Clearly, the drastic decline in Mazatlan tourism is affecting the service levels in many resort properties. During our week stay at El Moro, we exchanged observations about this with several guests at other resorts who come to Mazatlan yearly. Our visits to Mazatlan, covering 53 years, are not as frequent, making the change even more dramatically felt. We were also able to compare the quality of our experience at El Cid with one at the sister property, Marina Beach, three years ago.
Our suite was on the 27th floor with an expansive southern view down the beach to downtown and the lighthouse on the far horizon. The balcony was just adequate for a couple, although four could squeeze in. Unfortunately, the age of this building reveals itself in its structure - the balcony "railings" are heavy structural elements of steel and concrete that obscure much of the view from sitting position. This is how such buildings were designed 40 years ago, and the El Moro was (I think) the first real tower resort in the Gold Zone. The unit's interior was also dated and not special. It appeared almost identical to the Marina Beach resort we stayed at in 2010, and I made the same comment in the TA review of that stay. The beds are not as concrete-hard as in many lodgings, but the industry still has room for considerable improvement (how about some gel-foam toppers from Costco or Walmart, please). We didn't use the kitchen for cooking, but with some help from housekeeping, you should be able to get by for in-unit meals.
The sitting furniture included the customary cushioned-topped built-in concrete "sofa" and a chair that had worn-out cushion support. Nothing in the interior design or furnishings will impress you.
Our one-bedroom unit was a studio connected to a hotel unit, providing two large bathrooms. The hotel unit side doesn't include a second balcony. The bathrooms were fine in design and functions.
Now to the All-inclusive program. We experienced each of the all-inclusive restaurants in 2010 and recall that all dinners were O.K.-to-good. Not so this trip. While the breakfasts and lunches were fine and sometimes very good - either from the buffets or menus - the dinners were at best passable but more often almost terrible, especially the La Pergola buffet dinners. You would do better at McDonald's (a place I never patronize). We chose the A-incl option for time-saving convenience, but the terrible dinners gave us reason to find a couple of great new restaurants to meet friends downtown for wonderful meals. They, among the annual visitors to Mazatlan we met, said their resort had similar declines in quality of services, likely from lower guest patronage. We noticed it everywhere and recognize the severe toll this is taking on service jobs throughout the Mexican tourism industry.
The El Moro property otherwise was a very nice venue for a vacation. The staff, like the Marina Beach in 2010, is terrific. We particularly enjoyed Evelyn at check-in and Martin, Felix and others on the restaurant service staff. The El Cid management group clearly knows how to train their personnel to care about the primary product in any successful business, customer service. Doing that well can mitigate many other failings, especially in this industry. Kudos, again, to El Cid's management team for maintaining top-tier service while making obvious cost adjustments elsewhere to keep their resorts in business.
Rooms overlooking beach towards sunsets are "luxury" suites and not available to timeshare...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to review El Cid Castilla beach club. I am sorry that some aspects of your stay did not meet your expectations; please allow me to express my sincerest apologies… comments like yours will assist us in maintaining and improving our service and product.
I'm sorry that you didn't enjoy the meals and please rest assured that I will pass your comments onto the Director of Food and Beverage so that he can look into it. I feel sorry to hear that you have bad impression to our all inclusive, after your comment I have gone to each of the restaurants and I take the time to check quality standards they should have. Any time an issue is bought to our attention it is rectified immediately.
We are currently in the process of touching up our rooms to ensure our high standards. This project will be finished in the near future.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I hope you will be able to experience the difference the next time you stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.