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“Nice hotel with nice staff. Would definately stay here again!” 4 of 5 stars
Review of El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #10 of 72 hotels in Mazatlan
Spanish Fork, Utah
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
45 helpful votes 45 helpful votes
“Nice hotel with nice staff. Would definately stay here again!”
4 of 5 stars Reviewed August 3, 2010

Sorry this is so long!

My husband and I stayed at the El Cid la Castilla from May 29th to June 5th. This was actually the second time we have stayed at this resort, the first being in 2006. Each time we have enjoyed out stay. Should we return to Mazatlan in the future, I would insist that we return to this resort.

This was our 15th trip to Mexico. During all our travels I have discovered three consistencies. First, the beds are all hard. Second, the food in buffet food is usually the same over and over and over. Finally, the locals don’t speak English. You may laugh at this, but I always roll my eyes when I read a review on Trip Advisor and someone complains that the people at their resort didn’t speak English. Shocker! You’re in Mexico.

When we arrived at the El Cid, check in was easy. We were not bothered by the Timeshare people in the lobby. We went to our room, which was small, but nice. We immediately threw on our swimsuits and ran to the beach! It was extremely crowded, but it was a Saturday and it appeared that a lot of locals were enjoying their weekend. No biggie.

Our room was on the 2nd floor and close to the ocean, so that night, we decided to leave the window open to listen to the waves. That was a huge mistake. Around 3am we awoke to very, very loud people outside. Wow! They must have been having the time of their lives, because they were LOUD!

The next morning we complained to the front desk. They immediately moved us into a different, and much nicer room. We also told them about the hard bed in the old room, and they gave us a very nice mattress cover to use in the new room. You can’t beat that!

I guess if you are expecting a 5 star U.S. resort then you would be disappointed in the rooms at the El Cid. However, I found both of our rooms to be very nice. They were typical Mexican resort rooms. I wouldn’t say they were “dated”, as many reviews that I have read have stated. I would describe them as typical.

We really enjoyed the beach in front of the resort. It was really rocky at times, and I got some nasty bruises. But the rocks seemed to move along to different spots. I found a lot of sea shells. It was very nice in the morning to walk when a lot of others were still sleeping. Nice and quiet. Very beautiful. We did get stung by jellyfish a few times. The worst was when a tentacles got stuck between my toes! But the sting didn’t last long.

The pools are very nice. We seemed to hang out by the El Morro pool with the rocks. I was disappointed that we couldn’t order food from the servers at that pool. We were all inclusive, but had to pay for food? Still doesn’t make sense to me. Plus, I was not impressed by the servers at the pool. My husband and I are tippers. We tip often, and try to tip well. At other resorts, this has helped to ensure we always had whatever we are drinking! Whether it be “Coca-Cola light” or Mojitos. This was not the case during this stay. The service was inconsistent and spotty. The waiters would walk right past us, even as I was waving them over. We tried the other pool, the El Castilla pool. It didn’t make any difference. It was hit or miss, but mostly miss.

We were not able to attend any of the restaurants requiring reservations because my husband didn’t take pants. Who wants to wear pants in Mexico, in the heat? He did have nice dress shorts, but we were told that should would not be accepted. So we ate at the buffet each night. The buffet rotates through different theme nights. They repeat every few days. So we got each theme a couple times. I LOVED the Mexico night. The carne asada tacos were to die for! I was able to find something I liked each night, no matter the theme. But I am not picky. Breakfast was always very, very good. We usually at lunch at the beach side café. Which I would say was my least favorite. I ended up usually with some fruit for lunch. The nachos at the El Cid pool snack bar were pretty good too!

We did have a problem while we were there. I don’t feel it important to dwell on the problem. I feel it’s more important to point out how the resort dealt with the problem. We first reported our problem to Customer Service, who referred it to security. We spoke with Eric, the “Chief of Security”. Eric made me feel like I was at fault. He was very rude. I feel as if I was lied to by Eric. He is probably the worse person that I have ever dealt with while in Mexico, (and we were trapped in Mexico in 2005 during Hurricane Wilma! Talk about tense people).

As time when by, we were lucky enough to be referred to Julieta Lizarraga Osuna, the Customer Service Manager. Julieta was very nice. She was very professional and very courteous. Julieta is the reason that despite our problem, I wouldn’t hesitate to return to this resort. Julieta worked diligently until our problem was resolved. I can not thank her enough for the time she spent helping me.

