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“Sweeeeeeeeeeeeeet !!!” 5 of 5 stars
Review of El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #19 of 76 Hotels in Mazatlan
Portland, Oregon
1 review
3 helpful votes 3 helpful votes
“Sweeeeeeeeeeeeeet !!!”
5 of 5 stars Reviewed December 29, 2009

Our 2 families (4 adults, 4 kids ages 10-18) just returned from a magical, memorable week-long Christmas time stay at El Cid Castilla Beach on the All-Inclusive plan (booked through USAirways Vacations). El Cid's stellar staff, the quality and variety of guest dining and activities, and the relaxing beauty of the surroundings elevate this vacation experience to exceptional levels all around. Ideal for families and active types, yet plenty of peaceful, private, even romantic spaces and dining for couples and those just wanting to lounge around.

SERVICE
I cannot say enough here! Efficient, courteous professionalism is what you expect at a resort, and El Cid uniformly delivers. But in many instances the service went way beyond this, without ever being overbearing. A genuinely friendly atmosphere pervades the entire property, consolidating in every personal interaction with the staff. Please understand the caliber of service and hospitality you are receiving, and appropriately recognize it just as you would in your own country, with gratuity. I want to name the individuals whose combination of skill and warmth we will remember most. Because of them, this vacation truly stands out as one of our best ever. Charming MARIO in the Pergola and Alhambra brightened our breakfasts and lunches with detailed attention, humor, patience, and valuable information. The Lobby Bar kept us coming back, thanks to bartender CARLOS and cocktail waitress LUTICIA. At Alcazar, the brilliant PEDRO transported our entire group to dining nirvana with his impeccable, world-class service and endearing congeniality. MARTIN at the Pool Bar made us all feel at home. And we will never forget the warm courtesy of JORGE at El Patio, whose astonishing skill at Mexican coffee preparation is the Cirque de Soleil of tableside presentation. In the Spa’s lovely Ladies locker room and fantastic steam room, CRUCITA tends to every need and comfort while keeping the whole area spotlessly clean. KARLA in guest services also gave us special attention, thank you KARLA. Even the security people—ISMAEL, CARLOS—were hospitable and kind.

PROPERTY
Before you arrive, familiarize yourself with the overall property and reservation-only restaurants (do NOT miss these!!!). Beachfront El Cid Castilla Beach is adjacent to beachfront El Moro, with shared pool areas. Alcazar (Italian) and Cascada (Mexican) are here, as well as Pergola (dinner buffet and show). A skywalk connects these to Granada (home of El Patio (Argentinian), the spa, nice little gym with cardio and weights, golfing, tennis and a lap pool. All of this is short walking distances. The nicely landscaped and maintained grounds are relentlessly yet discreetly cleaned, as are the pools, breezeways, rooms, restaurants, bars, and ... well, everything. Strolling around the grounds is a pleasure. Buffet dining breakfast and dinner (with show) are indoors at Pergola, in the tower’s lower level. Buffet lunch is oceanfront at Alhambra, a covered patio one level above the beach itself.

ROOM
Our rooms were kindly upgraded from pool view to 2 neighboring 8th Floor Castilla Tower rooms. Very spacious rooms with huge balconies. Nicely appointed, functional shelving and closet and storage, blackout curtains. Very clean—thank you GENOVEVA! Views of the pool, beach, ocean two islands, sunsets. A/C works great or open the window and door to balcony. Beds are firm, quality mattresses, nice sheets and thick covers. Toppers available in limited supplies.

