First time visitors to Mazatlan. Was a little skeptical reading some of the reviews here but found this location to be idyllic. Grounds are very well landscaped and right on the ocean. We stayed in building 19, ground floor, master suite and had more room than we really needed with an outside patio and beautiful sunset views. The room was clean, furniture well kept, clean linen, comfortable beds, everything in the room worked just fine.
There is a push to buy time shares on site and you have to go through the 'desk' at registration. We politely declined and they left us alone. I have done more than my fair share of 90 minute time share pitches and don't need to do any more.
We were 'all inclusive' and enjoyed the choices at the restaurants on site as well as at the sister hotel downtown. No problems getting the shuttle either way, we booked and always got the shuttle we wanted, never had to wait and shuttle's ran on time. I would certainly recommend the Bistro, good food, good service. I was a little less impressed with the main restaurant that had the theme evenings. Sometimes 'mass produced' buffet food just does not work but the good news is there are other choices. Would definitely recommend Kelly's bar, Ivan & Oskar and the guy's are good fun and a good end to the day.
As much as I like the all inclusive option which we choose for the convenience of not having to worry about how much we are eating or drinking I do notice that it sometimes brings out the worst in people. If there was any downside to this vacation it was some of the rude and intolerent (sad to say) fellow American tourists who really acted out and got louder and louder as the day went on. Full marks to the bar and restaurant staff for not reacting. Note to all.... hollering 'Hey Amigo" repeatedly in a loud voice time after time until you get attention is not a good way to win friends :)
We liked the activities that were available throughout the day every day (except Monday's). I would definitely recommend joining in which really helps to make the days fun although the day's really do fly by. Could not believe we were there a week. We seemed to blink and it was over. Please , if you do participate in some of the team games like Volleyball , please remember you are likely playing with or against folks who do not play this game other than on vac and are participating here so as to meet folks and have fun so 'spiking' the ball and getting 'in your face' is probably not a good idea so take your anti-competitive chill pills well in advance and have some fun without it being at the expense of others.
Definitely enjoyed this hotel and resort and definitely would recommend it to others. Not sure though if I feel as strongly about Mazatlan. A bit run down and a lot less to do here in comparison to Cancun or Puerta Vallarta.