Finally, I would like to say something about the city of Mazatlan. I love Mexico. I love traveling. I do not love Mazatlan. I like it, but not love it. The city is huge. There are many neat things to see. We say the Cathedral and the Cliff Diver (which we had to pay to dive). We did a lot of walking. But the timeshare people are by far the WORST that I have ever come across. Not the El Cid people in the resort. We simple told them no thanks and they left us alone. But the street vendors are piranhas! They were rude and insulting. As we walked by and told them no, as nicely as we good, they would shout rude things to us. They would say bad things about Americans and tourists. Which angered me. Like I said, we LOVE Mexico. We plan on buying a retirement home there at some point. But these street vendors give the city of Mazatlan, and the Mexican people a very bad name! I know that they are trying to make a living, but WOW! Vicious!

Please let me know if you have any questions about anything I’ve stated. I’d be glad to answer an questions about anything!

And thanks again Julieta!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, August 6, 2010
Dear dassus

Thank you for your preference and for taking the time to comment about your recent stay with us. We greatly appreciate your comment, both positive and constructive. We are aware of that they are the tools that allow us realize how we are doing our job.

We were concerned to note that the beds and the buffet food did not meet your expectations. I also regret the situation occurred with our security Deparment, please accept our most sincere apologies and know that the respective hotel department heads involved have followed up on all your concerns. Rest assured that all the team members and I personally will be working harder to reinforce all the points you mentioned and to meet overall your satisfaction for your next visit.

On a positive note, we are delighted to note that you enjoyed the pools, the Fiesta Mexicana and walking by the beach. We really appreciate when our guests allow us to know when our staffs go beyond expectations, our Customer Service Department always take care of all needs and requests of our guests; Julieta Lizarraga is pleased with you for your recognition to her job.

Thanks again for your detailed remark. For a future stay, do not hesitate to contact me directly for any assistance you may need.

Until soon,

Mark Covarrubias Mckay
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2010

We stayed at El Cid Castilla this month, booking a last minute trip. From beginning to end, we were well looked after, and had an enjoyable stay. At check-in, we were whisked to an air conditioned room where we were served drinks while completing paperwork. After going to our rooms, we found that we had 2 rooms that, while beside each other, did not have adjoining doors. Given that we had three kids 7 and under, we weren't comfortable leaving them to sleep on their own, so we went back down and within minutes were given two adjoining rooms on the same floor to move into. Housekeeping was good, with no concerns, and in room amenities included a coffee maker, and tub and shower ( makes it a lot easier with the kids)

The El CID comprises three resorts at this location, and includes both all inclusive and EP, so it was a bit confusing what was included initially, - one bar for AI and one next door for EP, but people were helpful, and when I approached the wrong bar once several waiters offered to get me drinks from the right one.

Meals in the a la carte restaurants were excellent, and service there second to none. We have stayed at many all -inclusives in the Caribbean and Mexico, and the food and service was better than most. Waiters were very attentive, and food was quick. On one occasion when it was slow the waiter came out to apologize.They were always happy to prepare meals without sauce ( for the kids), and it came as ordered.

The kids loved the pool, with slides and diving, although it was busy. My only complaint, although not unique to El Cid, was the chair reserving. It always annoys me, but here seemed worse than usual. We came down at 6 pm the day we arrived, and still could barely find chairs in the third row from the pool. Many times we sat beside chairs "reserved" with towels and personal items, empty for hours on one occasion up till 4 pm before someone came to use them. I don't know what the answer is, but that was our one issue.

Otherwise, an excellent stay

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, August 3, 2010
Greetings from sunny beaches of Mazatlan!!!

Thank you for taking the time to share your hotel experience on Tripadvisor.com

I am grateful with you for all your praises. All the staff and I personally are happy to read that all of you had a memorable stay, we always strive in offer our guests the highest standars of service and facilities, for that reason our staff is always in a constant training, and we continue updating our facilities.

I appreciate your comments regarding the chair reserving; rest assured that we are taking the necessary steps to prevent this happen again.

I do hope to welcome you back to El Cid Castilla Beach Hotel sometime in a near future.

Warmest regards,

Mark Covarrubias Mckay
General Manager
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Turlock, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2010

I had a relazing time at the El Cid. I would say it was a 5 star resort but was a great deal for the price. I did want to say that the service provided by Ms. Yuliana De La Cruz was secodn to none. I have never had such promote and couteous service anywhere in the world. I enjoyed the way she helped me and the fact that everytime I walked in she had a huge smile on her face. That was very comforting and it let me know that any problem I had would be solved.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, July 26, 2010
Dear bigholl13

Thank you for taking the time to write a review on Trip advisor concerning your recent stay at El Cid Castilla Beach Hotel.

