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“Super Resort” 4 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #4 of 76 hotels in Mazatlan
Chatsworth, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Super Resort”
4 of 5 stars Reviewed October 25, 2012

Rooms are large, outstanding, balcony with ocean view, very clean with little kitchen. Service is wonderful, front desk very courteous and welcoming. Transport within the compound very convenient and the drivers are ultra friendly. Free bus shuttle into town to their sister hotel. Food is acceptable. Pool side food is not bad. Pool plus access to beach is very good. Will go back again

Room Tip: Just request what you wish. They are very accommodating. We requested ocean view up the highest fl...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,078 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Paradise, CA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 22, 2012

We own a time share at Emerald Bay, and the first week of October was our 8th week to spend there on vacation. The food at all restaurants is wonderful. Even poolside the food is great.
We have seen a lot of changes this last visit. I realize the economy and a lot of people's fears of Mexico have really hurt the tourist trade to Mexico, but seeing our favorite place going down in care and maintenance was sad. The help is not happy either. All staff were doing a great job, as they always have, but there was a lack of heart felt dedication to their chores.
I do still recommend Emerald Bay to all who enjoy a beautiful resort with beautiful ocean views and ocean access. We always rent a car, but even without there are nearby restaurants and downtown Mazatlan to explore by taxi. Try out La Bruja restaurant only 10 min. drive from Emerald Bay! What a wonderful place. It is an open air restaurant and the people are great. The menu is authentic mexican and very, very good. Prices compared to U.S. cannot be beat. Huge fish dinners with rice and beans for $6! Giant margarritas during happy hour, 2 for the price of one,$6.... for TWO! The view from this restaurant is amazing. It's right on the beach and the ocean is beautiful.

Room Tip: A room above the ground floor will have a better view off the bacony.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 21, 2012

Thank goodness for the shuttle to the sister resort PM Maz. We loved it there. We like a bit more action than what Emerald Bay had to offer.
Things we like about Emerald Bay:
Quiet pool and the Bistro restaurant there.
Mario our waiter there was so friendly we always requested him!
Poolside service was fantastic
Our ocean view from our room
Shuttle to sister resort
Grounds were immaculate
Things we didn't like:
Had 2 adults and 2 kids and the accommodations
for sleeping we too cramped. 2 queen beds are not adequate!
No wifi in all rooms
Went to timeshare presentation and ended as scheduled. Interesting to see timeshare guy squirm when we called him on certain points and broke things down to show him how what he was offering us was worse than what we already have in our own timeshare.
Got our gifts as promised but in pesos not USD as we were told.
At checkout our luggage was not picked up in our room by hotel staff. Long wait for them to retrieve and thus put us late at airport.
Lots of walking. Long waits for inter resort shuttles. Oh well... It happens:)

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 18, 2012

This is an amazing resort, by far the best in Mazatlan. Great location with easy free shuttle into town, Amazing food, spectacular pools, awesome views and the friendliest staff of any resort I have every stayed.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waverly, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 5, 2012

We thoroughly enjoyed this beautiful resort. The grounds were kept exceptionally well. Our suite was very clean and well furnished. All employees were very helpful and friendly. We were all-inclusive and found the food to be the best. The pools were beautiful and very clean. It was too windy for us to spend very much time on the beach although the resort is on the beach. We are unable to comment about the activities available because that is not our thing anywhere. We would highly recommend this resort.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellowknife
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 4, 2012

WORTH THE MONEY!!!! This is a spectacular, and well-priced spot to escape to! ALL the staff - from the grounds keepers to the poolside servers, to the restaurant staff are very hospitable. Between the Pueblo Bonito Mazatlan and Pueblo Bonito Emerald Bay - Emerald Bay has THE BEST POOLS. It is a bit out of the way - but feels very safe, and serene! This was my second visit and I know I will be back!

Room Tip: All the rooms are great...some are newer but have the same decor. If you are not big on walking, as...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrebonne, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2012

This program helped us from losing weeks. We were unable to travel and use our Pueblo Bonito time share because of family issues. The Black Diamond gave us our Maintenance Fee amount back with a little extra and we used the vacation cash for airline tickets to help us in times that we needed to be near family.
The resorts are awesome, finally some hotels in Hawaii and New York. The prices were good and the BEST PRICE GUARENTEE saved us a few bucks in our travel. LOVE IT! They rescued us from lost weeks and exchange fees.

Room Tip: Yes. Do not go into town at dark!
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mazatlan
#2 Luxury Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#7 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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