
Of course they had tours,not too expensive, but i preferred taking the local bus, for 8 pesos to
visit the downtown shops, theater and historic sites.

Being there for a month, laundry at the hotel can be fairly expensive at 25 pesos for one pair of underwear. A Lavenderia, within walking distance, will do it for 20 pesos/kilo...that's alota underwear.

The internet service was pretty good at 300 pesos/week for WIFI and if you want to use their computer they have about 10 computers in the business section of the resort..It costs 2 pesos/minute.,A bit pricey but most of the time the attendant would let you off with a wink and a smile..

The weather was a bit chilly the first week and the locals were wearing heavy parkas,scarves and gloves while while us Canadian gringos bravely wore shorts. Back home it was -30 C, so i wasn't complaining.

I really enjoyed my stay.The staff were extremely friendly. Although I try not to go to the same place twice, I might make an exception in this case.

Room Tip: At the Granada,make sure you have a recently renovated room and that there is no door to an adjoinin...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Granada Country Club, responded to this review, March 20, 2013
Dear: Danielle R

How wonderful to receive such a kind review and it is with great pride that we have read your wonderful comments and feedback.

We would like to thank you for taking the time to write this review. We are very glad to learn that you and your family enjoyed your stay with us.

Guests' reviews are very important to us: they help us to understand guests' needs. We learn where our services are appropriate and appreciated, and also where we can make improvements.

From the various people worldwide who have visited us, we have heard nothing but rave reviews on the delicious food, varied buffets, comfortable rooms, gracious hosts, hospitable staff, and excellent service.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you back to El Cid Granada during your future stays in Mazatlan.

Sincerely,

Salvatore Sanchez
General Manager
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Additional Information about El Cid Granada Country Club

Address: Av Camaron Sabalo S/N | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Mazatlan
#9 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Cid Granada Country Club 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the beauty, warmth and tranquility of Mazatlan and experience "Real Mexico" at our welcoming El Cid Granada Country Club. This intimate Mexican-style retreat offers the idyllic blend of pleasure and relaxation making it the ideal hideaway in the heart of the convenient and highly popular Golden Zone.Only steps away from world-class golf, spa and tennis facilities along with the sun-splashed restaurants, beach, and pools of El Cid Castilla Beach, just a stroll away. • Ideal for seniors and guests seeking solitude • Secluded area for relaxing, reading and sunbathing • Garden courtyard swimming pool • Easy access to El Cid Castilla Beach facilities via sky bridge • In walking distance from El Cid Golf and Country Club offering golf, tennis, spa, and fitness center and access to restaurants, including the Prime Grill restaurant, Sushi Bar and Villa Italia. • European & All-Inclusive Plans • Inviting El Patio restaurant serving delicious Argentinean cuisine • WIFI Internet Access • Pronatours Tour Desk at nearby El Cid hotels • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
El Cid Granada Country Club Hotel Mazatlan
El Cid Granada Country Hotel

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