We stayed at Emerald Bay for a week and we loved every minute. They hosted a Mexican Fiesta which was so much fun with wonderful food, drinks and great entertainment. There are several swimming areas and never a shortage of chairs by the pool. Breakfast buffet is great.
Mazatlan is very clean and the people friendly. Be sure to rent a taxi and have him show you the "Old Mazatlan". We all (6 of us) rented a pickup they have with benches in the back. The views are spectacular so you don't want to miss anything.
I can't wait to go back again.

Six friends, Sei Amici we are called, traveled down to Mazatlan in mid-February from Oregon. We were looking forward to the sun at a beautiful resort and we were not disappointed. From the minute, our shuttle bus turned down the long driveway into Emerald Bay, we were enchanted. As we walked through the doorway into the lobby, we were greeted with warmth. The fountain in the middle of the lobby is just one of the outstanding decorative features of the property. This property is a mixture of Mexican, Italian, French and German architecture and it blends together beautifully. We were driven to our rooms through winding pathways and delivered right to our doors. The rooms were perfect-blue and yellow decor-ocean views. Small kitchen so if we were so inclined we could fix a meal or two. Our rooms were located a short way from the pool and we did get down there early to secure chairs. We had wonderful fun at the pool-met people from all over the world-and the wait staff was always courteous. We did eat one dinner at the resort and it was excellent. The other nights, we took the shuttle into Peublo Bonito Mazatan and then traveled downtown to try out other restaurants. Some we liked better than others. One night we did have a meal at the Mazatlan property and that, too, was excellent. All in all, a wonderful time, and all of us plan to return soon.

We were in Pueblo Bonito from Feb 17th thru the 23rd and my in-laws came back on March 1st. We had a group of 10 people staying in a presidential suite (3411). There were 4 children (7,10,11,13) with the parents and grandparents present. This was our third time staying there during the last 4 years. While we had some minor complaints about the safe in our room not working properly we were happy with our stay there.

The reason I am writting is because of what happened after we left. My father in law came down with a nasty respiratory flu while we were there (actually 6 out of the 10 of us got it- flu came from out east not from Mexico). After we left he got very ill. My mother in law went to the concierge to ask about the location for a hospital. Within 15 minutes they had a docotor and nurse in their room. After the doctor had examined him she had him transfered to a local hospital all within 35 minutes of the initial inquiry. He ended up staying in the hospital for 36 hours. The hospital staff brought him back to Emerald Bay via ambulance and even stopped at a pharmacy to pick up prescriptions for him. They only had 2 out of the 3 medications available at the pharmacy. When they got back to the hotel the concierge took down the drug information and had another pharmacy bring the prescription to the hotel. One of the staff brought the medication over within 30 minutes.

So considering the petty things we could have complained about when something serious happened the staff was extremely helpful in what was a stressful situation. We were all very appreciative of the help given to our family members.

We just returned from a wonderful five days at this resort. We had high expectations based on previous reviews and pictures, and we were not disappointed. After arriving at the airport, we took a colectivo ($9 each) to the resort. Check-in was a breeze--our rooms weren't quite ready so the bell boys collected our bags and held them while we had lunch at the resort restaurant, La Cordellaire. Lunch was very tasty, the margaritas were strong, and service was friendly. We signed up to do the timeshare presentation the next morning, which was pleasant (thanks to Martha and Jennifer). We didn't end up purchasing, but we received some great info about the town, as well as free breakfast, free drink coupons, and a $200 credit towards food/drinks at this resort and the Pueblo Bonito Mazatlan.

We stayed in a Junior Suite in the two-story 1500 building overlooking the main pool. The view was AMAZING, and the suite was beautiful and well-kept. The noise from the main pool didn't bother us much, and the sliding glass door completely blocked the noise when shut. The building is made out of solid concrete, so it is quite soundproof. The only downside to our room was that it had a somewhat thin door adjoining the master suite next door and there were some very loud kids/adults staying there, so we could hear a lot of noise from them. Extra soundproofing between the doors would be a huge improvement.

Overall, the staff at this resort were very helpful and polite. We found that the waiters and bellboys were very friendly, while the other staff were more reserved. All the staff we met spoke English, but definitely appreciated it when we spoke Spanish as well.

We really liked the restaurant, La Cordellaire, and ate there several times. The Enchiladas Baja and the Coconut Shrimp were delicious. Sit outside for an amazing view. We also liked the poolside drinks and food (great fish tacos). The resort has 24 hour room service, which is quite affordable and tasty.

Tips for staying at this resort:
1. Attend the timeshare presentation--the food/drink credit is worth it.
2. Stock up on groceries or at least staples before coming to the resort; the deli offers limited groceries. It will be worth it to cook in the room a few times. The room has a coffee maker and filters, but they charge for coffee, so it would be worth it to bring your own ground coffee.
3. Order a pillow or two from the "pillow menu" located in the nightstand; the pillows on the bed are not comfortable.
4. If you want to sit by the main pool, go around 8:30am to get a good chair. Sit on the west side of the main pool (on the ocean side)and you will be lucky to be served by Victor, who is always smiling.
5. Take the shuttle to the other Pueblo Bonito in town. You can eat at their great restaurant on the beach (Cilantro's). You can also catch a bus from there (the "Sabalo Centro" bus) to go downtown to the historic district. The market is worth a look, as is the cathedral and the Plazuela Machada.