I think the title sums it up... For the second year in a row, when we arrived they had given away our two week reservation. We were well within the check in time. From other reviews, this is a frequent occurrence. Our printed copy of the e-mail they sent confirming the dates wasn't of much use, as they still refused to honor it. The fact they had already charged our credit card also wasn't sufficient (initiated a dispute upon our return and Chases advised us they had already reversed the charge and flagged Los Arcos for frequent mis-charges). The desk clerk showed us the handwritten reservation book (rather quaint--who else still uses carbon paper these days?) where they had crossed out our name and written in another. It looks like the buildings have been painted and some of the rotted exterior wood replaced, but it is still a ramshackle facility at best. The location is superb, but the customer service is worthless. We walked down half a block and booked at the Lindamar -- a bit more in price at $60/night, but a friendly, professional desk clerk. Same basic style as Los Arcos, but actually well maintained and clean
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- Also Known As:
- Motel Los Arcos Hotel Mazatlan
- Hotel Los Arcos