We are happy to hear that Yuliana went above and beyond expectations; we take proud of all the staff members of El Cid Castilla, all of them work very hard daily to make our guests have an unforgetable stay.

I have shared your comments with Yuliana, she is grateful with you for your recognition to her service.

Thanks again for your positive comments.

Kind regards,

Mark Covarrubias Mckay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 42 cities Reviews in 42 cities
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed July 21, 2010

I title this review because while this was a nice week stay with the family, it has both great aspects, some good, some bad and some that are just not acceptable. The last few knock it down to just average.

Check in was fast and efficient. We even got a little cocktail while we waited (non alcoholic which was perfect for the kids). Bellhops were always there and always helpful and saw us to the rooms with no problem. However, it was not until we got pulled to the information desk to get some "information" which was a thinly veiled attempt (the first of several dozen) for a breakfast timeshare presentation. We were further phoned EACH morning thereafter. A side note about this; you are constantly and continuously buffeted by offers to go see the El Cid Marina timeshare property both on and off the property. It's unbelievably annoying. This is one of my "unacceptables" and I blame El Cid itself for it's incredibly ruthless advertising campaign that sees almost every Joe within 10 city blocks hocking various schemes to get you there.

The Room: We knew from previous reviews that they were a bit dated and smallish sized beds so we paid the little extra for the kids to be effectively "adults" and have 2 rooms (thanks TripAdvisor!). We asked for adjoining rooms and got them but I was nervous we wouldn't be together and I continued with the concern until we showed up (more on that later). The room was pretty no frills but decent. Things had a rather musty smell however, given the unbelievable level of humidity I can't see how this could change. The TV worked, shower had great water flow and the balcony had a very nice view of the pool and partially the ocean and it was shaded. Caretaking was excellent each and every day and housekeeping were very pleasant and accomodating. The AC was powerful and a welcome homecoming relief from the incredible July heat. Beds were as previous reviews mentioned rather hard and definitely not what I would expect in this star class of hotel. They need an upgrade in my opinion so much so that if getting a good night sleep is a priority for you this is a dealbreaker for choosing this hotel, folks. The biggest problem with sleep came from the nightly parties in the courtyard and adjacent to us. The hallways in the poolside wing are all opened through all 4 floors and so every noise travels through the rooms. We had to call down to security 3 nights out of the 7 to complain about some sort of party, most of which were occurring by the pool's open air buffet restaurant area late at night. My beef is this; why not have a regular security patrolling the grounds and prevent this? Hey, I love to party too but not out in the open facing nearly 100 rooms waking everyone up. Security should have shut these down and much faster without anyone needing to call the front desk at 3 AM. Unacceptable #2.

The Pool: The pools were AWESOME! Beautiful design that wraps around the various hotel areas like a moat and allows you to travel between most seamlessly! My kids loved the little waterslides and the cliffside water pools that you could lounge in then jump off! The lifeguards were fantastic. I'm an old lifeguard myself and I was pleasantly surprised that they weren't just "token" but actually scanned the pool and caught a lot of dangerous situations, plus did their fair share of first aid for various things, and after a wicked rainstorm worked hard to clean the pool for 3 days. The entertainment poolside was awesome too and although if I hear any more Justin Bieber I'll scream, it was super fun games and enjoyment! Poolside drink service was so-so though, even though we tipped every order. Is 20 pesos not enough? That's what I tipped EACH time we got a simple beer, limonada or a pina colada and still the service always petered out and necessitated a trip to the bar myself for refills which I didn't mind so much. I noticed the locals (who were there en masse for the summer) who were all inclusive rarely tipped at all and got better service. Going to the bars, most were great with the really glaring exception of the swim up bar beside the small slide/Big El Moro Restaurant. In fact, generally these guys didn't serve you and were rude when they did, preferring to focus on the drink orders coming in from the waiters. Once, I was looking for a blue insulated mug my wife lost that had a certain sentimental value. Now, I suck at spanish but I did my best to speak it as much as possible. Knowing I didn't have the lingo to explain about a lost blue mug, I asked a young bartender, "Abla Anglais?" He replied "Abla Espanol??! se encuentra en Mexico, xxxx" ...the "xxx" was something muffled but I think he actually called me something! That was uncalled for, and I regret not following up. I should note that this was totally atypical of most service at the resort which was pleasant and quick. It's funny though how a few little things color an experience....

