This was our first trip to Mexico. The service is first class all the way. Felix (out at the pool) not only works extremely hard but is a true pro, he also leaves you with the impression that he truly cares for his customers and I believe he does. This is also true for most of the staff. I asked for a few concessions while checking in and they were met without any concerns or issues ending up with a Great room on the 24th floor. I was surprised to read about the air conditioner issues with other guests, our air conditioner worked perfect the whole trip (June 28th to July 06). The poolside entertainment was fun, music good (sometimes a little loud) and the bingo was fun to play. The beach was awesome, we enjoyed playing in the unusually large waves. The venders were alright and for the most part backed off when you were polite to them.
We had an all inclusive deal. Unfortunately we really didn't know what we were getting as trying to find out information online is impossible and what information is available seems to be cryptically worded. The All Inclusive seems to be is a game to them, it takes a couple of day's to really figure it out and by then you realize the food is absolutely atrocious. Just by circumstance the first 2 days we either paid for food at the pool side cafe or ate off site and felt great. As soon as we ate the food included in the all inclusive we became very ill and in fact spent most of our 4th day in the room unable to get out. No we did not drink the water... After being back we ended up speaking with people familiar with El Cid (one of them keeps his boat at the El Cd Marina) and as soon as I mentioned we got sick they immediately said "the food". The Al a Carte's we're not any better. Did I expect world class dining? No, but palatable would have been nice. I understand many people did not have an issue but being so far away I've run into too many people that have had issues there. We did have wi fi issues (29.99 per week, per device...) that went unresolved.
I wanted to give it a poor rating but the resort itself is nice, the staff is amazing, the elevators are a major pain in the rear, but sadly the food was terrible. We though we would return in the fall with the children but unfortunately will seek another location.
Also the local people working there are very sweet and work very hard, please be generous when tipping.
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan