Hello Sal, You met my husband Jim and myself in October as we sat on the La Concha patio enjoying the spectacular view and sipping on Mimosas . Upon learning that we were from Ontario Canada, you shared with us that you had once lived and worked in the Ottawa area. We enjoyed chatting with you that afternoon and were impressed that you took the time to stop by to check and make sure that everything had been to our liking thus far.
We are home now, and wanted to send you a note to thank you once again for your conscientiousness. We have been coming to Mazatlan ElCid now for 4 years and have enjoyed our stay very much for many reasons. But this year the quality of food and selections of wines in all of the restaurants had improved exponentially and we felt that improvements of this kind needed to be mentioned and commended.
The grade of seafood and beef for example in the past had been disappointing. This year thankfully it had improved dramatically and seeing as Jim and I both enjoy good quality red meat and seafood, this improvement goes beyond just satisfying our appetites but also provides us with a much higher level of confidence when recommending ElCid Mazatlan to friends and family.
The menu improvements at ElCaza are also worth mentioning because they are very impressive and most delicious. Many "Members" that we mentioned the improvements too did not want to join us for dinner there as they had been disappointed with the fare in the past. However after listening to our recommendation, many of them either ventured over with us for dinner or went on their own. I am pleased to tell you that every group was very impressed with the changes to the menu and specifically the new Brussetta recipe was a hit all around.
The wine selection as mentioned earlier was also limited in past years, yet this year we were so pleased to see a Pino Giorgio as well as a Shiraz and Cabernet Sauvignon as an addition to the LaConcha wine list.
Having spoken up to this point of the improvements made to ElCid Mazatlan there is one thing that does not need to be improved upon in our estimation and that is the level of Customer Service. No matter what time, and no matter where we were, no matter what information we needed or what ever it was that we wanted, each and every ElCid staff member would greet us with a warm smile and then efficiently assist us.
Although I am certain that everyone working for ElCid deserves a special mention, we would like to give a "shout out" to a few employees that have over the years continuously provided us with an exceptional level of service. There is Rosy, ElCids "Member" Concierge. Sergio the Caddy Master. Martha the Golf Pro Shop's Manager. Leitia, the evening Cocktail Waitress at the Castilla Bar and her brother Candy a Server at La Choncha Restaurant and Carlos the evening Bartender who services Castilla bar and LaConcha restaurant. These employees mentioned have always provided us with the highest level of customer service and not once has either of these employees wavered, not even for one minute. Everyone in my book has a bad day once in a while, but if these people do, you would never be aware of it. They are professionals. Professionals who bring a "your family" attitude to everything they do for you.
In closing we would like to personally thank you once again for manning the ElCid Resort in Mazatlan so masterfully. Your noteworthy past experience in Hotel Management along with your on going commitment to providing excellence throughout the ElCid Resort in Mazatlan, is not only holding You and ElCid in good stead, it is also working out marvelously for all ElCid Members and Guests alike.