The only thing that Pueblo Bonito staff are interested in is selling new timeshares or getting owners to invest more. An arriving guest has to maneuver through a horde of chattering sales people to check in and then are accosted again after they are while their bags are moved through the lobby to the back for transportation to the rooms.

Why do that when the place is going downhill. The TVs are ancient, the couches are sub-par, the food is just okay, the reception is lousy, the grounds are not properly maintained and the level of service has degenerated since they let go 25% of their staff. The staff who is there try hard but you can tell they are all overworked and the stress is getting to them.

The beach even though you cannot swim in it is beautiful, the pool is nice except for weekends when it fills up with hundreds of kids. It seems they are encouraging a class of clientele who pack the rooms to capacity and then spend the whole weekend grabbing lounge chairs at 6:00am. There is a policy to not let this happen but it is never enforced.

The spa is beautiful but way over priced. A massage at the spa is $100 and in town about $25. Our local high end fitness center has a massage for $75. The no show penalty and 24 hour appointment requirement plus high prices made it totally undesirable as an experience.

My advice is if you get a good deal, take it, but do not spend 5 star money on a 2 star service resort.

A great hotel with helpful staff and very good service. Best of all if you buy the all-inclusive you can use both hotels (the other being closer to downtown) also eat at both places without reservations. The only bad part is the beach has much rocks so you have to be careful not child friendly. Overall if you want to relax from everything a very good retreat to get away from all the noise and just enjoy your drinks!

We purchased 2 timeshares at Emerald Bay approx. 5 years ago and have enjoyed a week at the resort each year, BUT at this point we feel that it is starting to become run down (especially the rooms). The bathrooms need some tile maintenance and better cleaning on a daily basis. The sofa's are very uncomfortable because the cushions are so flat and worm out they seem to just slide off the frame. We also feel that the price of the drinks are outrageous!!! and we only drink beer (which is locally produced). On the positive side, the pools are lovely and the view spectacular.

This was my first time in Mazatlan, but not my first time at a Pueblo Bonito resort - I was really surprised.

The grounds are stunning at Emerald Bay, but I am so perplexed by the outstanding reviews for this resort. The rooms are not great (ants and roaches), the food is subpar( drinks are watered down - poor job at fine dining - even worse job at their own cuisine) and there is not really a beach.

The high point of the trip was the spa. It was expensive, but worth every penny. I had 5 treatments in all.

Their sister resort in town was a nice getaway. You hop a free hourly shuttle.... They have a beach and a cute little restaurant with amazing views! I wouldn't stay there - it's old and in my opinion, it's not in a great part of town. The Gold Zone was a half mile down, but most of the shops were boarded up. I got a eerie feeling walking through the area. I know the economy really hit them, but I have not seen anything like this in Mexico - and I have been all over the country.

Old town was great. Many restaurants in a square lit up in the evening. My favorite was Topolo.

I know this is the nicest resort in Mazatlan, but I question whether the reviewers travel other cities in Mexico. There is so much more to offer all around.