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“Prison time in MZT” 1 of 5 stars
Review of Olas Altas Inn

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Olas Altas Inn
3.5 of 5 Hotel   |   Avenida del Mar # 719 | Zona Costera, Mazatlan, Mexico   |  
Hotel website
Hotel amenities
Ranked #39 of 76 Hotels in Mazatlan
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Prison time in MZT”
1 of 5 stars Reviewed July 16, 2008

The first problem came when I paid for a drink with a 50 peso bill that had a microsopic tear on it and they refused to accept it! Second problem was when one of my two keys unprogrammed and after I went to the front desk to reprogram them. They sent a bellboy (prison guard) to assist me and when we went to the room he refused to return my two keys. He would only give me one. I had to call the front desk and advise them that the guard was refusing to give me back the other key. The key was subsequently sent to my room several minutes later. The third problem came after we returned from lunch with some leftovers. The same guard stopped us before getting on the elevator and stated that we could not have food in the room for health reasons. As we were being detained by the guard a waiter walked by with a food order that he was delivering to one of the rooms. I told the guard to call the federales and we went directly to our room (with the leftovers). The fourth problem came when we attempted to exchange our pool towel and were told that it could only be exchanged every two days. (nasty!) The fifth problem was that the free wireless was free but nonexistent. There was no wireless due to thunderstorms was the excuse. We were told that we were welcome to use the computers downstairs and when we did the computers would not even except their own password to log on. Once again, we were told that it was due to thunderstorms. (W) The sixth and final problem came everyday with a free wake-up call at 6am, due to the pounding out of the floor tiles next to the elevators which could be heard in the entire building.

Stayed July 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Mazatlan, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 6, 2007

I stayed at the Hotel Olas Altas, and I contacted the property directly and got $30 off the advertised rate. This location is great, as it is between the Golden Zone and the Historic part of Mazatlan.

It was a $4 cab ride from the bus station, and $25 to the airport.

It is located across the street from the ocean, and within easy walking distance to the Golden Zone. I took the air conditioned bus most of the time, and pulmonias the other time. It is 10 minutes or less to most of the places you want to visit.

I had a great time at the pool, as the beach had the red flags (Danger) up most of the time.

The restaurant food was above average, but the drink prices were very high. The happy hour was 6pm to 9pm for 2 for 1. a beer was 35 pesos, and a mixed drink was 44 pesos.

The room was very clean, and the view to the ocean was great. The staff was very helpful, and could communicate in basic English. The wireless internet was very fast, and I could access it from the pool area.

I would return to this hotel again.

  • Liked — The location
  • Disliked — You cant bring food or drinks to the hotel
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 17, 2007

Maybe it's because I am fluent, or perhaps there is some other reason, but I have never stayed at a more welcoming place in Sinaloa. I go often and the staff are wonderful, polite and super-attentive. The facilities are not resort quality, but they are clean and comfortable. The added bonuses are ocean views from the pool and bird watching behind the building (I am into that sort of thing). We've counted 42 species from the balcony of one of the rear-facing rooms. To my bird-watching friends back home, and much their collective chagrin, an often well timed phone call to rub in the latest species observed from the comfort of my hotel room frequently with beer in hand. Birding for relaxation-minded people (I think I'll offer that class at the local community college next year).

I have taken several friends from around the world and their experiences are identical to mine. I recommend it.


  • Liked — Location
  • Stayed June 2007, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, NS, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 27, 2006

The staff did not speak English . Only 2 people spoke any English, the manager and 1 bus boy/security guard. The best person on staff was the 1 bus boy/security guard he was nice and funny too. The manager on the other hand was rude and disrespectful to me and my guest. I had booked my room for 2 people but the manager refused to allow a 2nd person in the room simply because they were local. They treated my friend like he was a criminal with security hovering and waiting to escort him out. The manager refused to speak to me directly instead turning his back on me while giving me unreasonable excuses. At first insisting I had only booked for 1 person and not 2. Then when I said I had proof I booked for 2 people he said my friends name was not on the reservation. In fact the only name on the reservation was mine since I booked through an online travel agency and my name was the only one required. In the end I checked out early very dissatisfied with the overall service and quality for my money. I feel as though I was completely ripped off. I would NEVER stay there again nor would I suggest it to any singles or students looking for a fun vacation spot.

  • Liked — cleanliness
  • Disliked — management, security, policies, lack of quality service, not in the Golden Zone, not worth the price
  • Tips/Secrets — families with young children only, must speak Spanish or be able to read it.
  • Stayed August 2006, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Cloud Mn
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 22, 2003

My wife nad I stayed for two days while waiting for our time share. We really enjoyed our time spent. We had great time at the pool since we had it to our self and also the restaurant. We did notice that most of the business was Mexican tourist and enjoyed time spent trying to converse. Close to the golden zone and many other restaurants. The staff was very helpful... Would stay again

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 6, 2003

I recently stayed at the Olas Altas and must say it has one of the friendliest staffs around. Everyone was helpful and attentive. The ocean view is stunning and the rates very reasonable considering you are only 5 minutes from the Golden Zone. You also have the beaches to yourself practically and don't get the timeshare salesmen and the hawkers. One person I met said that it's too bad it's not actually in the Golden Zone, but that's exactly why I like it! I can go there and eat, party, whatever and then come back to the calm of North Beach.

Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Olas Altas Inn

Address: Avenida del Mar # 719 | Zona Costera, Mazatlan, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Olas Altas Inn 3.5*
Number of rooms: 80
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Also Known As:
Olas Altas Hotel
Olas Altas Mazatlan

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