We were disappointed in the quality of the rooms and the amenities. I was told there was a washer/dryer on the premises and there wasn't. I was in Mexico for two weeks, so this was important to me. The rooms are very dated and rugged. We went to the hot tub at 9pm to find it had been shut off for the night and it was suppose to run until 10pm. The water was cold, so I suspect it was shut off well before 9pm. But the most disappointing of all was the fact that I had two tops taken from my luggage and a neighbor I had met there also had a beach cover up taken from her room. The bar tender was rude when I returned my drink because it had a bug in it. He spoke little english and was very difficult to communicate with. On the upside, most of the staff were extremely nice and pleasant. One staff in particular -Ulysses (spelling) is a true gift to the resort. The outdoors was very pretty. I will never return and will not recommend it.