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“Nice facility but not the best from El Cid” 4 of 5 stars
Review of El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
3.5 of 5 Hotel   |   Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico   |  
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Ranked #8 of 76 Hotels in Mazatlan
Littleton, Colorado
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
“Nice facility but not the best from El Cid”
4 of 5 stars Reviewed January 19, 2014

This was our 1st time to we stayed at El Cid Moro Tower. The experience was something else and this is the 1st El Cid resort where management did not respond to written complaints. You should read my reviews for El Cid Marina and El Cid Granda to do a comparison of management. Memo and his staff made the check in nice and tried to address things as they kept coming up. I will just ignore a review on the Tower at this time and call it a New Year full occupancy malfunction.
The pools are nice and always busy. The VIP pool is a joke and open to all even letting kids [very young] dominate the hot tub, even with tubes. Security is set up to control entry, but it is totally symbolic and not effective at all. The beach has palapas, but they fill early. This is one of the few places were vendors have no problem getting passed the ropes to hassle guests for selling their products. Again security is set up, but they just watch.
I do want to write about the restaurants which were some of the highlights.
Gruta is an 8 table outside restaurant by the pool’s water fall. Michael has a small staff, but his guidance and enthusiastic manner make it one of the best places to eat. It requires reservations, but it is well worth the extra effort to get in.
Alcazar is an Italian restaurant. The atmosphere is great and Francisco does a great job in providing great service. He knew what we wanted when we came in and he was always so pleasant and kept the atmosphere light. The appetizer mushrooms are great. The piano player is good, just a little on the loud side.
El Concha – This was one of El Cid’s premier restaurant in prior years. This year they have changed their menu and things have gone down. Now it is no longer one of the top of our list especially for dinner. The lunch menu seems almost better that your night menu. This is a constant talk at the pool.
La Cascada is a Mexican themed restaurant. Service is good but not at the level of other El Cid restaurants. The food is mediocre at best. Still not a bad place to go for a night out with friends in a casual setting.
La Pergola Theater – This is a buffet. You go there for the show. They are put on by local entertainers and will give you some lengthy entertainment.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 23, 2014
Dear, El1Lobo

First and Foremost thank you for take your time to share your thorough and opinions. With each guest comment we receive, we view it as an opportunity to learn and understand our guest’s experiences, as there is always ways in which we can improve.

Thank you for mentioned the great labor from Guillermo and his staff, we are proud to having people working for our aim meet guest expectations. Also for the great service you receive at Alcazar and Gruta Restaurant from Michael and Francisco.

Concerning to the VIP pool, be assure that we make an improvement and reinforce with more security guards to the beach areas and private pool to ensure that our policies are met and retrieve our VIP Pool.

I regret how disappointed you are for our main restaurant LA CONCHA it's a relieving to me inform you that we already change the menu, we sincerely hope to have the opportunity to show you our new menu in your next visit.

We are very glad that you loved your stay at El Cid Marina Beach and Granada Hotel, here in Mazatlan. However, we hope that you provide us with another opportunity to welcome you to El Moro and provide you with a worry free vacation, please contact me and us personally care of each detail during your stay.

My best wishes,

Salvatore Sanchez
Gerente General
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615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Mendocino, California
1 review
5 of 5 stars Reviewed January 14, 2014

Had the best time here this year...we have been coming to this property for many years with the family and had a great, relaxing time. I must say the staff here is exceptional but the sweetest most genuine man is IvanX at the bar Conchita, he is so sweet and here to serve and please. While we were here for 2 weeks he was always the first to come and see what we needed....love him! anyway Mazatlan is a big city but if you are able to come and find the sweet spots you will enjoy! here are a few that we have found:: La Playa Bruha, Casa country ( even looks like a chain but by far the best steak ever...argentinian bone in fillet) hotel jonathan upstairs bar in old town, Phat Phish for ribs, ,and for sure the local Gus Gus on the main strip..good food, music, and cocktails...but remember stop by El Cid El Morro to say hi To Ivan cause he is why i am making this post! xoxo

Room Tip: if you come you must select the frontage rooms facing the ocean...million dollar view for sure you w...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 16, 2014
Dear: Sonya h

Thanks for writing such a thorough review of the hotel which for sure made our day today! I am delighted to hear that your time spent with us was most memorable and that you and your family enjoyed the pleasant atmosphere and character of the hotel.