The Beach: Beautiful, but unfortunately you should know that the summertime is the rainy season and with that, we were told, come the jellyfish and high waves. Great for walking and sunsets, but not so great for swimming. My son and I did go swimming a few times and had fun but unfortunately he did get stung on the shoulder and it numbed his arm down to the finger! All I'm saying is, don't take the warnings about quemadores (spanish for jellyfish) lightly. Also, if you are looking for beach swimming, perhaps now would not be the best time. The biggest knock I have about the beach is the neverending incessant wave upon wave of beach vendors. I realize this is mexico and this is a common thing, but they are allowed by security to stand right by the stairs leading down to the sand so you have to run the gauntlet! Also, at the poolside restaurant, it is very common to be quietly looking out on the ocean and have a peddlar hang his wares over the side of the wall. The last day we were there, my family is catching the last sunset (which was a duesy by the way!) and JUST as the sun is about to disappear a jerk selling silver sticks his box right in my line of sight! GRR! And we were standing RIGHT by the stairs! I think there needs to be a limit to how much a peddlar is allowed to accost hotel guests. I also noticed on several beach walks that they flock the MOST to the El Cid. I believe that to be because security turns a blind eye, or worse gets a cut of the action. Heck, several hair braiders are even allowed to set up shop under the first of only a handful of beach palapas most days that I saw. Most of these vendors are decent people trying to earn a living but there has to be some reasonable limits imposed by security.

Overall, was this a good vacation? Yes as the weather was hot, the beach beautiful, the water was warm, the drinks were cold and in general we enjoyed our trip. However, things could easily be made better with a few key changes. However, I seriously doubt they will ever be made given my experience with Mr. Mark Mckay, the General Manager who is replying to all the comments you see posted on TripAdvisor. Mr. Mckay was contacted by me via e-mail as I was extremely concerned that my family's two rooms would be separated which we absolutely did not want to happen. I called the hotel three times long distance and e-mailed him. As mentioned, we got the rooms we wanted but we never heard from Mr. Mckay and I had to wait until we got there to breath a sigh of relief. Mr. Mckay replies to every one of the TripAdvisor comments, but it is telling to note that when Joe Blow sends him a personal e-mail he cannot spend the 30 seconds to fire off an e-mail saying "got it, it's taken care of" or forward the e-mail to someone who can do me the courtesy of a reply? I consider this unacceptable as well. Because of this, I question whether his replies are truly out of a genuine desire to act on guest suggestion or merely a facade of interest and concern that may be done solely for appearances and marketing as many now use TripAdvisor to choose their hotel. It's up to the individual to discern whether repeated commentary and suggestion is being followed up on by action or whether it's simply done to placate.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, July 26, 2010
Dear BackpackTim

Thank you for taking the time to share your opinion on Trip advisor. My sincere thank you for taking the time to let us know that we've fell short in our endeavor to provide our guests with excellent service.

Your detailed remark it much appreciated, for what I read, I note that we did not satisfy your expectations at all, for that, I sincere apologize.

I am delighted to learn that the efficient of the check in and the shows met your expectations, and that you your kids loved the little waterslides and the Cliffside water pools, as well I am glad to read your perception regarding our lifeguards, we always take care of the security of our guests.

Your comments about the rooms and waiter service were already addressed; we continue to make updates and improvements to the hotel. Concerning security, we have a Security Department for which their goal is to supervise the security overall the hotel (including beach) to avoid situations such as you mention, clearly I see that we need to reinforce that area, rest assured that we are taking actions on it.

You're absolutely right in pointing out that we should have replied to your email. In fact, we always respond to our guests' concerns--that's our standard procedure. Unfortunately, due to an internal mis-communication, this time we failed to do so. Please accept my personal apology, and let me assure you that we're taking the necessary steps to prevent the recurrence of this matter.

Again, thank you for your suggestion on how to improve our customer service. Your comments strengthen our commitment to ensure that our guests, always, receive the highest standard of service they deserve.

I would appreciate if you give me an opportunity to discuss these matters with you personally, let me to prove that I work in correct errors.

