I stayed at the El Cid Granada for 2 weeks followed by another 2 weeks at the El Cid Castilla from January 8 to February 5 ,2013.as a single occupant,
Initially I wasn't too impressed with the accommodations at the Granada. When I first arrived I was disgusted with the mold and mildew in the washroom.The shower mat was covered with black spots ,I mentioned it to a member of the cleaning staff, and within minutes she brought me a brand new floor mat. I gave her 50 Pesos and she was my best friend for the duration. Apparently the rooms were being renovated and I happened to get one of ones that wasn't. I mentioned it to someone who was staying at this resort and I was surprised when they showed me their renovated room. It was very clean and modern.
When you check in,make sure there is no door to an adjoining room.These doors are not very sound proof. When I hear someone else snoring, I find it soothing, but others may not.
The Granada is a very quaint and quiet place with a pleasant Mexican flavour. I had a room on the second of three floors. It had balcony on one end and on the entrance end, a walkway overlooking an enclosure with a pool ,stage and restaurant. The Patio restaurant was convenient for the a la cart breakfast. The waiter gave me a bill for the meal, but since I was "All Inclusive", it was merely for accounting purposes.
I spent most of my time at El Cid's sister resort, the Castilla,across the street. It is conveniently connected by a covered overpass.All the facilities are included with both resorts.
Staying at the Castilla is slightly more expensive than the Granada, ($100 more for a 14 day all inclusive package). The rooms are fantastic,very modern with a huge bed; although I could do without all those pillows. The only problem was at night, with the outdoor lighting over the pool. I like to sleep in the dark and the windows lacked heavy drapes.
Connected to the Castilla by the pool or an indoor shopping mall is another EL Cid hotel called El Moro.Or you can take a free shuttle to the El Cid Marina resort.It's quite the empire.
If anyone complained about the food, because their was no variety, i had to wonder how they could ever prepare such extensive and tasty meals at home. They had pasta, chicken, pork, beef,fish, lobster,shrimp,even turkey,,prepared in a different ways with each dinner menu.If you want vegetarian, there were more than 10 different fresh and cooked vegetables.And fresh fruits..wow..some I had never heard of. My favourite meal of the day is breakfast, with fruits yogurt, refried beans,bacon,hash browns and an omelette made to my request with cactus no less...mmmmm.. No variety? You've got to be kidding.
As for entertainment, it was very professional.These kids put on 6 shows per week,,so athletic, all gymnasts I'm sure. I saw their shows at least 3 times. On Sundays they had the night off but they did the usual "humiliate the guests night",,always funny.
For the kids,they had organized water events and for the tots,there were supervised art classes.
Of course they had tours,not too expensive, but i preferred taking the local bus, for 8 pesos to
visit the downtown shops, theater and historic sites.
Being there for a month, laundry at the hotel can be fairly expensive at 25 pesos for one pair of underwear. A Lavenderia, within walking distance, will do it for 20 pesos/kilo...that's alota underwear.
The internet service was pretty good at 300 pesos/week for WIFI and if you want to use their computer they have about 10 computers in the business section of the resort..It costs 2 pesos/minute.,A bit pricey but most of the time the attendant would let you off with a wink and a smile..
The weather was a bit chilly the first week and the locals were wearing heavy parkas,scarves and gloves while while us Canadian gringos bravely wore shorts. Back home it was -30 C, so i wasn't complaining.
I really enjoyed my stay.The staff were extremely friendly. Although I try not to go to the same place twice, I might make an exception in this case.
At the Granada,make sure you have a recently renovated room and that there is no door to an adjoinin...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2013
Dear: Danielle R
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How wonderful to receive such a kind review and it is with great pride that we have read your wonderful comments and feedback.
We would like to thank you for taking the time to write this review. We are very glad to learn that you and your family enjoyed your stay with us.
Guests' reviews are very important to us: they help us to understand guests' needs. We learn where our services are appropriate and appreciated, and also where we can make improvements.
From the various people worldwide who have visited us, we have heard nothing but rave reviews on the delicious food, varied buffets, comfortable rooms, gracious hosts, hospitable staff, and excellent service.
It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you back to El Cid Granada during your future stays in Mazatlan.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.