We are El Cid owners and this was our first visit to mazatlan property. We were greater @ the airport by the el cid shuttle bus promptly. We arrived and check in was simple we also purchased the all inclusive bands for 6 days 7 nights @ $700 for 2 adults you must show your Elcid "membership to receive the 25% off". This also applies for fishing and other purchases for tours etc...the property was very clean and the food was great. We ate ate the pool bar a lot "la conchita" and met 2 wonderful servers Alex Flores Garcia & Franciso Renteria who were amazingly serving everyone with a smile. We never felt forgotten and their menu suggestions were spot on. The show at night was hilarious and the food was good and they sat you with other people in the resort. We were uncomfortable with that part the first day because we mainly speak English but it forced us to speak the little Spanish we know and it wasn't all that bad. We ventured off the property to the market down town and it was a lot of pushy vendors but a stern "no thanks" worked. The open taxi ride was a hysterical experience (because of the rain ) but overall $30 pesos to the market and back. We also ate at "la concha" the main dining area it was fantastic for breakfast and dinner( we didn't need reservations because we are owners) but you need to make them if your not . Also the Argentina restaurant "la patio" was amazing their "chimichury steak sauce " was the bomb!! The BEACH was rough because of the storms the night before but over all its not a snorkeling beach as in Cozumel. A lot of vendors but a stern NO will work and the beach seating is non existent because they are taken by people's stuff. Overall there is a lot of activities for the children (cake decorating, pool bingo, Zumba , ping pong tournament and painting pottery and pool volleyball they also have a huge slide with a place to dive off of rocks. They played music at the pool most of the day and it shuts down @ 10 pm. Also there is many pools and a QUIET ONE for ADULTS .Seating was good and there is also ADULT games like "beer drinking contest and tequila singing " I'd say that was hilarious ! Overall we enjoyed our vacation we didn't need to ask for anything and our room was cleaned and stocked daily. If you have time visit the "ElCid Marina Hotel" its a taxi ride away and they have a private beach and servers too. We spent a whole day there and there were only 3 other families on the beach. Also as members visit the country club and golf course we ran out of time. I'd visit again and looking forward to seeing our new found friend in Mazatlan we made. Forgot to mention the drinks were great and if I wanted a double I got it:))......can't be mad at that. WIFI is free for owners !