My fiance and I just returned from a fun and relaxing trip to Mazatlan with our 14 year old sons. A large reason for the success of the trip was the El Cid Granada. Everything about this hotel suited our needs perfectly! The staff is excellent and it is well serviced. Everyone was very helpful and went out of their way to do so. Chairs were pulled out at for us at the restaurant and dishes cleared away immediately. Also, when I was at the beach one afternoon looking for loungers, a staff member came to my assistance and moved loungers for me and my family and created spots for us. Upon arrival, we were dropped off at the Castilla Beach Hotel which is a short covered walkway away from the Granada. The boys were initially disappointed that we were not staying there as it was much larger, right on the beach, and closer to the buffets. However, after a couple of days, we all agreed that we were lucky to be at the Granada. First of all, all the amenities at the Castilla were available to Granada guests, there were no line ups ever at the reception desk (speedy check in and check out), there was a lovely, quiet pool at the Granada right by our room and THE best a la carte restaurant, El Patio, is located on the premises. The food at the buffets was excellent, especially the outdoor one right by the beach. The beach was amazing and the boys enjoyed the free boogie board rentals offered to hotel guests. We also took advantage of the parasailing offered by a local Mexican company on the beach. There was never a problem finding a spot on the beach because it is very long and the staff is extremely helpful in this regard. I am a gym rat and the fitness facility at the Granada is pretty decently equipped with three well working treadmills and other cardio machines, as as well as free weights and machines. The hours of the gym are good, too. There was also daily beach volleyball. We had a wonderful vacation and would definitely go to the El Cid again!
Very quiet rooms facing the tennis courts.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks so much for your wonderful feedback about your recent stay at this your home. We are so proud to know that you found our products and services up to the mark. I am glad to read as well that you and your family took advantage of the services offered at El Cid Castilla and had a great time. We work very hard in order to offer memorable vacation to our beloved guests, so can be sure that we will continue delivering enjoyable vacation.
If for your next visit there is anything else we can do to make your time with us more memorable, please do not hesitate to let me know.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.