We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Cid El Moro Beach Hotel: Traveler Reviews

3.5 of 5
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
Hotel amenities
El Cid El Moro Beach Hotel
Ranked #6 of 73 hotels in Mazatlan
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
HotelsOne.Com CheapCaribbean Travelocity
and 10 more sites!
Traveler Reviews
Room Prices
Write a Review

462 reviews from our community

Traveler rating
    215
    140
    52
    32
    23
See reviews for
Families
145
 
Couples
160
 
Solo
21
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Olympia, Washington
1 review
2 helpful votes 2 helpful votes
“Making improvements to an already great place!”
5 of 5 stars Reviewed October 14, 2012

I have been coming here for 23 years starting as a guest of my parents. My wife and I bought 3 years ago at a VIP level and trust me there has been buyers remorse! BUT, every time we come with or with out our 3 kids we realize how much we truly LOVE Mazatlan and the El Cid Resort. The people here are fantastic and do literally EVERYTHING that they can to make your stay as pleasant as it can be. We were at El Cid in September / October 2011 for 10 days with our children and the property was not at its best. I am sitting in my room as I write this and am happy to say that this place impress' me! The updated pool tiles are smooth and comfortable on the feet, the wifi throughout the entire property is great, the property shows they have invested in its aesthetics and the best part, the servers, staff and sales people DO NOT CHANGE. I see the same people here every time we come and we are always greeted with a handshake or hug. Thank you El Cid Resort Management for showing us what our maintenance fees are going to as I know times are tight not only in the Domestic US but here too and to see you keeping the Resort in top shape is a kudos to you all! Only thing that I wish has nothing to do with El Cid! Too bad so many airlines are not flying here as much to make it easier to get to Mazatlan! The travel advisory's are BOGUS, just don't go and do stupid things and you wont find yourself in jeopardy. We go to the Market, and walk all over and town and never have any issues!!! Come and see for yourself I bet you will feel the same!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask David L about El Cid El Moro Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
October 25, 2012
Dear: David L

Thank you for your positive note; I’m really pleasant to know that you really enjoyed our service, friendly staff and our beautiful and safe port of Mazatlan.

Your comments really touch my heart, thank you for trust in us and for let be part of your recent experience at El Cid for helping the readers of Tripadvisor to chosen us on future visits to this beautiful port.

We were delighted to see that the renovations in pool rooms and some other areas of the hotel exceeded expectations. We realize we are in a competitive market and customer needs must remain top priority. We take pride in offering a high quality standard of service to you our guest.

Come back to our "safe Mazatlán". Having you and your family stay with us was a pleasure and a We hope to see you again soon on your next vacation!

We Wish the Best

Kind regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
parkfalls wi
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“The best vacation safe travel here”
5 of 5 stars Reviewed October 13, 2012 via mobile

I have been coming here for 5 years and I will have to say this is the best vacation a person could ask for the area is very safe the locals are so nice and the resort staff is the best. I have traveled all over and mazatlan is the only place I will come back to. They bend over backwards for you.Rui and Susanna are great people they make sure you are we'll taken care of. I will rate this as a 5 star resort. The food is the best ever and they use top shelf for there drinks as well. This is a AAA+ resort

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
See 2 more reviews by chris1994m for Mazatlan
Ask chris1994m about El Cid El Moro Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
November 5, 2012
Dear: chris1994m

Thank you for reviewing El Cid Moro. We are delighted that you had an enjoyable stay with us and the good news is that it won’t be your last stay!

We are grateful for your positive comments. And thank you for your loyalty. We are impressed of your marvelous feedbacks. I will pass your comments to my team (especially to Rui y susana) as for the result of their hard work. I am sure that your comment will support them to function better with a good service in the future.

I am very pleased that you took the time to share your suggestions with us. We really hope you felt special and were treated as an individual. We invite you back anytime and please, do recommend us.

Best Regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagrange, NY
Top Contributor
90 reviews 90 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
“Beautiful Resort with Many lots to do, or not!”
5 of 5 stars Reviewed September 28, 2012

Pool area..........Beautiful! Swim through the cave and under the waterfall. Caution......Don't leave food unattended as the rather large Iguanas will take them quickly!

We had a pent house 3 Bedroom Suite and it was stunning with wrap around balcony on two sides over looking the pool. Nicholas Cage was staying on the top floor above me at the time so there was a bit of security in the area at the time. But this did not effect us at all.

