Another glowing report on El Moro and Castilla (El Cid Resorts) in Mazatlan. We watch, from our unit, as the grounds and pools are swept and cleaned every morning - a dedicated crew. They revamped the La Concha Restaurant this year and we watched as a new Bar & Grill Restaurant went up out by the pool area - so much work!! They are making it into a fancy
night time eatery. The food is wonderful at any of the many restaurants on property and they have about anything you could ask for on the menu's - Master Chef Ching Chang and Chefs David, Juan & Reuben made us a wonderful Parmesan Chicken. The pulmonia's
Carlos Berdegue, owner of El Cid, has a wonderful, friendly group of people working for him. To mention a few that went above and beyond to make our stay a most memorable one: Guillermo, Rosy and Karla at the front desk; Capt. Joel, Capt. Guillermo, Ricardo, Armando, Gabriel, Ramon, Edwardo and Martin; hostesses Jeniffer, LuPita, Anahi and Luisa; and cooks Carmen and Teodora at LaPergola. Also, Jorge, Luis and Saul, always a pleasure to see. The Welcome Gals: Maricruze, Carmen O, Laura, Carmen D, Ana and Emily and others I don't know - you do a wonderful job greeting and helping the people checking in. Club Elite group: Marisela, Estefany, Karla, Giesel and Yuvia - you keep that department running smoothly. Enrika, the activities guy is a marvel - getting everyone to play all the activities and getting them in the pool to exercise. A shout out to Angel (pool waiter) and Adon (in lobby) also - 2 great guys we visit with every year. Last, but not least, Salvador, general manager - you're doing a great job, pleasure to meet you. Whomever I left out, please forgive me. We are blessed to have so many friends (family) and look forward to seeing them every year. I also want to thank the lifeguards at El Cid and anyone else that assisted, in my husbands dizzy spell - they were quick to respond and professional. A special cab around Mazatlan (and no where else) is a Pulmonia - a fun ride.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2012
Dear: bguinn clinton
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What a pleasant comment! I Know I speak for others when I say that I appreciated the thoughtful gesture to share this comments to us, I feel so proud to have a wonderful team working at El Cid and I pretty sure Carlos Berdegue believes in the same way.
I´m glad you were able to use the facilities of our hotels, restaurant food, beverage…It´s really nice to know that we have to offer a variety of new options to ensure the guest´s experience is highly memorable.
Best appraisal any hotel can get is a promise that our guest is going to stay with us again because of the good service and helpful staff! Please, accept my sincere gratitude on behalf of all my staff and let me assure you that, thanks to such comments we will be getting even better.
The girls at Club Elite miss your presence, feeney's and zinfandel has become part of the elite club since your visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.