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“Beautiful property in the middle of no where” 4 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #1 of 76 Hotels in Mazatlan
Minneapolis, MN
3 reviews 3 reviews
3 hotel reviews
49 helpful votes 49 helpful votes
“Beautiful property in the middle of no where”
4 of 5 stars Reviewed January 25, 2006

The rooms, the pool, the dining... everything about this property is great, EXCEPT the location. This would be an ideal place if you were looking to go on a vacation and rarely leave the resort. (If you were senior citizens, had small children or on your honeymoon maybe). If you want to explore the rest of Mazatlan, you're about a $8 to $15 pulmania ride from the golden zone (depending on how much you like the barder/get taken advantage of). There are no shops, no dining, nothing within walking distance of this property. The one good thing about this bad location is that they offer a free shuttle to their sister property, the Pueblo Bonito Mazatlan. From there, you could take another cab into the main spots in the Golden Zone.

The pool here is extremely large, lots of chairs avaiable when were there. It's absolutly beautiful. The staff also hold many activities at the pool... crafts, bingo, ping pong tournaments, music trivia, basketball games, water aerobics, etc. There are many shallow pools for young children too.

The Sunday champaign brunch is excellent! Everything you could imagine - omelets, smoothies, pancakes, waffles, fresh fruit, even sushi! Delicious!

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1,265 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2006

Jan. 16th to th 23rd 2006 we enjoyed the Emeral Bay Resort. The hotel itself is probably the best I have been in. I am sorry to hear the Canadians had problems, I don't like to hear that. Yes, the rooms were a little damp, NOT a big deal. Wish the Jr. suites were a bedroom instead of a hotel room, but you adjust. Also wish they had a two bedroom unit, can't figure why they don't. I like the rooms at Sunset better, not that these are bad. The worst part I would say is the beach. It is not very clean, all the garbage seems to wash up there and it is impossible to keep up with. Jan. is a little windy, which keeps you on the cool side. Wore jeans at night, every night.
Loved the pool activities and check out the painting while you are there. It is so much fun. Even my boys that are 21 year old twins and very athletic did a joint turtle.
The resort is much more reasonable than Sunset Bonito in Cabo. The one resautant they have here is very expensive if you are with a family and trying to feed them. The deli is great but takes forever to get your food.
You are out in the boonies, but once you get used to everything it is fine. To bad it takes four days to get used to where everything is.
Ate at Los Arcos and did not like the food. Their were six of us. The people were very nice, just not the food. We ate at Cowboys which was very nice and also Country something across from the Holiday in. They were both very good, but dinners ran about 17 dollars or more. Isn't that US prices.
For some real Mexico go to old Mazatlan. Also there is a restaurant on the point, you can see from the hotel. We walked there and it was an adventure, I would advice you to take a cab. It is a short ways and just a fun place to spend an hour and watch the people. Also check out the Aquarium we didn't have time.
Loved it all and no more of this one week stuff. Wish I had the pictures to show you we sure took enough.

  • Stayed January 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
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Hartford, CT
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 17, 2006

We stayed at Pueblo Bonito Emerald Bay from January 9th through the 16th of 2006. We went there on an RCI exchange. We have exchanged into some beautiful resorts over the years, but Emerald Bay is probably the most beautiful.

Yes, it is isolated, but that is what we loved about it. You feel as though you are in paradise. The grounds are exquisite. We had a studio with a balcony, and could listen to the sound of the ocean all night.

The staff couldn't be more friendly and helpful.

We took the timeshare tour, and they were not at all pushy. We were treated to an excellent buffet breakfast and $100 we could spend on food and drink at the resort. We told them that we weren't interested, and they were nice about it and left us alone.

There is no need to take cabs. Just catch their free shuttle to their sister resort in town (runs from 10 am until 11:30 pm), and catch a bus from there- only 8 pesos (about $.80 US) Be sure to go to the market in El Centro (downtown) and Old Mazatlan.

Pedro & Lola's in Old Mazatlan is great for an excellent dinner at good prices. We also enjoyed Casa Country (across from the Holiday Inn). Good Mexican food and entertainment.

