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“LOVE this place” 5 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #3 of 76 Hotels in Mazatlan
Las Cruces, New Mexico
Top Contributor
70 reviews 70 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“LOVE this place”
5 of 5 stars Reviewed September 25, 2013

Stayed here numerous times through the years--they are a new property, and therefore very scenic and up to date compared to some Mexico resorts. New pools with pool bars, ever evolving service, new restaurants...and supposedly a new golf course hold the promise that they will be here years to come. My parents bought a timeshare here, and would not stay anywhere else, unless it is the regular Pueblo Bonito. That has it's charms as well.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,437 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Clarkston, Washington
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 19, 2013

We visit Emerald Bay every year, and every year we enjoy out stay more. The restaurants and bars are wonderful, and we really enjoy the all-inclusive plan. There are always activities at the pool for everyone to enjoy.
I would love to see a REAL couch sleeper. Hopefully soon, the resort will make that change.

Room Tip: Rooms on the top floors are quieter---no chance for little feet scurrying about till late at night.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, September 25, 2013
Dear Reviewer,

We would like to thank for being such a loyal guest to Pueblo Bonito Emerald Bay, we are very happy to hear that you had a really nice time during your stay with us, we appreciate your positive attitude and we're already waiting to welcome you next year.

Sincerely,
David Tussi, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 9, 2013

My girlfriend and I have stayed at PB Emerald Bay on 2 occasions now and are going back again in 2014. The grounds are amazing and the views of the ocean are incredible, but the ocean swimming here can be a bit risky with how rough the waters are in this bay...but, we love their pools anyway. We love the location because it is so quiet and peaceful, compared to staying somewhere along the gold zone where all the tourist hotels are located, which has a lot of traffic and the noise and smog that goes with it...trust me we have stayed in the gold coast and it is much closer to the restaurants and attractions but PB has a free shuttle you can take to get to their hotel in the gold zone and then you can go from there. The service and rooms are all better than average and once you stay at a place like this, it is hard to go back to the run of the mill resorts.

Room Tip: all the rooms have ocean views, so, the only choice is which floor you want to be on for how high yo...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

At every turn the service was amazing. The wait staff at all restaurants and bars were terrific. The choices for food were good for the all-inclusive option. Which was definitely a nice surprise. The beds could be bigger, especially in the larger executive suites. Getting around the resort is easy as it is mostly on one to two levels.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

Beautiful grounds and activitys. Infinity pool is an all day event. Refreshes the soul. Events in Mazatlan are of good value and enjoyable. Best keep secret of Mexico. Stayed there a week. Saw lots of sights - the downtown market is my favorite. Will go back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

I had no idea what to expect but fell in love immediately! The accomodations are extraordinary, the property is gorgeous, the food is excellent, the amenities plentiful and appreciated! Total relaxation!!! Free shuttles into Mazatlan where you can shop to your hearts delight and get a real feel of Mexican life. Will return many, many times!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

We own a timeshare at this hotel, however this was the 2nd time we go there. The hotel is beautiful and well maintain, the hotel is right on the beach which is very rocky and hard to swim most of the time, the pools are beautiful and the hotel offer several of them, even so there is an adult only pool besides the main pool by the lobby and another big pool at the very end of the hotel. The food is great, loved the variety of dishes they offered every night, however the service was not the best and needs improvement. The bistro restaurant has an extremely slow service, drove me crazy as each time would be 7-10 minute just to bring your drinks. The service at the bar inside the pool was horrible, the waiters will talk among each other and we literately had to wait until they were done cheat chatting, one time the waiter gave me and extreme hot bottle of water and told the other waiter (the one that handed me the bottle) that it didn't matter it was hot, didn't bother to offer me a cup of ice for it, until I told him if he normally drinks hot water like that on a hot day, another time gave me a beer that was sitting there for a while, I had seen him pour it for another customer that didn't wanted after all and waiter just placed it on a shell behind him and that it was what he was giving me until I told him I wanted a brand new beer. The hotel offers a free shuttle to the other pueblo bonito which is closer to the main town.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, September 6, 2013
Dear Reviewer,

We would like to thank you for taking to the time to express your comments and concerns about our resort, we apologize for any inconvenience that we may have caused you, but we are glad that you ended up having a great time during your stay at Emerald Bay, we can assure you that we will take action based on the feedback that you and other guests have given us.

Hope to welcome you for the third time soon.

Sincerely,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Family Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#6 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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