First, when I got to the hotel, everything worked out fine and had a decent room @ the other hotel. I think it was the El Cid Beach. After a day, I kept receiving a call from front desk stating that I did NOT have all inclusive package and from bookit they never sent the entire paper work. Therefore, I was down graded, and they switched my wristband colors. After dissatisfaction, bookit and the hotel, was nice enough to upgrade me and place me in the El Cid Moro in the corner 23rd fl with a view. OMG, it was an apartment overlooking the beach and the sunset. The most beautiful scenic site I have EVER seen. The hotel was able to contact bookit.com and make all the necessary arrangement to make my stay pleasant and no further interruptions. Left a basket of goodies full of fruits as well. ; ) Stay at El Moro. The experience in the service is night & day when you are served at the pool. Definitely will rebook for next year to stay here.