Kind regards,

Mark Covarrubias Mckay
General Manager
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Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 21, 2010

I've been to Mazatlan once before but never experienced it the way I did when I was there in June. The hotel did need a little bit of updating but the rooms were kept clean (when we had wanted it cleaned). My girlfriend and I might be a little too picky for our food so I'm not sure if it was just us or not but the food at the specialty restaurants were barely passable. The Italian restaurant stands out to me because my girlfriend had gotten the Cheese Cannelloni and it was literally a large piece of dough, rolled up, with a slice of processed cheese microwaved on top of it. It was very disappointing. The buffet theme nights also had seemed like a good idea where they would have Italian or Barbecue night, but it was the same food over and over again besides one station that featured pasta, or steak. The only food worth mentioning is the Argentinian restaurant located on the other El Cid hotel, and the few pieces of shrimp we had eaten at the beach side buffet and the scrambled/ egg omelette's that we didn't discover until 3 days into our vacation . I would never A La Carte at El Cid. The prices placed beside items on the menu are just ridiculous for a piece of sliced cheese.

However, the staff was nice, the bartender was good, and the grounds were ok, just don't expect good food.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, July 24, 2010
Dear Roarasar

Thank you for the time you took to write your experience with us about El Cid Castilla Beach Hotel. Good and constructive comments are the tools for which we measure our guest´s satisfaction.

It is pleasant to read that you found our staff hospitable and the room clean. I must say that I am disappointed to read that your stay was anything less than a 100% positive experience. I appreciate that you are sharing this comments with us, this is the only way that we can know how we are doing our job. For what I see our food service did not meet your expectations, for that I apology; food is one of the aspects in what we are working continually, for that reason thinking in the needs of our guests, our menus are revised frecuently and the food is supervised personally by our cheffs, clearly I see we still have work to do, our Food and Beverage Director and Cheffs are analyzing your valuable comments to take the appropriate solution and reinforce where is needed, allow me to apology for any inconvenience this caused you.

We would appreciate if you give us a second opportunity to change your first impression.

Kind regards,

Mark Covarrubias Mckay
General Manager
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Las Vegas, Nevada
1 review
4 of 5 stars Reviewed July 17, 2010

I have to said by far one of my favorite hotels in Mazatlan, Mexico.The atmosphere is so friendly and a big part of it is their friendly stuff, specially the girls that work at servicio al cliente. they treat you with courtesy and respect making you feel like a real vacation trip.The ocean view is great and its right on the center of la zona dorada, close to restaurants and bars.The only thing is the timeshare guys they follow you around sometimes asking you to purchase timeshares.,but over all its a great hotel. I can't wait to go back for my vacations.

  • Stayed April 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, July 20, 2010
Dear guille017

Thanks a lot for taking the time to let us know how was your stay with us and for your preference.

We are delighted to note that you have found a friendly atmosphere at this your home, El Cid Castilla Beach Hotel.

As you mentioned, our staff treat our guests with courtesy and respect, they are aware of what the only way to have repetitive clients is by deliverind an excellent service with respect.
We would like to offer our apologies for the service your experienced with the time share crew, your remark will always allow us to make the necessary changes to operate in the correct way.

On behalf of all El Cid Castilla staff, we look forward to host you again as you deserve, please, if you need any assistance to plan your next vacation with us, feel free to contact me.

Kind regards,

Mark Covarrubias
General Manager
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canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 13, 2010

This resort was fine for food, service , drinks and accomadations but everything seemed to be over with quite early in the evening. The entertainment was indoors after the supper buffet so we thought it to closed in, i've been to other all inclusives where the shows are outdoors and liked that much more, also the patio bar closes at 6pm and the only other place for drinks is the lobby bar which is also very closed in, i can go to a closed in bar in January at home anytime. Did not seem to be anything going on at all after the nightly shows ended at 9pm.

  • Stayed January 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, July 15, 2010
Dear PVfirsttimerCanada

Thanks for taking the time to share your comments on www.tripadvisor.com, it is much appreciated.

We are delighted to know that you were happy with the food, drinks, service and accommodations.

We take our guest´s suggestions seriously and know that the only way to know how we are doing our job is by hearing our guest´s comments, they give us the tools to improve where is needed, for that reason allow me to inform you that for satisfaction of our guests we have extended the schedule in the Granada Pool´s bar.

On behalf of all our staff we look forward to welcome you back again.

kind regards,

Mark Covarrubias Mckay
Generak Manager
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Additional Information about El Cid Castilla Beach Hotel

Also Known As:
El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#20 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
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