I have been coming here for 23 years starting as a guest of my parents. My wife and I bought 3 years ago at a VIP level and trust me there has been buyers remorse! BUT, every time we come with or with out our 3 kids we realize how much we truly LOVE Mazatlan and the El Cid Resort. The people here are fantastic and do literally EVERYTHING that they can to make your stay as pleasant as it can be. We were at El Cid in September / October 2011 for 10 days with our children and the property was not at its best. I am sitting in my room as I write this and am happy to say that this place impress' me! The updated pool tiles are smooth and comfortable on the feet, the wifi throughout the entire property is great, the property shows they have invested in its aesthetics and the best part, the servers, staff and sales people DO NOT CHANGE. I see the same people here every time we come and we are always greeted with a handshake or hug. Thank you El Cid Resort Management for showing us what our maintenance fees are going to as I know times are tight not only in the Domestic US but here too and to see you keeping the Resort in top shape is a kudos to you all! Only thing that I wish has nothing to do with El Cid! Too bad so many airlines are not flying here as much to make it easier to get to Mazatlan! The travel advisory's are BOGUS, just don't go and do stupid things and you wont find yourself in jeopardy. We go to the Market, and walk all over and town and never have any issues!!! Come and see for yourself I bet you will feel the same!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 25, 2012
Dear: David L
Thank you for your positive note; I’m really pleasant to know that you really enjoyed our service, friendly staff and our beautiful and safe port of Mazatlan.
Your comments really touch my heart, thank you for trust in us and for let be part of your recent experience at El Cid for helping the readers of Tripadvisor to chosen us on future visits to this beautiful port.
We were delighted to see that the renovations in pool rooms and some other areas of the hotel exceeded expectations. We realize we are in a competitive market and customer needs must remain top priority. We take pride in offering a high quality standard of service to you our guest.
Come back to our "safe Mazatlán". Having you and your family stay with us was a pleasure and a We hope to see you again soon on your next vacation!
We Wish the Best
Kind regards,
Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.