We appreciate your feedback and are pleased to read about your positive experiences with our staff. Our team really wants to excel all the time and provide the best possible service for all guests - your comment will be even more motivating them to do so. What we find keeps people coming back to El Cid Moro is our exceptional, personalized service and the wonderful team we have in place.

We are really happy to have created memorable experiences with our “movies under the stars” and we are happy to read you recommend us to future travelers. I will be sure to share your review with all of the staff and with Ivan X in particular, as they are always keen to get feedback about their performance directly from our guests.

Kind Regards,

Salvatore Sanchez
General Manager.
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Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2014

Stayed 2 weeks in mid November with family and friends. From the minute you get off the plane until you check out you are treated as a member of the El Cid family. I have been coming to El Moro twice a year for the last three years. People ask why do I go to the same place all the time. I answer the people of El Cid and Mazatlan. This trip had 2 other couples and others. Everyone had a great time. One of our entourage fell and needed to be in a wheel chair. No problem everywhere we went at the resort the staff went out of their way to accommodate her. The restaurants provide enough variety so I recommend the all-inclusive option for at least 3-4 days. The Argentinian Restaurant at The Granada is my favorite. There are so many great restaurants in Mazatlan that I do one week all-inclusive and one week on the town. The grounds are immaculately kept, pools are warm and clean, lots of activities in and around the pools. But the most important asset is the staff. Bellmen, waiters, bartenders, housekeeping, hotel desk clerks are all excellent. Ready to help and if they can't they find someone who can. Special recognition to Rosy and Jorge the concierges at El Moro and The Marina. They are the best. Also Ana at El Moro she treats everyone like family. Mazatlan has a lot to offer and making El Cid El Moro your base just makes it better.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 16, 2014
Dear: Greg G

We are most grateful for your very kind comments. We love to read your review which is very important to us in order to evaluate our performance! Great to hear also that you enjoyed the from the welcome at the airport until your leave.

It is really nice to read about the positive experiences you have had in this last years with our service staff and we value your preference. Your feedback will be shared with the service team. We try to select the best products for our guests and include healthy and local products for both our breakfast menu as well as our à la carte menu for lunch & dinner.

Our preferred address with minutes from everywhere has indeed provided many travelers, greatest travelling convenience! One of the best parts about Mazatlan is the endless exploration possibilities, and it’s great to have a central location like the hotel as your home base.
Please do contact me in advance if you are planning to come back to Mazatlan, I will be pleased to welcome you personally at El Cid Moro Hotel!

With best regards,

Salvatore Sanchez
General Manager
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PRESCOTT
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 13, 2014

This resort is part of the larger El Cid Resort. We were there as Wyndham Resorts members.

We were picked up at the airport by a representative of the El Cid chain. On the way to the resort, we were offered various incentives if we would attend a 90 minute presentation. One of the incentives was a hefty discount (ended up being only half of the discount offered) on the all-inclusive fee. We went for the presentation having told numerous reps that we were in no way interested in buying into their program.

We were simply shown the upgraded facilities and the benefits of the program – absolutely no pressure – a first in our experiences.

Our one bedroom unit was somewhat dated, but served its purpose. It was very bright & airy. It had two full bathrooms and two safes (which proved to be useful). It also had a partial kitchen (not full as advertised). The living room furniture left much to be desired. There was only one chair (normally sufficient) and the pullout sofa. When you leaned back on the sofa, it rolled away from you (thus a second chair would have been useful). The balcony railing is far too low. I am only 5’7” tall, but felt as though I could have tumbled over it quite easily. I can’t imagine a tall or somewhat inebriated person feeling safe out there.

There were some issues with the unit, but they were rectified in a very timely manner. The AC in the ceiling was leaking – repaired with the first call. After putting some of our valuables into the safe & locking it, we were not able to get the lock out to retrieve any of it. Maintenance came within ½ hour, but could not get the lock out. Someone would be there the next day. We eventually obtained a second lock from the Front Desk. The first staff member to which we spoke said we were only allowed one. One of the bathtubs did not drain easily – we did not report this as this appears to be a common area of concern in many resorts. One of the toilets would not flush. Again, one phone call was all that was required. We had two doors into our unit, both requiring a card to enter. For the two weeks, neither of the cards we were given would open the door to the bedroom. One day in the second week neither key would open the other door. We went to the Front Desk to have the cards re-keyed. Apparently, the problem was with the lock, not the cards. Maintenance would be up immediately. We waited 30 minutes for their arrival. Their cards, and those of the maids, would not work. This is when we discovered how secure the rooms were. One of the maintenance workers entered the unit next to ours and climbed over the balconies (on the 8th floor) to get to ours. Upon opening the door, they were then able to repair the lock.

