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“Relaxing and enjoyable” 5 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #1 of 76 Hotels in Mazatlan
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Relaxing and enjoyable”
5 of 5 stars Reviewed November 26, 2013

My partner and I have a villa that we go to every other year. It is a great experience to go and enjoy the nice and exceptional resort due to the staff and accommodations. They had a great activities center that was led by a fun and entertaining host, Eduardo. We were able to go to a baseball game, set sea turtles out to sea and do a city tour. When we had issues inside our villa such as the DVD player not working, they immediately sent someone to take care of the problem. My partner and I never regret purchasing the timeshare for the experiences we gain in Mazatlan. The only bad thing that I would say about my stay was that the king size bed in our master room had a big lump in the middle that we tried to get out but couldn't.

Room Tip: Ask to get a room close to the gym b/c it is the closest to the main pool, beach, and lobby.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,264 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Seattle, WA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 24, 2013

This property has really slipped in service--there are lots of new rules that don't seem "owner friendly" and we were shocked that you have to turn in your beach towel daily or get a $25 charge. We also tried to get our I-phones, I-pads and my laptop connected to the internet in our room and found out that I had to register, (and pay for), EACH device. (The weekly charge is $56 a device so, in order to run my business from my room, I needed all three devices to really do my job but that would have been $168 for the week--highway robbery.) It just feels like they need money and the were quick to "sell" the timeshare update lunch, which we declined, and then we had no newsletter, info on the restaurant specials or any information that we've received in the past on check-in. (They want to be liked, though, on Facebook and, if you do, you receive two free drinks. Pass.) Not the usual great experience--not at all. It still is a BEAUTIFUL resort, though, and the pool service is usually great!

Stayed November 2013, traveled with friends
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2013

This was my second trip to Emerald Bay and let me start off by saying the room and grounds are incredible. Three pools, two restaurants, a spa, various room sizes from a simple double to a huge villa by the golf course, excellent service, and beautiful views of the ocean. It was a nice, relaxing trip with my family--BUT it's not perfect. For a start, there's no free wifi in the rooms ($8/day). You can go to a little shop in the middle of the complex and log on there, but Emerald Bay has a long way to go to match even a MacDonalds for basic internet access. Another disappointment was the food; frankly, it's not particularly good. Not awful, just not anything you'd buy if you weren't already there (and they serve margarine instead of butter--yuk). I would stay away from the desserts completely. The drinks have very little alcohol in them so if you're getting the meal plan so you can go hog wild at the bar, don't bother. Emerald Bay is a family resort, not a party town.

Room Tip: Stay away from the Bistro end of the complex. There are huge fans there that are quite loud. The bes...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waco, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 21, 2013

Just returned from my 11th trip to Mazatlan in 5 years.......& it keeps getting better with each visit !!! Mazatlan is one of the best kept secrets of all of Mexico , with it's delightful weather , superb dinning, wonderful hotels/resorts , Colonial charm, championship fishing , &......best of all....the most wonderfully warm & hospitable people ! They are happy , trustworthy & eager to please & service their vacationers. We stayed at Emerald Bay Pueblo Bonito , a well kept & beautiful resort with housing arrangements going from an adorable Jr. ( studio) Suite to a swanky free standing 3 bedroom ,3 1/2 bath, private pool Villa ! Service is remarkably quick & efficient in all of their accommodations. Four great restaurants, several bars, a Deli, terrific full service Spa & Gym, and plenty of activities are provided. Also, a free shuttle bus takes you into town every hour.I have plenty of favorite places to go "in town", starting with the truly wonderful Athina Spa ! Favorite eats are Toppolo's , Pancho's & Pedro y Lola .I adore to walk& shop around Machado Plaza. It's filled with unique art studio/shops, tasty restaurants & good music !

Room Tip: Truly all are wonderful !
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, November 22, 2013
Dear Reviewer,

We would like to thank for being such a loyal guest to Pueblo Bonito Emerald Bay, we are very happy to hear that you had a really nice time during your stay with us, we appreciate your positive attitude and we're already waiting to welcome you next year.

Warm Regards,
David Tussi, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuernavaca
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 18, 2013 via mobile

Precisely the kind of massive hotel I do not enjoy staying in.

Location is gorgeous and rooms are clean and well equipped, but service is lacking, you will be constantly attacked by their army of timeshare salesmen.

No in room wi-fi, courtesy coffee or amenity of any kind.

I do not plan to stay here in the future.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, November 22, 2013
Dear Reviewer,

Thank you very much for taking the time to review us and for the feedback given towards our hotel, we feel sorry to hear we didn't meet your expectations. We truly hope you reconsider coming back so we can give you the service you deserve.

Sincerely,
David Tussi, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2013 via mobile

We are timeshare owners enjoy coming here very much-excluding airline hassles to get here. Many airlines have reduced their flights to MZT.
Rooms are spacious, clean all inclusive meal plains good--if you need to eat 3 meals a day.food is excellent and the service.Luis Parra is an example of excellent customer service. We didn't have issues he just went out of his way to help his fellow co workers succeed to provide excellent service. Wish the timeshare would automatically include free wifi I to owners in suites since most timeshare facilities do in continental US and abroad.
Spa facilities were wonderful as well products are great.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett, Washington
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2013

We have stayed at this resort six times now. We enjoy November and a chance to get away from the colder nights but we have also tried January (too cool) and this time late April into May. This was also a good time with the temperature warming up each day. Check-in and out is always efficient. A little more wait these days since the resort has grown but still acceptable. The grounds are always well kept. There are three pools from which to chooses. One is for adults only but try the endless main pool. The pool and the view that goes with it are great. There is a shuttle bus that goes into town each hour and returns on the half hour. Try some of the local restaurants. We especially like Poncho's right across the street from where they drop you off. There are a couple of small restaurants nearby that look over the setting sun over the ocean. A great way to enjoy your dinner.
The rooms are clean and comfortable. Many have a veranda where you may sit looking over the ocean and enjoy your breakfast or read a book. The beach is not a swimming beach but the resort is located on a large cove-like area so you can see down the beach in both directions. As with most of the resorts in this area there are scheduled activities that range from beach volleyball to board games. Buy a ceramic buy the pool and they will give you the paint to decorate it and then overnight, "finish" it for you to make it look good. When you pick it up the next day it has a plastic-like coating over it.

Stay at the resort, take a tour, go fishing or go shopping in town. It's all good.

Room Tip: All buildings have elevators so go ahead and get one higher up.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#2 Romantic Hotel in Mazatlan
#3 Business Hotel in Mazatlan
#3 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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