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“PUEBLO BONITO ~ Emerald is the best place to stay!” 5 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #2 of 76 Hotels in Mazatlan
Certificate of Excellence
Los Angeles
2 reviews
10 helpful votes 10 helpful votes
“PUEBLO BONITO ~ Emerald is the best place to stay!”
5 of 5 stars Reviewed September 12, 2008

We where given a week stay as a wedding gift. As soon as we walked in we where in amazed at the facility. It was simply wonderful the views where beautiful, the rooms, the amenities, the POOL they where all beautiful. This is primarily a time share member facility and we where asked to take part in a presentation on that subject. We did. Hey I consider 1-2 hour investment of my time for a $200 food and drink voucher a GOOD investment. The time share personnel were not pushy either, we simply said no and that was it.

Like I said before the rooms are beautiful, all of them have a great view. Our room had a safe and a small kitchen and not just a stove and fridge; they had all the tools needed to cook a nice dinner if that is what you want to do during your vacation. The only downfall is the fact that we had to leave the resort to go to the city for groceries and other little things we realized we needed. There are two small deli’s but they just have the basics ~ and they don’t carry sun-screen, they only carry sun-block which was a bummer for me. The drive from the resort to the city wasn’t bad, the hotel has arranged tour buses to drive guest from one Pueblo Bonito resort to the other (there are two in Mazatlan). Just don’t forget to be back on time because if you miss the last bus you will have to pay for your transportation back. Which brings me to my next point ~ VERY IMPORTANT: when you use a taxi in Mazatlan ASK FOR THE CHARGE BEFORE YOU GET IN THE VEHICLE, most if not all drivers have a flat rate fee. When we where in the city we made arrangements with a drive of the famous “pulmonias” (which is Pneumonia in Spanish) this is what most taxis are called. The vehicle is a somewhat golf-cart looking thing, they have no windows and the doors look like the doors of a local theme park ride. Overall the drive was different not unpleasant just different. It was apparent why they nicknamed them Pneumonia. lol The driver charged us $25 to drive us from the city resort to the local super store and back to Emerald PB. We bought everything we needed for the week (the prices are almost the same to the Wal-Mart’s in the US). Our taxi driver was great; he gave us advice on the city’s highlights and things we should do before leaving.

The restaurants in the resort are good and the drinks are great, which you can order and drink in the pool’s bar. The hotel has many things to do in the resort and they have contacts with people who can help you with activities outside the resort. We snorkeled ($30 per person) which was fun an exhausting all at once. The experience starts with a 30-45 minute kayak ride (which you paddle yourself) to the other side of the beach. Then they strap some gear on you and next thing you know you are snorkeling with the local fish, after it is back to the paddling to the resort. The resort has many activities. Personally I prefer the poolside activities: pottery painting, water polo, water aerobics etc. so you won’t be bored and you are sure to find something for everyone to do.

There was some construction going on but we did not find disturbing at all. We really did not spend that much time in the room anyway. My husband is a BIG GOLFER which is one of the reasons why he wants to go back soon, included in the expansion of the hotel is a wonderful golf course. At the time there was only a driving range available which was good enough for him. We had tennis lessons which started at 6am. At first I thought it was odd, sooo early but I soon figured why, by the time it was 8am it was blazing hot. I really like to work in exercise during my time off which was a problem at the resort. There is a gym but there is a fee to go in and when you do it is disappointing, it is small and cramped up. I had a better work out and experience taking a morning run on the beach.

Another thing worth mentioning is the local tour, there was a fee for this but I don’t remember how much it was exactly. The tour was great it gave us the chance to really know where we where ~ Mazatlan isn’t just a city with a great resort, it is a great city.

When it comes to currency, I would recommend what we did, we only changed about $100 for pesos the rest was US dollars which the locals don’t mind receiving. If you exchange more and have left over you will have to pay an extra fee to change it back to US dollars. Another thing that I feel everyone should do but some of us don’t is to bring a lot of $1 bills for tips. My husband always nags at how I tip everyone but I think it is a nice gesture and $1 isn’t going to send you to the poor house. I think we spent about $60-80 on tips for the week.