The food at the buffets was mediocre at best and lacked variety. The specialty restaurants (in general) were very good – especially the Italian & Argentinian. There were 3 specialty restaurants which we were not able to use because of our reduced fee all-inclusive. The Mexican, for which reservations were required, had the same menu as at lunch. The restaurant at the Marina was very good, but we could not access it after 5:00pm.

Had we only eaten at the two above-mentioned specialty restaurants for dinner & the Marina restaurant for lunch, the all-inclusive fee would have been a reasonable deal. For those who frequent bars, it would probably be a good deal.

In the Golden Zone, where this resort is located, restaurants are everywhere. During our second week, we did not pay the all-inclusive, but ate 2 meals per day at some of the local restaurants and snacked at lunch. This proved to be far more economical and the food was good to excellent. Aside from the food quality, we were also exposed to the local culture of Mexico.

The beach is great – one can walk for miles. When we were there, it was always quite windy. As a result, the waves stirred up the sand which left the water looking dirty. If the resorts would only try to discourage local pedlars from milling around and approaching the same people time after time, the beaches would be much nicer. Don’t get me wrong. The pedlars add to the local flavour. For their own benefit, they should keep moving along the beach so as to get more clientele. There were not enough palapas, or loungers, at the beach. The pool is quite large, but the water was cold. There is very little shade around the pool.

The staff, in general, were friendly, attentive and welcoming.

The bus service is good, reasonable, and right outside the resort.

The nightly entertainment was energetic but basically the same - strictly dancing.

A note about Mazatlan. It is probably the city where timeshare representatives are the most aggressive. It is virtually impossible to walk the streets without having someone harass you to go to a presentation – offering a substantial monetary incentive. Even if you say no on passing, they will continue to follow & harass.


Would we consider staying here again? – probably. Would we recommend it – probably.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 18, 2014
Dear: Ron K

It is a pleasure to hear from you again , I am pleased to interact with such high expectations on your stay. For us it is an opportunity to grow all your comments . I'm reading and I find it very interesting what you said and mentioned the issue of timeshare way we engage our customers. It is very important to mention that is a service that is offered to our guests, personal decision if this meet your expectations or not, the gifts that are given in exchange for the presentations are to know about the benefits they will get if to do some buying timeshare.
In concern to the comments on the room assigned to him , I am involved in some way and I will be checking immediately furniture , air conditioning , side door to the room and how comfortable it can be. I would say it was an unfortunate occasion but no, I will be working with all staff involved to solve the drawbacks . Balconies have an average height , yet this will be a topic at the next closest changes to our resort .

In terms of food, buffet restaurants have variety , with a different theme every day , I'll check with the manager of food and beverage immediately what is going our customers are taking these expectations. They are very good reviews where we open up the area of opportunity in the field of quality provided it is one of our main goals. I'll be congratulating our team of Argentine and Italian restaurants for their service.

Climatic changes can suddenly become a very important issue to deal with as this is completely out of our hands , however I read the inconveniences to public areas in a matter of palapas and temperature of the pool. Of course demand that we continually are working on site with the placement of new palapas, pools heated to keep the temperature warm . We have the great fortune to be located in the best point of the harbor, in the most positive way to invite our customers delight of food and culture offered by our Mexico , Mazatlan being a safe and enriched a lot of fun , variety and entertainment port.

I completely understand all the inconvenience you may have had , as I say for us you might call an unfortunate case , I ask an apology and I cordially invite you to visit us again, I promise to be checking every detail of your stay. Quality, service and customer satisfaction is our goal and we promise to do in return. We are in contact if you like to come .

Thanks again for your comments and valuable criticisms.

