This will be a first for me, but I was so impressed with the staff and management at this hotel I am following up with an assessment for you. First, how anyone manages that many people and so many separate functions of daily hotel life is awesome. The staff, from the lady sweeping puddles of rainwater from the pool area, to the wait staff and front desk personnel, was outstanding. Their attitude and helpfulness is key to making a vacation totally memorable. On my last day, I spoke to one of the managers from the pool area and told him how my wife and I were impressed with the hotel organization and the staff. Their attention to detail, like remembering your first name and what drinks and food you like was unprecedented. It was hot during our stay, but you were greeted as an "old friend," as they set about their daily tasks. We never heard any grumbling, but all positive vibes from everyone. I would like to call out one individual who we felt went above and beyond - FRANCISCO RENTERIA (Barla Conchita). This man did everything - waiter, bartender, travel adviser, etc. He was knowledgeable about the Matzalan area, its food and drink, not to mention his recommendations regarding the many El Cid associated hotels and restaurants. He was a gem, so reward him appropriately. jn
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
- Reservation Options:
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan