We stayed in our Villa at Pueblo Bonito Emerald Estates November 1 through 15. This is our second trip to our villa and decided to purchase the all inclusive. Some general observations:
The Villa: We enjoyed the villa, especially the private pool/spa and extra space. The housekeeping was excellent (thanks Guadalupe) and after the first few days, she knew that we liked to sleep in. She came later in the day, around 1PM which was much better for us than first thing in the morning. The beds had feather bed toppers which made them too soft in my opinion. Pillow menu is great and it's nice to try different ones. Our golf cart drivers (especially Enrique, aka "Curly") were awesome, coming to pick us up with a moments notice. Everyone we encountered was friendly and accommodating. We had a few business papers to scan and email and the business office was very helpful.
The all inclusive: Overall I thought the food was good for an AI. The shrimp tacos at Bistro are the best, and the tortilla soup at Cilantro's can't be beat. We ate at Angelo's twice and the tasting menus were excellent. The first time, the waiter was rushing us through and we barely had time to finish our wine before he was bringing the next course and glass. The second time, we asked him to slow down so we could really enjoy the courses and he had no problem. I guess they think we Americans like to "eat and run". Well sometimes maybe, but not on vacation. One of the things that annoyed me was that for the in room dining you could only get one beverage per person. So if I wanted 2 glasses of wine and my husband wanted an ice tea and coffee, we could only get one per person. I am not sure if that is so they could get additional delivery charges and tips, but when we complained, they did bring an additional round of drinks but on a different check. Another quirky thing was that even though it was AI, you had to sign a check for what you ordered. I am not sure if that was to track what was consumed or in order to get a tip. A few days before we left, they told us that we no longer had to sign a check, but they included an option to sign a tip to your room. I thought the service in the restaurants and pool was good, and on a few ocassions, very good (especially Gustavo) at Le Cordeliere.
The Resort: I did not use the Spa this trip, but my husband did get a massage. While they do have discounts for the spa treatments, I still think they are expensive. The work out room and other facilities are really nice, very clean and can be used at no charge if you are a villa owner or guest. I think there is a minimal charge otherwise. The deli had a good selection of food and things, but were pretty expensive. They have a captured audience, so I guess they can charge what they want. The grounds were immaculate, as always. There is always someone cleaning, triming, or whatever, so the place is very clean, although showing its age in a few places.
Overall, we like PBEB and will return in 2013.