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“Great value, location and improved service!” 4 of 5 stars
Review of El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #18 of 76 Hotels in Mazatlan
Edmonton, Canada
2 reviews
“Great value, location and improved service!”
4 of 5 stars Reviewed 3 days ago NEW via mobile

A group of 8 just returned from a one week golfing trip to Mazatlan with a repeat stay (#5) at the El Cid Castilla Beach resort. Location is really why we stay here but this trip was the best so far due to the upgraded service and personal attention the GM Mr. Salvador Sanchez. He made a point to ensure our stay went well including meals at the nearby La Koncha restaurant at the El Moro. The menus and food/service at the A la carte restaurants have also been improved. Definitely worthy of a return visit for our group of golfers. We also enjoyed a fabulous day of deep sea fishing rewarded by catch of mahi mahi, striped marlin and sail fish. Fabulous

Stayed November 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,408 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Terrebonne, Oregon
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The staff was wonderful. Jesus and Frank from the Activity department were so nice, they went out if their way to accommodate "Andy from Oregon". The waiters were so pleasant and were always so polite and wanted to make our experience wonderful. The shows were good and Cezar even knew about the Oregon Ducks. The man in the tour department gave us a good deal and gave us great advise on how to get a great deal. Over all one of the best experiences. My only complaint is the staff works too hard.

Room Tip: We had room 1411 and the view of the ocean and pool were wonderful
See more room tips
  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, yesterday
Dear bspread,

Thank you for all of the positive comments. At El Cid Castilla, we are very proud of our staff! Our experienced team will always try doing extra to make our guests feel welcome and comfortable. It might be something like an early check-in, a warm smile, the way we really listen to our guests and try to meet all their needs. Because we know, a satisfied customer will come back.
That is why your feedback is an important learning tool for us.

It will be our pleasure to serve you again!

Salvatore Sanchez
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 5 days ago NEW

El Cid Castilla is a beautiful resort. My daughter & I had a lovely week. We enjoyed having entertainment in the dining room while we ate supper. The servers were very friendly & welcomed us every evening. We especially enjoyed the server we made sure to get every evening - Alejandro Ranger. We had excellent service as well as fun from him as well as Diego.

If I were to say anything negative about our week it would be that we didn't enjoy being bothered by time share people & peddlers all week.

Stayed November 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, 4 days ago
Dear Barb D,

We want to thank you for your give us the opportunity to host you in your recent visit to Mazatlan.

I appreciated you recognition to our staff in especial to Alejandro Ranger and Diego, I will share your nice words with them to let him know the results of a job well done.
Concerning with the sales department and peddlers on the beach I will take the steps to prevent this bothering our customers.

We hope to see you soon in a not to distant future.

Sincerely,

Salvatore Sanchez
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
75 reviews 75 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 5 days/4 nights here for a conference. 1st room, 0101 was dark, damp, had no view, & everyone on their way to the El Moro pool could see right into my patio & room. Got moved to beachfront 3101. GREAT VIEW, but the sound of the waves crashing was deafening. I didn't sleep well at all. There was a gap of about 1" under the door, so the humidity was unreal. All my clothes got wet - even in the closet! As for the meals, service, and entertainment, it was all great. The staff were super friendly. Unfortunately, while I was swimming in the El Moro pool, my prescription sunglasses got stolen from my sun chair. The activities guy made several announcements, and I filed a notice in the guest services, but no luck. I just hope the person who took them needs their vision corrected...

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, 6 days ago
Dear UAEprof,

First of all, thank you so much for your review regarding your recent stay with us. I am very proud to read that you experienced at El Cid Castilla Beach Hotel during your vacation in Mazatlan. We appreciated your comments about our staff, service and meals.

Furthermore, I’m sorry to hear that the rooms are not on your expectations and the inconvenient with your prescription sunglasses, we are constantly looking for ways to improve our service upon our guest experience and welcome any suggestion.

Thanks’ once again for your sincere appreciation and we really look forward to welcoming you back in our hotel anytime soon!

Warm Regards,

Salvatore Sanchez
General Manager
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The Villages, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

First time to El Cid in Mazatlan.Fantastic hotel.All the staff were friendly and heipful.Fantastic view from 18th floor of Castilla.The all inclusive food and drinks were not great but was ok.When we arrived there were lots of kids at El Morrow and Castilla pools.We ended up going to the Marina most of the tjme which is quiet and more adults.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, 1 week ago
Dear Chuck352,

Thank you for your feedback, we were happy to hear that you enjoyed your stay with us on your first time at El Cid Castilla.

It is great that you found our view was fantastic and our staff was helpful and able to assist with your needs.

An apologies if not was quite as your prefer but for the dates of your stay was a convention of soccer for kids and yes this can be loud.

We look forward o welcoming you back in the near future!

Best regards,

Salvatore Sanchez
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuernavaca, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went to a convention of ANUPI (asociacion nacional universitaria de profesores de inglés) -COPEI
(colegio de profesionales en la enseñaza del inglés). The hotel's meeting rooms were clean and well-equipped. My only disappointment was that the air-conditioner in the meeting rooms was on to high. The staff was superb and very accommodating. The lobby bar manager, Leticia, was especially pleasant and competent! The maid service was magnificent. The buffets were delicious with a wide variety of dishes. The Mexican show in La Pergola was a delight. I fully recommend this place for a convention!

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, 1 week ago
Dear Deborah R,

Thank you so much for share your recent review and for your sincerely recommendation.
I’m so happy to read that you spend a great time and comfortable meeting rooms and the most important the service provided for our staff, I’m so happy to know that they do an excellent job especially Leticia at lobby bar.

We look forward to having you again, whether for vacation, business, or recreation.

Sincerely

Salvatore Sanchez
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chestermere, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been going to Mazatlan. every year for the past several years. Always staying at El Cid. We have made great friends in the resort and on the beach, food is always good and we look forward to the shows every night. Can’t wait to go this year again!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, 2 weeks ago
Dear Nascarfanwilltravel,

Thank you for taking the time to review your stay with us. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. We look forward to seeing you again.

Sincerely,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Mazatlan
#8 Spa Hotel in Mazatlan
#11 Romantic Hotel in Mazatlan
#14 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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