This was our 1st time to we stayed at El Cid Moro Tower. The experience was something else and this is the 1st El Cid resort where management did not respond to written complaints. You should read my reviews for El Cid Marina and El Cid Granda to do a comparison of management. Memo and his staff made the check in nice and tried to address things as they kept coming up. I will just ignore a review on the Tower at this time and call it a New Year full occupancy malfunction.
The pools are nice and always busy. The VIP pool is a joke and open to all even letting kids [very young] dominate the hot tub, even with tubes. Security is set up to control entry, but it is totally symbolic and not effective at all. The beach has palapas, but they fill early. This is one of the few places were vendors have no problem getting passed the ropes to hassle guests for selling their products. Again security is set up, but they just watch.
I do want to write about the restaurants which were some of the highlights.
Gruta is an 8 table outside restaurant by the pool’s water fall. Michael has a small staff, but his guidance and enthusiastic manner make it one of the best places to eat. It requires reservations, but it is well worth the extra effort to get in.
Alcazar is an Italian restaurant. The atmosphere is great and Francisco does a great job in providing great service. He knew what we wanted when we came in and he was always so pleasant and kept the atmosphere light. The appetizer mushrooms are great. The piano player is good, just a little on the loud side.
El Concha – This was one of El Cid’s premier restaurant in prior years. This year they have changed their menu and things have gone down. Now it is no longer one of the top of our list especially for dinner. The lunch menu seems almost better that your night menu. This is a constant talk at the pool.
La Cascada is a Mexican themed restaurant. Service is good but not at the level of other El Cid restaurants. The food is mediocre at best. Still not a bad place to go for a night out with friends in a casual setting.
La Pergola Theater – This is a buffet. You go there for the show. They are put on by local entertainers and will give you some lengthy entertainment.