FOOD & DRINK
Pleasant buffet breakfast has a wide variety of hot and cold items: fresh local fruits (ah, the papaya) and freshly-made juices from these, yogurts, fresh pastries, tortillas, pancakes, meats, local specialties, and made-to-order omelet stations. Buffet lunch also offers a wide selection, with daily fish, meat or shrimp specials, delicious salads, and lovely shaded oceanfront ambiance looking out at the islands and beach. Pool bar serves killer margaritas on the rocks, frozen pina coladas (virgin if you wish)--whatever you care to imbibe. Guacamole, burgers, fries etc. at the snack bar by swim-up bar. Pergola dinner buffet is ok (you can just come for the show only). Definitely do the reservation-only restaurant experience! We tried Cascada, where we enjoyed surf and turf (lobster and steak), a quesadilla bar, and a serve-yourself tequila bar. Alcazar, with its beautiful decor and amazing PEDRO (honorable mention to ANDRES), was a hit three times over. The food at Alcazar, and at El Patio where JORGE works his magic, is for the most part delicious and beautifully presented. The few disappointments were mild and easily overlooked thanks to PEDRO and JORGE. Our favorites: the Argentinian wines at both restaurants, El Patio’s beef empanadas, shrimp brochetta, desserts, Jorge’s exquisite Mexican coffee (just as lovely to taste as behold), and Alcazar’s carpacchio, filet mignon, shrimp balsamic, and desserts. And the chinchon! And the ravioli! And PEDRO! And JORGE!

ENTERTAINMENT & SIGHT-SEEING
We saw three of the nightly shows, all were very well done. Superb professional dancers and themed choreography, as well as costumes, lighting and sound. Senor Frogs (street level in Castilla) is a super-touristy fun music video-type disco (sometimes live music). Colorful Valentino’s at the head of the Malecon has several discos/bars, some closed early in the week so plan ahead. Night time rides in pulmonias (or little red trucks to seat more than 4) are a blast! Old Town (plazas, Cathedral, Angela Peralta Theatre, shops, restaurants) should not be missed, especially at night. The lighthouse delivers spectacular 360 degree views of all of Mazatlan. We missed the art museum… maybe next time!

POOL, BEACH, SPORTS
Castilla pool is a huge heated pool with swim-up bar and lots of lounge chairs. Sometimes quiet, sometimes party atmosphere, depending on Activities schedule and time of day. El Moro pool (not heated) features a fast twisty slide and waterfalls off high rocks you can also jump from—great fun. Beach (yes, vendors galore, some good deals though! Or just say “No, gracias”) is nice, with chairs, palapas, numerous water sport options, and surf was good for boogie boarding (included) at this time of year, very gentle incline, mellow waves. Summer might be a different story (bigger surf, quemadores)! Kayaking (included on the AI plan) was great! We also did the driving range, $7 (balls and clubs). Look for those giant iguanas near the bushes! The Lobby bar offers two pool tables you can sign up to use for free, and comfortable seating for any size group to gather for conversation and games.

This great vacation will resonate in us forever! I hope my review conveys the Mexican amity and spirit that so greatly enhanced my family’s experience in Mazatlan. May that same good will return to you all, MARIO, PEDRO, JORGE, CARLOS, LUTICIA, MARTIN, CRUCITA, GENOVEVA, KARLA, and the entire El Cid staff.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 4, 2010
Dear TigerPrints

El Cid Castilla Beach Hotel gives our young and adults guest a truly wonderful vacation, filled with a lot of fun entertainment and delicious food.Our staff is well train to receive locals and foreigners guests, always with a truly warm welcome that characterize El Cid Resorts.

Now that you have experienced El Cid Castilla we hope to get the opportunity to welcoming you back in the future.

Warm regards,

Mark Covarrubias McKay
General Manager
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1,390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Denver
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2009

I was only here for 3 days, 2 nights I met guests that were staying there for a week or more and had been there before so clearly this is a place that people love to come back to. I was looking for a spot on the beach for a few days that was inexpensive but all inclusive. Everything was comfortable, clean and well maintained. If you are looking for an upscale hotel this is not the place for you, but if you want an place to stay, good people, and great service then this is wonderful. I had several people on staff from bellboy to bartender ask how long I was staying and when I would be back.
I ate at their Italian restaurant and the Sushi restaurant which is in the attached spa/fitness area. Sushi? Don't bother. I figured being right on the ocean the sushi would be good or at least decent. Being fully Mexican staffed...the sushi was not very good. The Italian food was very good with limited but acceptable wine (it's Mexico and if it ain't Tequila then you're outside their expertise on alcohol selection). Food on the buffets for dinner, breakfast and lunch was actually a bit above average. So my grade on the food is 6 out of 10.
For a clean and friendly place to stay without paying a lot this is a great place.

  • Stayed December 2009, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, December 31, 2009
Dear kevinwenning

Thank you for choosing El Cid Castilla during your trip to Mazatlan. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodation. As you may know, so few people take the time to write reviews, when they are satisfied with a product.

