Just got back after spending almost two weeks with friends in the penthouse. Every single person we spoke to could not have been nicer or more helpful, especially the pool/beach staff. Someone was always available for drinks or food. I do agree with a previous poster that the drinks were very watered down...don't offer "all-inclusive" if you're going to skimp on beverages. Was VERY impressed the morning I was at the breakfast buffet and saw someone (either El Cid staff or government health inspector) checking serving table temperatures in each tray and overseeing every detail at the food serving areas...shows that El Cid takes this very seriously. Spa staff was wonderful...everyone seemed to enjoy their jobs and interacting with guests.