The bar areas were beautiful and the bartenders and staff were fantastic. Walking distance to the town.
Make sure that you ask for the El Moro Tower when booking. It is the best.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask cerveza930 about El Cid El Moro Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
October 15, 2012
Dear. Cerveza930

Thank you so much for your amazing review. I am delighted that you enjoyed the pools and found our rooms extremely comfortable with a great view. I am also happy that you shared your comments about our staff.

I'm very sorry about the problem with Iguanas; we always take care to keep away from our customer leaves our control. Although they are harmless some people are not in agree on having them around.

Helping guests enjoying their holidays is rewarding by it, but hearing that they actually did enjoy it is even bigger reward as well as the energy needed for continuing your efforts for further improvement.

On behalf of everyone THANK YOU.

Sincerely,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Centro, California
1 review
“Great Place to stay”
5 of 5 stars Reviewed September 24, 2012

A couple of weeks ago i was fortunate enough to stay at El Moro and had a great time. I went with a party of 20 and the accommodation for all of us was great. The rooms were big and clean. Pool area was awesome, along with the beach as well. I especially loved the service, this hotel and staff did everything possible to make are stay the best and smooth as possible. I definitely recommend this hotel for everyone, whether you come with your family or friends. And i will definitely come back to stay here when I come to Mazatlan.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ConcreteCali about El Cid El Moro Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
October 15, 2012
Dear: concretecali

Thank you very much for taking the time to post your comments regarding our hotel. We greatly appreciate the title of your comment. We hope that on your next visit to Mazatlan again favor us with your choice and let us give you the service you deserve.
I hope that your feedback helps to other Tripadvisor users make the right choice for their next trip to Mazatlan.

My best wishes

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“My favorite hotel since I was a little girl but needs improvement”
4 of 5 stars Reviewed September 24, 2012 via mobile

I have been in mazatlan since i was a little girl,moro its my favorite hotel above all,great service from everyone but i think this flaws made my experience every year a bit more. Less enjoyable
Lousy grill for cooking,and combined with the old dated pans make my cooking slow and burn my food
Air conditioned sometimes doesnt work
Raining in one side of the room
Very dangerous deck
No activities on the pool
Same furniture since the 80"s
Only like 15 channels
We got stocked on the elevator several times
And the thing make me more mad or sad its the shuttle service its only 1 way,they pick you up becuase they trie to sell you a timeshare but you get back to the airport on a cab
I think its a lack of respect and consideretion and what that makes me think as a costumer its "we want you to come here but once were done with you ww dont give a deam about you"
Consider that please
But it make me very happy i saw a lot of people working and changing elevators,furniture and painting etc I hope they change that lousy grill and pans!!!

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Malenicious about El Cid El Moro Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review
October 15, 2012
Dear: Malenicious
I really sorry for your unfortunate experience at El Cid, Also we want to thank you for allowing us to remain part of your...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
El Cid El Moro Beach Hotel
Enter dates 1 night 2 nights
 
 
El Cid Castilla Beach Hotel
Great value on a similar hotel
Mazatlan, Sinaloa
4 of 5 stars 1,101 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Mazatlan
Romantic
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan 4.5 of 5 stars 324 reviews
Luxury
Mayan Palace Mazatlan
Mayan Palace Mazatlan 4.0 of 5 stars 44 reviews
Good for business
Crowne Plaza Mazatlan
Crowne Plaza Mazatlan 3.5 of 5 stars 110 reviews
Near the beach
Hotel la Siesta
Hotel la Siesta 4.0 of 5 stars 140 reviews
Show Prices ABS:HotelCheckRates-d152915?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1156546?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1233788?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d153820?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Mazatlan hotels
El Cid Castilla Beach Hotel 4.0 of 5 stars 1,101 reviews El Cid Marina Beach Hotel 4.5 of 5 stars 686 reviews Pueblo Bonito Emerald Bay 4.5 of 5 stars 775 reviews Riu Emerald Bay 4.0 of 5 stars 1,292 reviews
Show Prices ABS:HotelCheckRates-d219565?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d152916?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d226267?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1097495?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 73 hotels in Mazatlan, ranked by popularity

Been to El Cid El Moro Beach Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about El Cid El Moro Beach Hotel

Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotels in Mazatlan
#5 Family Hotels in Mazatlan
#11 Romantic Hotels in Mazatlan
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
TripAdvisor is proud to partner with Stentorian NV, Caribbean Online Mgt Corp., Travelocity, Expedia, Cheap Tickets, BookIt.com, Hotels.com, Venere, EasyToBook, Otel, Priceline, Tingo and HotelsClick so you can book your El Cid El Moro Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage El Cid El Moro Beach Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
El Cid El Moro Beach Hotel
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices