Do you like live harp music while eating a leisurely breakfast on the beach? Do you like being pampered by a friendly staff ready to fulfill your every wish? A tower room with an awesome view of miles of beach? How about brilliant sunsets from your deck, the sound of crashing waves lulling you to sleep at night? If so, this is the place for you my friend.
The restaurants serve good food. La Concha on the beach is very romantic and quietly sophisticated for dinner. It's also my favorite location for breakfast! We also really enjoy the service and food cooked on an outdoor grill at The Patio Restaurant under the stars by the pool. There are many restaurants to choose from.They are all very different. The one restaurant I don't like is The Pergula Buffet because although there is a huge selection, the food is just average and I feel like I am in the basement of the hotel. Yich!
Lots of different pools. The big one has high rocks for kids to jump from and a couple great water slides. But there is also a nice quiet adult pool decorated with rocks, waterfalls, and plants that I love.
The place is really clean and seems to be over staffed! The rooms may be a bit dated, but they are clean and you can't beat the view! We had hot/cold, hot/cold shower water difficulties that needs to be fixed.
Playing tennis at night under the lights on their beautiful courts is a great experience.
A quick bus ride will take you down to the old part of town . The location of El Cid is really close to city activities & restaurants. Rent a bike and bike the 5 mile city Malecon one day all along the edge of the sea!
The timeshare salesmen are decent and can be trusted. Rui Veloso has been upfront with us and we enjoy talking with him at presentations. We did buy and as you can see from this review, we don't regret it one bit.
Lastly, I want to give kudos to the sweet manager of customer service, Marisela Gonzalez. She truly went out of her way to give us exceptional service. We are grateful to her for helping us to solve a problem.
You guys are going to think I work for the company but I'm just a satisfied happy guest who looks forward to coming back year after year.
Ask for high up in the tower El Moro and be sure you get a deck.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear: carole c
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Wow!! What an outstanding review I really do appreciate you taking the time in writing such a fantastic review! I am so happy to hear that your recent stay was just as great as your past ones.
We are very proud to have been able to fit your standers in regards to our facility’s as well as our food and beverages we always try our best to keep everything in tip top shape and always have many ideas in mind in ways we can improve our services.
It’s great to hear my staff was of service to you and were able to help you in your every need I am proud to have them on board on my team and I hope it continues to be this way for these are the essentials that are needed in helping us become the best hotel we can possibly be no expiations! They will definitely be recognized for the good labor.
Rest assure that the problems with the shower have already been fixed if you happen to encounter a problem similar to this again please don’t hesitate in letting us know for we are at your service and are here to help. Mazatlan is a beautiful city and it has so much to offer we are lucky to live in such a marvelous place its great you were able to have a taste of what it has to offer.
We hope you keep on coming back to our hotel for more and more years to come we look forward in seeing you again so we can give you yet again an unforgettable vacation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.