Sincerely,

Salvatore Sanchez
General Manager
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Wyoming
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2014

So many pros and cons, it's hard to know where to start. From the beginning, I guess....
We were there as Wyndham members. The first grouping of rooms they assigned to us were in the old original 4-story building. On the upside, those rooms are HUGE, and all have big balconies that look out to the ocean over one of the pools. On the downside, it smells old and very dank and mildewy.
We were moved to rooms in the tower. Elevators are fast and efficient. There is also a helipad on the roof. The tower rooms are much newer, and had no moldy smell. We were on the north side, quite high up, which gave us a great view of the water, beach, and coastline. We were very content with this placement, BUT, if we had had any small children, I would have been terrified! The concrete balcony railings are very low, and there is easily enough space underneath them as well for a toddler or small child to fall through! The locks for the balcony doors are high enough up, though, that it would be a challenge for a child, which helps. One of our rooms had wall-to-wall windows and no balcony, but also no screens, or anything else for that matter, to help keep kids in. Windows at the end of the hallway were the same, and the tower is over 20 stories tall.
Our rooms were all large and bright, and the air conditioning worked well in all of them. We had a total of 3 bathrooms. One of these was very poorly lit, one was just adequate, and one nice and bright. There was a rather funky assortment of tubs in these - one of which was the longest tub I have ever seen! My 6'4" husband could lie down in it and not touch either end!! The bathrooms and the units in general were all fairly clean, - but not exactly spotlessly so. It is best to not look too closely... All our rooms were the same in this regard, and could truly stand to be kept unused for one day for a truly thorough deep cleaning.
Our king bed was very hard. Beyond firm, to the point that it made us both ache quite a bit, and seriously detracted from the quality of our stay at El Cid El Moro. I understand cost-containment, but we have stayed at a lot of places in our timeshare travels, and I can say that I know from experience that resorts do not have to have beds this hard to achieve sufficent longevity to be cost-efficient. The queen beds were very firm, but not quite as hard as the king. On the upside, the linens were spotless, and fit the beds well.
The water at the resort is purified, so it is potable, and the taste was pleasant enough. The refrigerators in all our units worked very well. (One was old enough to have rust spots worn through the exterior paint on the sides, but was clean inside and nice and cold.) We didn't use any of the other appliances, but the stoves were small 2-burner affairs, and the microwaves were also small. There were enough dishes and flatware for 4 in each of our units. Several of the lamps were broken, and appeared to have been that way for a long time.
We only ate at the actual resort itself a few times, finding the food to be acceptable rather than excellent. The breakfast buffet was plentiful, but other than the made-to-order omelet and taco bars, not particularly tasty. We tend to not do all-inclusive plans, preferring to venture out. We were very glad that we did! There are many nearby restaurants well worth trying, within easy walking distance. The resort is located within the "Golden Zone", an area considered generally quite safe. There is also very frequent police presence on the street itself.
The nearby Senor Frog's restaurant was, unfortunately, also merely adequate. We actually ate there 3 different times - hope springs eternal, I guess, and it was handy - but were never overly impressed with any of the food we tried, although the atmosphere is fun and the waiters attentive.
An easy and relaxing walk north on the beach there are 3 restaurants right on the waterfront, all under one large roof. Choose the stairs up from the beach to the one you want to try.
On the far north end is Loco Locos. All our food was very good, but the pina coladas, well, sadly, not so much.
The middle one is called Tony's on the Beach. We actually ate there 3 times the food was so good, and the pina coladas were outstanding! The staff was delightful as well!
Closest of the 3 restaurants to the resort is Chili's Pepper (not a typo). We found the food there pleasant, and the pina coladas quite good as well.
You would likely be very pleased with any of them.
On the street itself, just north of the resort is a restaurant called La Casa Country. We loved it! They make their salsa and guacomole fresh at your table when you order it. Servings of everything were plentiful, and everyone enjoyed everything they tried there. There was also a seafood restaurant just north of the resort on the street that looked very good, but we didn't have a chance to try it.
While I think of it, if you like to shop for basics, the MEGA store is large and clean, with everything you might likely want, and the prices there are reasonable. It is a cheap ride by pulmonia (-the little white open air taxis) that are very plentiful on the street in front of the resort.
Back to the resort.... the beach is simply wonderful! Soft white sand that invites you to walk, mild waves, and gentle, very gradual deepening of the water. You can wade out a long way, and the water is quite warm. The beach vendors ply their wares, but will leave you alone for a gentle "No, gracias". We don't find them bothersome - we tend to think that they work long hard hours for very little money, and like to try to support them a bit.
The beach palapas at the resort are a different, and markedly non-customer-oriented issue altogether. There are only 20 of them. Unfortunately, one can not reserve them at all, they simply go to whoever gets there early enough to stake a claim with towels and a book. We have stayed at other resorts where one had to pay to reserve the palapas, but got that money back in food/drinks. That type of system works extremely well. As it was, at El Cid we saw some people actually hogging more than one of the palapas for the whole day while only actually using 2-3 chairs, so that they could be shaded at any time of day - with total disregard for anyone else. The other chairs sat empty, except for their towels. This is something that the resort could manage much better. And it would be a win/win for El Cid - along with keeping more guests happy if the resort would simply use a reservation system. It felt like a situation that they just didn't want to bother to deal with.
There are usually, but not always, enough beach chairs. If one can get these, one can also usually rent beach umbrellas. These don't appear to belong to the resort, but one vendor does seem to have the corner on them. The price on these is variable, and can be haggled. Don't just pay the first asking price - which is usually ludicrously high.
The pools were large and clean, and a comfortable temperature. Service around the pool or out on the beach was frequent, pleasant, and prompt. For our tastes, pool food was good, but not great.
Would we go back?? Maybe. The location on the beach and the daily temperatures were wonderful, the local food and people lovely, and the resort staff very pleasant overall. If the resort addressed some of the issues that bothered us the most, ie, hard beds, average-quality food at the buffet, reserving of palapas, improved cleanliness of the rooms/bathrooms, fixing broken fixtures, etc., then this answer would be a resounding "yes"!

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 15, 2014
Dear: nightholl...

Thank you for taking the time in letting us know how your recent experience turned out. I am very concerned to hear about your inconveniences. It really does shock me that you found our instillations to have a smell but nevertheless have checked this problem and have made sure that there is no smell of any kind in our rooms.

As far as the balcony railings thank you for bringing that to our attention we will definitely take the proper precautions needed. I wish you would have been able to address this problem directly to us about the beds for it is something we could of resolved quick, and efficiently offering you foam that would make your beds more comfortable. If buffets aren’t what you prefer we also have available a la cart restaurants with specialties of Italian, Mexican, Argentina and sushi. I am glad you were able to further explore Mazatlan outside our instillations and visit some of our local restaurants, and that you were fond of our pool and cleanliness.

It’s great to know that my staff was able to attended your every need and be at provided such help. I hope in a near future you will be able to visit us again and see our hard efforts in helping el cid resort become the best it can be.

sincerely,

Salvatore Sanchez
General Manager
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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

This is to compliment our service and server from the Conchita Bar of the El Moro pool and beach areas. We were at the pool one day, and at the beach at the same hotel the next day. Our server's name was Ivan X and he was fantastic. He was polite, attentive, and efficient in getting our drink and food orders promptly and accurately...as well as helping us with our selections with his recommendations. We enjoyed having him help us.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 11, 2014
Dear, Kim998

Thank you for all of the lovely comments written about El Cid Moro Beach Hotel. We are thrilled that you found an excellent service from pool and beach. It delights me to read the outstanding service received for Ivan X. I really feel it's our staff that truly makes each guest's vacation something to remember.

We look forward to having you with us in a not too distance future.

Best wishes

Salvatore Sanchez
General Manager
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Spokane, Washington
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2014

I have been to Mazatlan a few times and every single time we stay at the El Cid El Moro. Out of all the resorts I have visited or seen this one is by far the most fun with the most to do. There is a variety of food and restaurants which was awesome because we got the all inclusive which was MORE than worth the money. Also they have shows at some of the restaurants and activities going on all day by the pool, which those things alone make this resort stand out from the others in Mazatlan. Frank Plascencia was the host for all the activities at the pool and shows and he included us in every single activity and even pulled us on stage. He was awesome and made our trip very memorable. During our stays we have made friends with many of the waiters and employees there and every single employee seems to really enjoy their job and have fun doing it. Every single time I go to Mazatlan I will stay at the El Cid El Moro.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, January 11, 2014
Dear: Kayleeann, etc..

Many thanks for your kind remarks relating to your recent stay at El Cid Moro beach hotel.
Your review of our hotel really does cover all facets of our services and for that I am grateful. I know that your positive review will be the deciding factor for many guests who are in two minds about where to stay. Reading your review really does make it worth it and I will make sure to post your review in our employee lounge.

We are so happy to know that you have stayed with us and have experienced our superior customer service. We are extremely proud of our efforts in maintaining a very high level of customer service, and we want to thank you for your recognition. Thank you also for mentioning the great staff, especially Frank! He is a real asset to our hotel and I will be sure to convey your compliments to him.

When you return, please contact me personally if there is anything I can do to make your stay with us more comfortable. Next time make sure you enjoy the spa facilities. You won’t be disappointed.

Kind regards,

Salvatore Sanchez
General Manager
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Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan

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