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“Great hotel!” 5 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #1 of 76 Hotels in Mazatlan
Certificate of Excellence
Switzerland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great hotel!”
5 of 5 stars Reviewed August 30, 2013

Stayed there last August. For those interested in the differences between the Pueblo Bonito Mazatlan and Emerald Bay, my humble opinion:
The Emerald bay positives:
Lovely gardens and more luxurious sorroundings.
Great food in restaurants.
Excelent service.
Emerald bay negatives:
Far away from Mazatlan town ( a positive for some)
The beach is dangerous.
Check in service very slow...

Pueblo Bonito Mazatlan positives:
Great beach, and restaurant overlooking the beach...
Great restaurants and services.

Pueblo bonito negatives:
The hotel is not as nice and luxurious as Emerald bay.

The good news is that there is a shuttle bus from and to both hotels. So, if you have an all inclusive option, you can have a great time in both hotels.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,810 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 27, 2013

Positives:
- Almost every room have ocean view. (Great Plus)
- With more than 4 restaurant the All inclusive package at $44 a day per person is a deal. All one needs to do is to attend a 2 hour presentation to get this deal.
- Great food and service at restaurants.
- Sandy beach, warm water, great for swimming.
- Large rooms with balcony.
- Free hourly shuttle to town.
- Well equipped Gym and Spa.
- View of swimming pools extending to the ocean is great.
- Because this resort is located out side of town beaches are absolutely privet.

Negatives:
- 15 to 30 minutes drive to town.
- No night activity inside the resort. After dark all there is, is drinking and dinning. For Dance clubs, shopping or kids activity, specially teenagers; traveling to town is required.
- Not very much control over under age alcohol drinking. They ask and they are served.
- Swimming pools are not as grand as other five stars resorts.
- Free access to internet was only possible at the Deli shop.

Room Tip: Buildings close to lobby have a better view of the pool and ocean. Higher floors have better view th...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, August 28, 2013
Dear Reviewer,

We truly appreciate your comments and feedback about our Resort, we feel very happy to hear that you had a nice time during your stay at Pueblo Bonito Emerald Bay, looking forward to welcome you anytime soon.

Best Regards,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 26, 2013

Everything at Pueblo Bonito at Emerald Bay was top notch ! This was my first trip to a Mexican resort and I was impressed with EVERYTHING from start to finish. Check in was a piece of cake, the room was fantastic and the food and drinks were off the hook. Service was outstanding, everyone was very helpful and friendly. The resort grounds were very well taken care of and the pools were perfect, I really enjoyed the choices of pools available. The only thing I would have done different was to pre-arrange our transportation to and from the airport, getting to the resort from the airport was sketchy at best with a taxi.

Room Tip: 4th floor corner room
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bremerton, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 25, 2013

Excellent place to stay! We've been going every year for our anniversary. This year will be 12 years,& love every minute we spend there! Excellent service, rooms are clean. My husband is still waiting for the golf course to be built!!!!!!!!! Can't wait to return this October.

Room Tip: We like to stay by the pool! Always get the room we like!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed August 19, 2013

Fortunate to have "won" this trip through a work related incentive. Our family of 3 visited for a week in early August and had a truly wonderful time. We travel to the Caribbean each spring and were very pleased to experience how far the dollar goes here in comparison. Resort grounds are beautiful and well maintained, staff are very helpful and friendly, food and beverage were surprisingly fantastic, and housekeeping and maintenance were very efficient. All the pools were immaculately maintained, with plenty of loungers and umbrellas for use. The food and beverage service around the pools was also timely. Shuttle to the sister resort was convenient and appreciated. We did not opt for the all-inclusive plan, as the numbers and the experience did not seem to fit for us and would have precluded doing other more rewarding outside activities and dining experiences. That being said, we ate and drank very well all the while laughing that it was the first trip in a long time where we actually came home with money! It was also a bonus that the summer months tend to draw more of a domestic Mexican national crowd. This was a nice experience as the resort was not overrun by a ton of Americans which gave us a very "foreign" feel to our holiday. With our 6 year old learning Spanish, it was great for him to meet kids at the pool and watch them trying to converse with each other. Thanks also to Roberto the tennis pro. All in all a lovely time and if you can either deal with or avoid all the timeshare nonsense and clowns which others have reported on, you will have a great time. (We got $200 resort credit for 2 hours of our time laughing all the way through the textbook dog and pony show.)

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review, August 20, 2013
Dear reviewer,
Thank you very much for your kind remarks and for taking the time to review us.
Hope to welcome you to Pueblo Bonito Emerald Bay anytime soon.

Best Regards,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
63 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 19, 2013

The property is beautiful and just past the Riu Resort beyond the north side of the marina and a distance from town. The shuttle bus will take you to the Pueblo Bonito in town but may be full and you will have to wait for the next bus an hour later. We had a car!.
It is a beautiful property but does have a few problems but nothing serious. It is sad to see that some of the landscaping has weeds and grass growing without evidence that weeding has been done for awhile. I noticed it in the grassy area out front of Kelly's bar area and there were other areas too.
I don't like any all inclusive offers as I can not eat or drink enough to make it worth the money. We ate at the buffet for one breakfast and two dinners and it was ok. I would not want to eat there every day. We did not eat at the Bistro.
Our studio room was on the first floor by the adult pool. No real view as the garden and trees blocked it. The resort enforced the no kid rule with this pool and that was nice as the resort was full of children having lots of fun. It is too bad they do not enforce the "no saving of pool chairs." The chair savers were out in full force with chairs not being used for hours and a lot of these savers were not in the pool either. I also didn't like the smokers. They can make you change chairs often but chairs were not available in the shade much because of the "chair savers". Very unpleasant too when the smokers smoke while they are in the pool!
The staff is the best! Very accommodating. The spa is not worth the price. My massage was ok but nothing special. I have had much better massages in Mexico in the past though.
Wi-Fi in the deli is fine but the tables are for people who buy food. The few tables were full of people on their computers, etc. and not eating or driking anything. They ignore signs and rules! There were a few tables outside but I don't remember if they were restricted either. Too hot during the day to be outside anyplace but the pool. You can pay for Wi-Fi if you want. I won't.
Our studio had only one chair other than for the dining table chairs. They have room for a small couch or at least 2 comfortable chairs. But..........no couch or second chair. Doesn't make sense to me to make the second person in the studio to have to use a kitchen chair or the bed to sit on for any length of time.
I enjoyed our time there. Please forgive typos, etc.

Room Tip: If the view is important, try for a 4th floor room. The adult pool is the first building past the lo...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Linn, Oregon, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 12, 2013

We haven't been back for a few years but have visited the Pueblo Bonito Emerald Bay twice. It is gorgeous and welcoming. A short bus ride from town (provided by the resort). The beach is not the best but the pools are fantastic. Hope to go back again soon.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review, August 22, 2013
Dear Ruth M,

Thank you so much for your comments, we truly appreciate the time you took to review us, hope you come back very soon!

Sincerely,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#4 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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