Mazatlan is much cheaper than other resorts on the Mexican Pacific coast, and it is a "real" city, not just a tourist destination.

We can't wait to return.

Stayed January 2006
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 13, 2006

This is a beautiful resort but absolutely not wheelchair friendly. The pool, beach, restraunt is all several flights of stairs down. They have ramps all of the way down but just try to push yourself all of the way up those ramps to get to the top. We toured this resort and were promised some gifts and then was told that they would not give them to us. We made a stink and even called the manager Daniel Contrera who told us to hit the road. They disqualify Canadians for the gifts by the way.

  • Stayed January 2006
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
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chesterfield, mo
Top Contributor
108 reviews 108 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed January 3, 2006

Just returned from a stay at Pueblo Bonito Emerald Bay. My family (spouse & 2 kids aged 11 & 13) stayed from 12/24/05 until 1/2/06. The hotel is very pretty and VERY isolated. The staff is very nice. Our big problem was our room-- (1)there was no balcony (just windows that looked onto the ocean which you were discouraged from opening) although we thought that we had booked one with a balcony-- ask for an exterior balcony and (2) the room was humid and damp despite the air conditioning and attenpts to correct it such that ALL of our clothes and bedding were constantly damp. It is no fun to sleep in damp sheets, wear damp clothing, even papers were damp!!! Plus the room smelled musty all of the time. It was simply horrible so we spent as much time as we could outside of the room. WE WILL NEVER GO BACK TO THIS HOTEL BECASE OF THE ROOM!!! We have never had a problem like this before anywhere and we have travelled extensively (Asia, Europe, US, Mexico, Caribbean).

As I said the hotel is very pretty and the staff is generally very pleasant and helpful but they could not resolve this issue. It is very isolated so you need to take cabs everywhere that cost anywhere from $5 to 20 USD. You can take the bus to the other Pueblo Bonito in town but it only runs once an hour staring at 10 am (and then you still may want to take cabs from there).
Warning: If you see a Pulmonia (open air cab like a golf cart) #11830-- DON"T TAKE IT!! This driver was the only one who changed the price of the cab ride after we arrived at the hotel to 3x the original agreed on price.

We recommend horse back riding at Ginger's Bilingual Horses ( near the hotel but still a $5USD cab ride)-- you ride along the beach for $25USD for about an hour (get a 10% off coupon from one of the tourist books available at the Pueblo Bonito in town.

  • Stayed December 2005
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 16
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Portland, Oregon
Top Contributor
138 reviews 138 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed January 1, 2006

My kids - ages 17 & 22 - stayed at Emerald Bay,while their parents were - unexpectedly - found that we were at the OTHER Pueblo Bonito in town. Emerald Bay is Fabulous, as a destination resort, in a manufactured paradise kind of way - you are out of range of any local activities. And if that's your goal, then this is a GREAT resort to be at.

Since there are wonderful a/c buses that service the guests of both hotels, getting back and forth between resorts is very easy, with service every hour, on the hour. If you catch to bus to the older resort in town, you can than catch all the amenities of the being in town. Not so bad, for the best of both worlds.

The biggest frustration was the conceirge at Emerald Bay. Don't bother. As an extension of the timeshare mentality - all recommendations are by pre-arranged deals cut. The best example was when we tried to schedule golf time. There are very limited times, because of the pre-arranged deals. The difficulty made you think that golfing might be very popular and busy at the course. Not so - the golfing was a breeze, once we got outside the resort, eith very few golfers on an unbelieveable Robert Trent Jones course - Estrella del Mar.

If you want to get outside the timeshare/sales environment, you must call a certified tour guide outside the resort. We managed to find just that person, and I highly recommend you do so as well. While we didn't find Jesus until late in our stay, he took on on a couple wonderful tours in the area:

Jesus Alberto, at ----, operating as Mazatlan Adventours.

  • Stayed December 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2005

The new emerald bay pueblo bonito is an upscale superb resort with all the amenities available. There are no bad rooms. You are on the ocean front and can walk on private beaches. The resort also has numerous pools for guests,plus a salon for massages and also facials;You will use this as a standard for other resorts.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#1 Romantic Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#3 Family Hotel in Mazatlan
#3 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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