We just returned from a weeks stay at this resort in a 2 bedroom lock off unit. We are Wyndham timeshare owners and used our points for the stay. We were given a regular 2 bedroom at check in, got upstairs and realized it wasn't the lock off, which is two separate units and 3 bathrooms versus one unit with 2 baths. We needed the extra bath and the option of closing off a unit if we wanted. So back downstairs, told it wasn't available, I said okay we will wait. Then it was suddenly available, so off we went to unit 2529-2530. This is an older, unrefurbished unit with rock hard beds, very slow drains in the sinks and showers, barely working hot plates, lights burned out above the dining table and windows and doors that are not very secure. We just decided to deal with it and start our vacation.
The staff are great. We had great waiters at all the pools, beach, and restaurants we visited. We did not do all inclusive so we went out for many meals. The food at the resort is average, the drinks were average.
The beach is great, we were able to be in the water and had fun. The vendors are just relentless, they come back over and over and over again, even when repeatedly told no thanks. I did ask security to help keep them behind the ropes, that lasted five minutes!
The pool doesn't have that problem so we went there for a break.
The noise of the city was very apparent in this unit. Our last night there was a car alarm sound, may have been the marina nearby, that was going off every 20 seconds from 8 pm until 7 am...not pleasant.
We have been to Cabo San Lucas and Nuevo Vallarta and the resorts there were just fantastic, the cities were much more fun to explore. We will not go back to El Cid, or to Mazatlan, there is just much better options within Mexico to go to. I'm afraid Mazatlan is a very dying city with lots of empty units, graffiti and a real forlorn look and feel.
The resort would be better with an upgrade to rooms, food and drinks, but I think it is struggling to remain viable.
The staff though is top notch, and they really want you to have a good time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all thank you so much for staying 2 weeks at El Cid Moro Hotel and choosing us among other options in Mazatlan, I’m so proud to read that our staff exceeded your expectations. They work exceptionally hard to make every guest feel special, and to ensure that you depart feeling renewed and better than when you arrived.
Regarding the room you had during your stay: We are currently under a full renovation programs. We are trying harder and harder to upgrade the property and put into consideration everyone's suggestions; we are slowly but surely making changes in our hotel.
In reference to the beach vendors we strength this area with more security guards to prevent this people disturbing our customers and prevent this situation from happen again.
I have used the comments provided by guests on this site to help guide the critical customer service shortfalls that we have been guilty of in the past and I would like to once again thank you for taking the time to let us know how we failed to meet your expectations on your visit with us thus helping us know what it is we need to improve on.
If you would be so kind to give us another opportunity to host you in the future, I can assure you that we will work diligently to ensure your satisfaction, and that you will be pleased with our service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.