My wife and I stayed at Eatrella Del Mar from Dec 21st to the 24th. Overall the property looked very nice, but... First of all, the service staff were forever telling the guests to tip in cash not on the bill. Well after tipping in cash for the whole stay, upon checking out we were flabergasted to find numerous tips writen in by the staff after the fact, sometimes in the 30-40% range. If this practise is happening, management should warn guests at check-in and/or fire the offending staff. Next, there was one service supervisor, I think, who would do nothing but annoy the guests, while the other two service staff did all the work. Finally, we asked one day if we could get a ride to Stone Island on the shuttle. We were told it would cost $40 US and they didn't have the time to spare the driver. So we walked to Stone Island, 2 hrs and 30 mins. At times, we felt like prisoners with no place to go.
- Also Known As:
- Estrella Del Mar Golf & Beach Hotel Mazatlan
- Estrella Del Mar Golf And Beach Resort