In general, customer’s reviews are shared internally with competent departments, but comments that require any kind of adjustments (Sushi Bar and alcohol selection) is forwarded to our main direction for evaluation.

Thank you again for your comments. We hope that you will give us another chance to serve you.

Best wishes for next year,

Mark Covarrubias McKay
General Manager
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Regina, Saskatchewan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2009

My sister and I stayed at the El Cid Castilla from Dec. 14th-21st and we had the best time of our lives! Neither one of us had ever been to Mazatlan before but were willing to see what it was all about and it was totally worth it! The service was by far the best we have ever received, way beyond our expectations! The food was so delicious, we could have had steak and lobster every night!!! Both pools were unreal! The beach was awesome, a perfect view, literally! The rooms were good, a great view, the beds were a little stiff but that's how they are at most resorts! The maids never touched any of our stuff, although we made sure to tip them $2 US each day and we did lock up our valuables in the in-room safe. It was also my sister's birthday while we were there and I didn't mention it to customer service until the morning of but they said no problem and that they would do something nice... So they had the room done up with balloons everywhere, the wrote Happy Birthday on her bed with flower petals, they brought a bouquet of flowers, tiger lilies to be exact and they also made a cake for her! Now that is service!!! I honestly could go on and on and on. I recommend the El Cid without any hesitation and Mazatlan is such a beautiful city, the people are soo sweet and there is soo much to see and do! The Machado Square is a must see at night....just unreal! Enjoy:D

  • Stayed December 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, December 28, 2009
Thank you amberunique for taking the time to review El Cid Castilla. Mazatlan during the holidays is truly magical and we are so happy that we were a part of making this “the best vacation” of your life.

We will be sure to let our team members know of your wonderful experience and we thank you for taking the time to post your comments.

Enjoy the holidays and thank you for staying with us.

Mark Covarrubias McKay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Kansas
1 review
5 of 5 stars Reviewed December 23, 2009

We first vacationed at the El Cid about 10 years ago and truly enjoyed both the hotel and Mazatlan in general. Our return trip fully met our expectations - a simple but clean and spacious room, a wonderful staff, great food and a facility perfect for our needs. We were especially impressed with the considerate and informative contacts we received regarding the H1N1 alert, the extra care one particular associate took to tell us about the local attractions (thank you, Heidi), and the friendliness of the other vacation-goers staying at the resort. One additional outstanding detail: we forgot a picture taken at a local restaurant - the hotel shipped it to us.
This was a great vacation overall and we would definitely return again.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, December 24, 2009
Dear sullyschofield

Thank you for writing this overall very positive review of our hotel. We appreciate your comments on the size and the equipment of the room as well as on your meal experience in our restaurants.

We are happy that you always feel welcome and take pleasure in our services - we are always trying our best to make our guests feel at home. Thank you for your loyalty to our hotel.

As feedback from our guests is of great concern to me and helpful for Tripadvisor visitors, please do not hesitate to share some more experiences regarding your stay with us. It would be a pleasure to have you as our guest again in the near future.

Merry Xmas & Happy 2010!

Mark Covarrubias McKay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2009

We went on this vacation with my parents. This was our first winter vacation, which we booked through Expedia. My parents, booked the identical vacation through CAA Travel, and this is their fourth winter vacation. We bought our trip $160 cheaper per person booking through Expedia as opposed to them through a travel agent. We were on the same direct flight to Mazatlan in the same hotel.

We stayed four doors down from Mom & Dad. We requested, one month prior to our arrival, that our rooms be in close proximity to each other, and they arranged that. However, we both requested king sized beds, and both rooms had two doubles. We could have upgraded to a room with a king sized bed, however we enjoyed the close proximity of our rooms better so we kept the rooms assigned.

We had to arranged the shuttle to/from the airport/hotel on our own, which cost us $60 total extra over and above the cost of the trip. Mom & Dad had their shuttle included in the price of their package. Both ways worked fine...we arrived and departed at just about the same times, but we had to pay extra.

