we have the option to stay at El Moro with our TimeShare and purchase the all-inclusive option upon check-in. we had booked a 2 bedroom 2 bath in the oldest complex, but after some minor incidents that were unable to be resolved quickly, Customer service put us in one of the PentHouse suites in the "slightly newer" complex. The upgrade was awesome. a huge condo on the top floor with great views.
The service was awesome. Pool-side is the way to go, we did eat in the erstaurants while we were there, but we didn't go there to eat out. We tipped graciously at the beginning of the week, and each morning. This is how you get great service in all-inclusive resorts. When I say graciously, i mean we would give them 20 bucks to start the day, and then maybe $1-2 per round of drinks or food delivery, because we would always keep the same server. Once they establish that relationship, they will take great care of you! We couldn't have been happier with our trip and stay at El Cid El moro Beach. (our trip was actually before Feb 2012, but that's the latest I could select)

My girlfriend and I stayed at this property in late November and we had such a great time. The staff was very friendly especially the waiters down at the beach (Renteria & Thomas). The staff made our experience very special and we will definitely come back for another vacation. The property had fun activities like Bingo by the pool and entertainment shows also. Enrike did a great job overseeing the social acitvities and he was such a great guy to be around. The food was also delicious! We were very satisfied with our stay at El Cid El Moro Beach and can't wait to go back.
Ernest & Meghan

I generally agree with most of the views. We traded to this resort from our timeshare in Cancun. We loved Mazatlan but had some general concerns about El Cid overall. The balconies are very dangerous and not child-safe. I would not let my kids out on the balconies which is disappointing because the view is beautiful. The windows just open with NO screens so beware. The rooms need updating, for sure, but the maid service is wonderful and the staff is kind.
The pools are warm and fun for the kiddos, lots of fun activities, shopping, food, and the beach is flat/warm and amazing. We swam and never saw sting rays or any other sea creatures...

We were pleased with our room as it was on the 27th floor and had spectacular city and ocean views. I wish I had seen the sting rays from above (as another reviewer mentioned) as my 16 year old son was stung. It was a VERY painful and scary experience. El Cid should post warning signs because if we had known we would not have gone into the water.