We got picked up at the airport and were greeted by sales staff that was very nice and explained the tours and all inclusive deals during the 30 min ride to the hotel. When we got there we went to our room and then came down to finish our plan for our stay that took way too long to complete the paperwork. We stayed in theElCid Moro, 23rd floor and room was spacious but a little dated but accomodating with the kitchen and nice views. We finally finished and enjoyed a late lunch and after enjoying some relax time had dinner at the dance show (it was alright but needs some work before going to Vegas).
As for the hotel, as noted it was nice but in need of upgrading and the beds were hard with little give; the grounds were very nice and pools and water falls glistened in the sun. I would stay there again but will probably stay at the Marina even though we would have to travel to the Moro dining room for meals. now for the only negatives were we had no water one morning for about 45minutes and one nights found ants in one of the bathrooms and felt the staff was a little slow and never did call us to let us know the water was working, and very poor follow up.
Lets talk food and drinks! Well the food was good but you had to choose between the many mexican dishes, especially on the buffet at Breakfast: there were pleanty of choices and all the food was very good. The drinks were good as well with one exception, the Strawberry Margaritas were "The Best"! We truly enjoyed ourselves and hoped they wouldn't run out of strawberries.
Last was the Waiter staff, we must give high marks there as we had Joshua the whole time for Lunches and Dinners and were treated superbly. He was always by far the most accomodating to our needs and we felt he was truly interested in making our stay comfortable and special; would also add that one of the managers "Victor" keeps a tight ship and the Dining Hall was always very well kept and tableclothes were changed daily with different colors and themes, a truly nice touch for those that appreciate the little things to make your stay pleasurable. However I cant say the same for the other dining establishments. If you go to the mexican Sushi bar expect a disappointment with both food and waite staff. The all inclusive requires to make reservations before 5 PM daily for some places and not sure why since there were more waiters than diners (2 tables of 2) in the Sushi Bar.