Booking through Expedia gave us VIP service at the hotel. We had a different area to check into the hotel and had a separate set of computers we could use to access internet or email anytime the VIP room was open (7 days a week, open early in the monring until around 8pm.) They also booked our a la cartes in this room when we decided times and locations we wanted to have dinner. I booked the a la cartes for all 4 of us each day here, and If Mom & Dad had to book their own, I think they would just have to go to the general information desk...although they never did do it on their own.

El Cid had four a la carte dinner restaurants. We tried each of them and although some of the portions were a little on the small side, the food was really good and we just ordered another item from the menu. Our favourite a la carte was the Japenese.

Service at the restaurants, including the buffets, was amazing. They really spoiled us and there was always someone there. Our last evening at the Italian a la carte, the service was very slow, however four nights earlier at the same restaurant, with a different server, it was fantastic.

Warning...El Cid sells timeshares and they had their share of people there that tried to convince you to go check them out. Dad told them the first day not to be pushy and they honored that request. They asked us for the first two days, and when we never went, they left us alone too while on the resort. However, on the street there are a whole other group of time share people that want to talk and lure you over...

We will go back to Mazatlan and El Cid...it was a great experience!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, December 22, 2009
Dear Saskatoon

Thank you so much for taking the time to write this lovely review, we are delighted that you all had such an excellent stay. We are glad that El Cid Castilla with its location and multiple dining opportunities proved ideal for your family vacation in Mazatlan. We're glad that you experienced a great extent of our hospitality. Your kind compliments do us extend a wonderful encouragement. As a General Manager it is so great to hear that my team are doing the best they can to accommodate and meet our guests needs. It’s really proves all our hard work is paying off. I am a strong believer in giving praise when praise is due and please be sure I will pass your feedback on to my team with great pleasure.

When you are next in Mazatlan we look forward to welcoming you back whether for business, pleasure or both.

With my best regards,

Mark Covarrubias McKay
General Manager
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Vancouver, Canada
1 review
5 of 5 stars Reviewed December 9, 2009

I've been visiting Mazatlan for the month of January the past 5 years, and can't wait to get back there in a few weeks. I have stopped in the El Cid for drinks & meals on several occasions and found it quite good. I have never stayed there, as with every major hotel, the price for a month is just too much for a single traveller.
The main reason i am writing this is to say thank you to the General Manager of the El Cid for responding to a letter. It proves to me that some (probably few) of the hotels do care what we travellers think & say. Kudos to the El Cid for at least listening.

  • Stayed January 2009, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, December 15, 2009
Dear bcingyou1

Please, allow me to thank you instead!
I call Customer Service an "Attitude of Gratitude”. Our first rule is to LISTEN. Truly listen to what the customer is saying. Ask questions. Our second rule is not to see a problem or suggestion as a matter of right or wrong. We encourage our customers to contact us with any problem they might experience or any suggestions they might have. We would rather have our customers call us than the competition. We would much rather have them call us than complain to their neighbor.

We encourage everyone in your staff to overhear, be nosy, ask questions and feed back information from our guests, to have fun with our customers. It builds relationships. Relationships are business.

Thank you so much for your recognition and for your next visit we hope to have as guest!

Regards,

Mark Covarrubias McKay
General Manager
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Winnip
1 review
4 of 5 stars Reviewed December 8, 2009

Thank you staff of El Cid Castilla, also many thanks to Adrian who made sure I always had a mango margaritta and guacamole pool side. All the staff are excellent and made my stay very enjoyable. Definatly am recommending your property. I am a travel agent and feel that El Cid properties in Mazatlan are great for just about anyone. I was so pleased with the serivce here I have booked again for February 2010! The rooms and property were always clean, the service from the waiters in both dining room and pools and bars was just fantastic. Service at the spa was great, thanks for wonderful massage! Thanks again!

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review, December 10, 2009
Dear MZT2009

I am delighted to read how much you enjoyed your recent stay with us at El Cid Castilla Beach Hotel and delighted that you will be coming back to stay with us in February.

Thank you for your warm acknowledgements of our team and for complimenting our team of colleagues for their friendliness. It is certainly with pleasure that we ensure you hold such fond memories of your stay.

Along with my team, I look forward welcoming you back in 2 months!

Happy Holidays

Mark Covarrubias McKay
General Manager
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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Mazatlan
#8 Spa Hotel in Mazatlan
#11 Romantic Hotel in Mazatlan
#14 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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