Okay ~ I think I covered everything, overall it was a great place HIGHLY RECOMEMDED!

  • Liked — Everything, the service was super!
  • Disliked — The non-smoking cigar lounge, who ever heard of that!
  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Huntington Beach, California
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2008

My husband and I just returned from a wonderful vacation at Pueblo Bonito Emerald Bay to celebrate our 20th anniversary.

We booked through Expedia based on the reviews and the resort exceeded all of our expectations. There is a grain of truth in some of the negative comments but I will say this: look for issues and you will find them. Show up happy and flexible and you will have a fabulous time at a beautiful resort.

1) The pool is awesome. The poolside food was delicious and the service was attentive thanks to our server Angel. Don't expect them to hover by your chair, but they'll be around. Relax, it's vacation. I recommend the shrimp quesadillas and shrimp tacos. The chips and salsa are good too.
2) The beach at Emerald Bay isn't really conducive to a beach day, so if you're looking for that, take the super convenient shuttle to Pueblo Bonito Mazatlan for a nice swim beach and water sports. The pool isn't as impressive there, but it's fine. Be aware that you will be accosted by locals selling their wares while on the beach - just keep saying no
3) We agreed to the time share presentation - hey, free $200 worth of food and drink? Oh yeah. We have no problem saying a polite 'no' -- see #2. If you do have trouble saying 'no', don't do this, but it's not over-the-top high pressure. Thanks to the presentation, we ate and drank to our heart's content on the hotel's tab and still had $30 left unused at the end of our vacation! They also offer a free City Tour for doing the presentation, but we heard that the tour leaves you at a jewelry store for an hour so you'll probably want to skip it as we did.
4) The resort staff and people in the town of Mazatlan are warm, friendly and proud of their city. That really made such a positive impact on our stay - great vibe
5) our flight from LAX arrived at 5:55 a.m. -- even though check in isn't until 4 pm, they gave us our room at 7 am! It was like an extra night and we really appreciated it. We paid extra to keep our room the last day until 6 pm (half the rack rate) and it was like an extra day of vacation
6) If you surf, Playa Bruja on the north side of Cerritos Beach, a bit south of the resort, has amazing surf. The only trouble is, you can only rent a board at the Mazatlan Surf Center in town, at least in the off-season. We wish we had figured this out on the first day. It's a locals beach, no tourists around
7) Weather was amazing even in August which we were warned about
8) Grounds are stunning, full ocean view from our room (#1935) was beautiful, hotel is gorgeous. Yes, we heard the train, yes, the walls are thin, yes some small maintenance issues aren't exactly on par with Four Seasons, but we were loving this resort too much to sweat the small stuff. Our favorite destination is Hawaii and this was as close to a Hawaii vacation we've gotten on half the travel time and almost half the price.

If you choose this resort, enjoy yourself, we LOVED it!

  • Liked — Perfectly situated pool resort on a beautiful beach with all the amenities
  • Disliked — The fact that the pool is not non-smoking
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 30, 2008

We stayed at the PB in Jun 2008 and this was the first time in Mazatlan but we've staying in Manzanillo several times, travelling all over the State of Colima and Jalisco. We wanted to try a different part of Mexico and that brought us to the State of Sinaloa. The grounds were absolutely beautiful and the staff was nice and pleasant, but not overly attentive. We were not bothered by the timeshare people at all. The rooms were expansive and we had problems with the power going off and when I called for the repair, they came right away. The tile in the bathroom is very slippery when wet.

The deli was great and the food was good as was the room service. We spent most of our days poolside and ordered food and drinks during the day. The food was good and the wait staff was timely. The restuarant had the Wednesday night fiesta and that was very nice to see the traditional costumes and dancers. The buffet was huge and the food was very good.

We enjoyed the ceramic painting by the pool alot and spent a small fortune painting. It was very therapeutic and the owners of the cart did excellent jobs touching up the paintings before he glazed and fired the ceramics.

Although the grounds were beautiful, we did not like the amount of people there and more importantly, there were many instances of the drunk, ugly American present, meaning, people drinking too much at the swim up bar, throwing up by the pool and loud, obnoxious, foul mouthed guests that party outside their rooms until late at night. Unfortunately, that kind of activity puts a damper on rest and relaxation.

