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“Bad experience turned great!” 5 of 5 stars
Review of El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
3.5 of 5 Hotel   |   Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #7 of 72 hotels in Mazatlan
Zachary, Louisiana
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Bad experience turned great!”
5 of 5 stars Reviewed January 23, 2013

we have the option to stay at El Moro with our TimeShare and purchase the all-inclusive option upon check-in. we had booked a 2 bedroom 2 bath in the oldest complex, but after some minor incidents that were unable to be resolved quickly, Customer service put us in one of the PentHouse suites in the "slightly newer" complex. The upgrade was awesome. a huge condo on the top floor with great views.
The service was awesome. Pool-side is the way to go, we did eat in the erstaurants while we were there, but we didn't go there to eat out. We tipped graciously at the beginning of the week, and each morning. This is how you get great service in all-inclusive resorts. When I say graciously, i mean we would give them 20 bucks to start the day, and then maybe $1-2 per round of drinks or food delivery, because we would always keep the same server. Once they establish that relationship, they will take great care of you! We couldn't have been happier with our trip and stay at El Cid El moro Beach. (our trip was actually before Feb 2012, but that's the latest I could select)

Room Tip: If you have problems with your rooms, just politely mention at the front desk and they will take gre...
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, February 2, 2013
Dear David21177

It is unfortunate that you had had to encounter inconveniences upon your arrival, but I’m glad everything got resolved and you were able to enjoy your stay here at our wonderful resort.

We always try to give our 100 percent to make sure we give the best service we possibly can because if our guest are happy then were happy and there’s no greater feeling than that.

Im glad you enjoyed your stay and hope you vist us again soon!!!

Warm greetings,

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
1 review
5 of 5 stars Reviewed January 22, 2013

My girlfriend and I stayed at this property in late November and we had such a great time. The staff was very friendly especially the waiters down at the beach (Renteria & Thomas). The staff made our experience very special and we will definitely come back for another vacation. The property had fun activities like Bingo by the pool and entertainment shows also. Enrike did a great job overseeing the social acitvities and he was such a great guy to be around. The food was also delicious! We were very satisfied with our stay at El Cid El Moro Beach and can't wait to go back.
Ernest & Meghan

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, February 2, 2013
Dear Globetrotte123456,

Thank you for your comments about your visit I love to hear about such enjoyable experiences
like yours.
I am glad our staff made your vacation unforgettable we always strive to have the most attentive customer service and in your case I’m glad we achieved it.
I will let to Renteria and Thomas know about how great there job has been and about your nice comments they will be happy to hear them.

We hope to see you again in the future.

sincerely,

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas, United States
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2013

I generally agree with most of the views. We traded to this resort from our timeshare in Cancun. We loved Mazatlan but had some general concerns about El Cid overall. The balconies are very dangerous and not child-safe. I would not let my kids out on the balconies which is disappointing because the view is beautiful. The windows just open with NO screens so beware. The rooms need updating, for sure, but the maid service is wonderful and the staff is kind.
The pools are warm and fun for the kiddos, lots of fun activities, shopping, food, and the beach is flat/warm and amazing. We swam and never saw sting rays or any other sea creatures...

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review, February 2, 2013
Dear Eric Brittney D…. H,

First of all I do want to apologize for the inconveniences you encountered during your stay.
Just to inform you we are contemplating on ways to make the balconies safer for the children.

We are also starting to remodeling rooms that need to be update as well. I am glad that our staff was able to bring you good service I’ll be sure to let them know, they will be happy to hear such kind comments.

Once again thank you for trust in us and give us the opportunity to serve you I hope that despite your inconveniences you visit us again in the future.

Cordially,

Salvatore Sanchez
General Manager
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Los Angeles, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 3, 2013

We were pleased with our room as it was on the 27th floor and had spectacular city and ocean views. I wish I had seen the sting rays from above (as another reviewer mentioned) as my 16 year old son was stung. It was a VERY painful and scary experience. El Cid should post warning signs because if we had known we would not have gone into the water.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 30, 2012 via mobile

We had a good time this week in Mazatlan. The hotel picked us up from the airport, which was great. The check-in process took over an hour, however. This is the risk you run when staying at a hotel which services multiple timeshares, inclusive deals, etc. The checkin process is frustrating, so be prepared. The food is what you'd expect from a resort offering inclusive packages, so try to eat in town when you can. The service is fantastic overall. Our bellman, Ramon remembered us and offered additional help to secure a van back to the airport after the front desk told us they only assist with vans (there were 6 of us) TO the hotel. Ramon rocks. The poolside waiters are fantastic--especially Francisco, who went out of his way to accommodate us, providing us with anything we wanted. Multiple pools, a great beach area, and rooms which, while dated, are always clean.

The worst part of the experience was the timeshare up sell. Be warned that if you go to a presentation, which is presented as part of the deal when you stay here as part of an existing timeshare visit, there are multiple confusing layers, interviews and incentives. We joked that it was Like Hotel California, and feels like you can check in but you can never leave. This aside, the hotel staff is great overall and we enjoyed our week here.

Stayed December 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orchard, Washington, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

Family of 4 first time to Mexico. We went 12/20-12/26. Mazatlan was amazing. The staff at the El Cid resorts treated us like gold. The food was amazing. We had Elite All Inclusive and it is true, everything is included. Even what wasn't on the menu.
Ramon was a favorite waiter at the pool and he was great. All the waiters and hotel staff was amazing.
Yes, the pool is heated and it was like bathwater. Our two girls (7 and 10 years old) loved the pool and the resort. And the pulminias.
We went everywhere in Mazatlan and never felt unsafe. The locals were friendly, helpful and wanted us there. It was great.
El Cid was better than we expected and we loved it. It is great for families. We travel a lot to resorts in Southern California, Vegas, and Hawaii. El Cid was right up there with those resorts as far as service and food. The staff was the best we have ever dealt with. They were so great and helpful.

I have noticed many people on Trip Advisor leave negative reviews about Mexico. Yes, there are something challenging or different. But isn't that why we go to another country, because things are different? Mazatlan and Mexico was amazing and we will go back for Thanksgiving 201

Room Tip: Choose the tower
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 23, 2012 via mobile

Bad service i was shouted by one employee speaking to me out loud (her name was Carmen) once i went to the hotel program. The rooms are old, the service is poor. Dont spend your money in this hotel while you can have an excellent service somewhere else

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Cid El Moro Beach Hotel

Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
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