We were booked into a poolview room, and were upgraded to oceanfront, which we were very pleased with. We could hop over the balcony and we were on the beach, which we did, and were immediately and enthusiastically greeted by Francisco, who promised to give our family great service. He offered to bring the kids a burger and get some drinks, and served them right to our balcony! Doesn't get much better than that. All the servers and staff were very good and very nice. Thank you to Dago at the front desk, Victor for his very good bell service, Netza and el Capitan Tony ant the El Patio (great job accommodating us!) and the numerous others who provided us with their friendly service.
The hotel is nice, quite clean and has very good pools. We did get out to the Aquarium, which we all enjoyed very much, and took the Stone Island tour, which we made the best of, but we mostly enjoyed our time at the resort.
The room was good, housekeeping well done, and had no real issues with anything. It would have been nice to have a fridge in the room, but we were fine without it. The beds, well, let's just say we were glad to get home to our own beds! We slept fine, though.
The food was good, I enjoyed trying new combinations and I especially enjoyed the healthy juice bar every morning. The El Patio is as good as everone says... fire roasted food is very done very well, and some nice wine there as well.
The entertainment varied... the first evening show we saw had entertainment staff running around the dining room taking shoes off of guests, patrons (male) taking off their shirts, and dancing in a long congo line around the restaurant. They scared my children and my husband and I thought it was all very strange. It ended up with all the people dancing up on stage with a huge pile of shirts and shoes for them to pick through... maybe it just wasn't our thing. The Mexican evening was very enjoyable with very talented entertainers, especilally enjoyed the cowboy with his lasso. The dancers were also very good to watch- very professional. We also enjoyed watching a movie in the evening at the Granada pool, nice touch.
We LOVED our time on the beach. A very beautiful beach that was enjoyable for long walks or runs, very friendly people, and it felt safe and fun. We enjoy beach vendors for the convenience of not having to go out to shop. We had alot of fun shopping from the vendors and made friends with many of them. I know the hotel is not affiliated with the vendors, but I understand that if you invite them to come to you through the rope that is acceptable. On this note I would like to express my distaste for a particular situation where I invited Irma (a reflexologist) to give me a treatment while I was in my loungechair. A man from El Cid, (Pablo, I believe) came over and started giving Irma a very hard time. With my traveller's spanish I tried to express it was ME who asked for Irma to come to my chair and that I was sorry. Pablo was not very courteous and I didn't appreciate the way he handled the situation at all.
I was puzzled about the security. It seemed like anyone (wristband or not) could walk up off the beach and use all the facilities. Seriously, one day an enire family came up off the beach, swam all afternoon, didn't buy anything, and left at suppertime! I wasn't comfortable with that, and found it very unusual and different from any other resort we've visited.
All in all, we really enjoyed our stay at El Cid Castilla and would return again. Thank you for a lovely week of fun and sun!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We feel gratified when we receive words of encouragement that allows us to reflect even more of how better to personally service our guests. Personal professionalism is a El Cid norm and we are delightedthat we were able to be more than accommodating.
May we sincerely apologize for your experience with security; it will be taken in to account for improvements.
El Cid Resorts considers many forms of “service”, whether it may be maintaining room condition to personal and instinctive service from our staff. We believe “service” is not carried out of obligation, but from the very essence of empathy and kind thought. We thank you for allowing us to contribute to your Mazatlan experience.
We look forward to your arrival and serving you and your family for a most memorable trip. Prior to arrival or during your stay with us, should you have any concerns or questions, please do not hesitate to contact us at your convenience.
Mark Covarrubias McKay
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.