I recently was booked into the Olas Atls Hotel in Mazatlan. I was there on business with a group for a week and basically needed a simply reasonable place to sleep and eat. Upon arrival the hotel, pool, and rooms were definately smaller than made to appear in the web pictures. But too be fair many hotels awalys look better in carefully taken pictures. Check in was fine and uneventful, the bellhop took my bags up to my room ( nice ocean view with a small balcony ) and he showed me how to setup the air conditioner (no rocket science, but definately needed there ) and all was fine at that point. I began an initial business meeting and returned later in the evening. I was somewhat disapointed that the air conditioner wasn't blowing at leat cool air, but found enough comfort with the cieling fan located over the king bed. The room was supposed to be a delux room however I really wondered about that with only one bath and hand towel and no face cloth. Even the cheapest hotels or motels now adays have a couple of each towel at least. Whatever I am not a messy person so I got through it o.k.
The next evening I returned at 8:45 PM and opted to have a drink and dinner in the restaurant/bar ( fairly nicely laid out with a street front patio ). I recieved my drink and a menu, and a few minutes later ( just before 9:00 PM ) the waiter came along and took back the menu informing me that the restaurant was now closing but the bar would still be open for another hour. O.K. no dinner.....so I asked the waiter if he could recommend another place to eat and he told me he would talk to the front staff and find me some suggestions. A while passed and no response, so I asked another waiter from the bar ( still open ) and again the same thing. Yet a third time and finally a forth. I guess all they wanted me to do was drink all night, however I remained responsible and decided to go to the front desk and ask myself. I first asked if I could get room service as the restaurant was closed, " no room service here, the restaurant opens at 9:00 AM " . O.K. I am getting the picture that food must be hunted down and probably cooked on the beach. I asked if they had any recommendations, but from the response it sounded like the whole city closed at 9:00 PM except for bars and clubs. I finally went out to the street in disqust and flagged down a taxi that found a small restaurant for me a few blocks away.
I called my credit card company to tell them I would not be staying my full duration and the details why, and guess what ? They offered to send a taxi that night and move me to another hotel. All because a hotel won't do their job and offer the basic services ? Don't feel you are stuck with bad service, if you can't solve it then contact your trip planner or credit card company and you will be surprised at what they can do for you. Anyway I found a very nice bed and breakfast down the road ( I mean very nice ! great food, super clean and I literally could have made blocks of ice in my room as the air conditioning worked so well ! no word of a lie ). This wasn't a basic B+B either they had a bar and restaurant, small pool and great polite staff !
The Olas Atlas would have been o.k. to stay given it's short comings if only the staff had actually given the smallest amount of consideration to my needs for the basics ( like food ). With all the service in hotels now a days there is no excuse to have to put up with that. Of course unless you see comments on a particular hotel, then you don't know, but just don't put up with crap, notify your travel site or credit card company and they will assist you.
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- Also Known As:
- Olas Altas Hotel
- Olas Altas Mazatlan