I wouldn't go back there again, primarily for that reason.

  • Liked — the scenary, the grounds were beautiful. the spa was also very nice.
  • Stayed June 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 22, 2008

When my husband and I arrived, we were attacked by the sales staff for their timeshare operation of the hotel. They wanted us to take a tour with timeshare sales staff. They were pushy and rude. Our room was nice and very clean - okay view. The grounds are amazing!!!!

The service at the pool was terrible. When we wanted something, ie. towel, lunch, drink....we had to try to wave down staff. It took forever to get their attention. MOST OF THEIR STAFF WERE BUSY TAKING PEOPLE ON TIME SHARE TOURS. There was a constant parade of time share tours....it was extremely annoying when you are trying to relax by the pool.

Finally, my husband and I were looking at real estate in the area. We had a real estate agent showing us around Mazatlan. When he came to pick us up one day, the hotel would not allow him in. We had to walk a long distance to meet him outside the gates. When I asked why my guest couldn't come in, they said that real estate agents for other properties (OTHER THAN PUEBLO BONITA) were not welcome. When the real estate agent brought us back to the hotel, they wouldn't let us back in. They called the management and finally they opened the gates for us (not the agent). We felt like we were going back into a concentration camp of some sort with facist rules. We had no intention of buying a time share. We came to Mazatlan to purchase property and that was NONE OF THE HOTEL'S BUSINESS. We will never go back.

  • Liked — beautiful property
  • Disliked — timeshare sales
  • Stayed April 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
world
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2008

To make this short and sweet, by far one of the best in Sinaloa, Mexico. Great attention to detail, very exotic, rich lush eco-system, very nice staff (great sense of humor), and most of all exclusive & relaxing. Being in entertainment no worries about hounding cameras.... Diamond Resort 5 Star+

Stayed August 2008
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 18, 2008

Our experience at PBEB was superb. When we arrived ,Yuliana , at the front desk was very gracious and very helpful, so from the very start we had that feeling that our experience will be wonderful and we were not dissappointed!
1.Take the transportation offered by the hotel to and from the
airport,their fee is is reasonable.
2.Attend the timeshare presentation, comes with breakfast discounts and some cash.You do not have to buy a share!
3.Prepare breakfast at the hotel and have lunch or dinner out.
Panama bakery/ restaurant has very good food in a very clean place at very reasonable price.
4.Check the listing of activities at the main pool . It is fun to join.
5. Do ceramics painting, very gratifying.
6. Mega is the place to go if you want to replenish your groceries.
7.The Sunday Champagne Brunch at the Cordeliere was good.
Try also their Saturday poolside BBQ and the Wednesday Mexican Fiesta.Wear something nice and colorful for the Fiesta Night.

Enjoy your stay and avoid being too overcritical and too needy.

Stayed August 2008
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 12, 2008

Just got back from PB Emerald Bay. Took family (wife and four kids between 10-18 years old) down for a week's vacation before school starts.

We had a great time, and would go back in a heartbeat.

The Emerald Bay property is clean and beautiful. The staff was friendly and attentive. The pools were wonderful. The view of the ocean was spectacular (ask for a 3rd or 4th floor room). There were plenty of scheduled activities for all. The room (Master Suite) was spacious, well-equipped and plenty big for six.

Hint: if you're a watersports nut, take the free shuttle to the other PB resort near the Golden Zone. The beach there is spectacular - shallow water, great waves. We spent most of our days there, boogie boarding, body surfing and chasing marine life around at low tide.

By the way - the main lobby at Emerald Bay and the Deli (in building 1700) have good wireless signals. I took my iPhone and was able to check email and surf the web all week with no problems.

We were initially concerned with going to Mexico in August, as we heard it would be hot and rainy. The weather was perfect - it rained at night to cool things off, and we had endless sun every day. The locals told us that early August (just before hurricane season starts) is actually a good time to go - gentle surf, no crowds and no jellyfish!

All in all, PB Emerald Bay was a wonderful experience, and we hope to go back again someday. Hasta Luego!

  • Liked — Location, service, friendliness
  • Disliked — Cost
  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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