Family of 4 first time to Mexico. We went 12/20-12/26. Mazatlan was amazing. The staff at the El Cid resorts treated us like gold. The food was amazing. We had Elite All Inclusive and it is true, everything is included. Even what wasn't on the menu.
Ramon was a favorite waiter at the pool and he was great. All the waiters and hotel staff was amazing.
Yes, the pool is heated and it was like bathwater. Our two girls (7 and 10 years old) loved the pool and the resort. And the pulminias.
We went everywhere in Mazatlan and never felt unsafe. The locals were friendly, helpful and wanted us there. It was great.
El Cid was better than we expected and we loved it. It is great for families. We travel a lot to resorts in Southern California, Vegas, and Hawaii. El Cid was right up there with those resorts as far as service and food. The staff was the best we have ever dealt with. They were so great and helpful.
I have noticed many people on Trip Advisor leave negative reviews about Mexico. Yes, there are something challenging or different. But isn't that why we go to another country, because things are different? Mazatlan and Mexico was amazing and we will go back for Thanksgiving 201