Like I had read on other reviews, the service was outstanding! Every time we needed something, there was someone there to help. Whether it was drinks, a snack, a taxi, a crib.. all of our needs were met immediately. A BIG thanks to NESTOR who taught me a little Spanish while helping with our bags, answering questions and just being an all around terrific, helpful guy.
The room was HUGE but definitely older and in need of renovation. We had two joined rooms with one king bed, two double beds and a kitchen. Plenty of space for our family of five. The kitchen was well stocked with a microwave, blender, toaster oven, toaster and coffee maker, dishes and silverware.
The location was great in that it was very quiet. We were away from the beach and all of the action but could easily get there by crossing the pedestrian bridge. All of the action was at the Castilla and we spent much of our time there. The pools were large and a lot of fun for kids of all ages. It took me 5 days to get up enough nerve to jump off the "cliff" into the pool. The swim-up pool bars were great and with Happy Hour twice per day, there was never a time we went without drinks (Thanks Felix!)
I had heard from friends and family that Mazatlan was a dangerous place to be. But the hotel had security everywhere and we never felt unsafe. Ever.
We had a terrific stay. I would definitely recommend this hotel for families However, I would like to see more of a lifeguard presence. We would see them doing lifeguard drills in the morning, but there rarely seemed to be lifeguards around during the day. The lifeguard stands were empty most of the time. Water safety was just not up to U.S. standards and therefore, I watched my kids closely when they played in the water (which is a good idea anyway).
Get rooms closer to the lobby for quicker access to the beach. Otherwise, it is a long walk.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to thank you for taking the time to post a review on Tripadvisor. We are so glad to read that your stay with us was fantastic and enjoyed of all the aspects of the hotel. In regards to the excellent service provided by our staff, I agree with you, all of them are always committed to attend our guest´s needs, and to make you have a very pleasant stay, they are aware that they are an asset to this company, We are delighted as well, to know that the spacious and well equipped room was to your liking, we always think in our guest´s comfort; concerning your comment, I would like to share with you that we still continue with a renovation program in order to provide you even more highest standards of quality in facilities and service.
It is nice to hear, that you visited some other properties from El Cid, such as, El Cid Castilla Hotel, and where you and your kids enjoyed of the big pools, as you experienced, guests from all ages have fun with the activities in this area. By the other hand, for El Cid Resorts it is our major priority our guest´ safety, for that reason our lifeguard team monitors each one of the pools and beach in order to avoid any accident, however we appreciate your observations and be assured that we will reinforce that activity.
Your recommendation to other is much appreciated, we sincerely hope to be honored in serve you again. We will be waiting for you with open arms.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.