I stayed at the El Cid El Moro hotel in Mazatlan, Feb. 7-12. I stayed with my husband and two kids and my mom and her boyfriend came also.
When we first got to the hotel, the front desk staff were very welcoming. They offered us a drink. Check in took about 5-10min explaining everything to us. The staff led us to our rooms on the 12th floor right away. We had a partial ocean view with a pool view and city view. It was breathtaking looking at the sunrise and sunset every day.
The pools were heated. There are 4 hotels around eachother that are part of the El Cid Resorts. You can visit any hotel and use their pools or bars and dining. Everyday at the pool areas, they had activities every hour that were different.
The staff were very friendly. They served you drinks or snacks pool side or on the beach. The breakfast buffet was delicious. There was a lady that can make you an omelet or fried egg. Everything was made fresh and tasted really good. The maid would clean your room everyday. They come knocking on your door with a welcome goody bag of candy and every night hand out chocolates. My kids loved that!!
I would definitely go back to El Cid El Moro beach resort again one day!!
I think the only complaint was that the hotel zone is far from the malecon and other tourist attractions.