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“Nice hotel!” 4 of 5 stars
Review of El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico   |  
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Ranked #15 of 76 Hotels in Mazatlan
oakdale
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Nice hotel!”
4 of 5 stars Reviewed May 3, 2014 via mobile

as pleased with the central location of The hotel. After looking at some out in emerald bay I'm very pleased we chose el cid, which is more centrally located. Be sure to get a room facing the ocean. The food in the Mexican restaurant was pretty good. The Argentinian was decent. Sushi really wasn't bad. The pool side snack bar was good. The buffet was pretty iffy but if you're going to Mexico for the good....well....don't. Be sure to make dinner reservations early each day or you'll be stuck in The buffet. The hotel had dome construction while we were there near the pool/ beach area. Really wasnt that big of a deal. It's important to note that not all el cid hotels are equal. The moro liked ok but the granada one was pretty dumpy from what we saw. No view, small pool, etc. castila beach was the best of The el cid. I'd go back!

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, May 5, 2014
Dear, angiel826

Your recommendation are really appreciated we valued all your nice comments about our convenient location, nice beach and our services, your review will be of great help for the TripAdvisor readers to take a choice of which is the best option when they travel to Mazatlan.

It is so pleasant to read that the most to know what more you enjoyed our hotel was food and our variety of restaurants one more than others, be assured that we are making improvements in order to overcome any issues. As well we work with our hotel, we know that we are in a competitive market and always are working in improvements.

We deeply appreciate your positive review and comments and hope to have the chance to welcome you back for many years to come!

Kind regards,

Salvatore Sanchez
General Manager
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1,422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2014

Service, food and atmosphere are all superb, very Mexican though so if that's not your thing (we love it) be warned. Didn't have a single bad server but poolside waiters Jaime, Roberto and Enrique, plus Adnan at lunch and Raul at the buffet were phenomenal - considerate, attentive and treated the kids like gold. Jesus at the Sushi club was a real treat as well, and Francisco Renteria is like an old friend. All the bar staff at the south pool are awesome. Smiles, tips and a little bit of Spanish always go a long way here - its our 7th year coming to Castilla and we'll be back again. Only disappointment is the disappearance of the beach volleyball court, was always a good time.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, April 30, 2014
Dear, Trevor S

It’s very pleased to know that you enjoyed all that we and the area have to offer. ..we have worked hard to appreciate our guests and visiting El Cid Castilla should be like returning home.

I am glad to note that our friendly staff exceeded your expectations; it is rewarding to note that our focus on consistency and efficient service is welcome and we will review our approach in delivery and make the necessary adjustments to add more warmth.
You can expect the best in personalized service from the management, which takes great pains to make your vacation the best time of your life. I will make sure that the Food and beverage team hears your accolades! S

Again, thank you very much for your kind words and your loyalty. We appreciate it and the pleasure is all ours. We look forward to seeing you again!

Warm Regards,

Salvatore Sanchez
General Manager
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Spokane, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 23, 2014

The hotel was vey clean and the staff at the main entrance were very attentive when we arrived, but then it went down hill from there. We checked into our room and soon discovered the beds were very hard (like sleeping on the floor) and the pillows were just as bad. We called the front desk on the next morning and asked if they could do something about the beds. Two days later they added a mattress pad. We went in search of the restaurant only to be told that it closed at 6 and we would have to go to the main buffet to eat or make reservations at the other restaurant. For being all inclusive it was very limiting. Our door lock would not work so we were locked out of room several times before they decided it needed to be replaced. I loved the beaches and the sun, but I would not go back to this resort. Poor customer service and limitations on when you can eat and where.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, April 24, 2014
Dear, SherryC24

Thank you for taking the time in giving us a brief description on your aspect of our Resort. It´s great to hear that you found very clean hotel and the staff entrance was courteous, as well our good beaches and nice sun.

I am discontent that you did not have a quick response to your problems for part of our front desk when you had the problem with hard mattresses, likewise when you trying to use one of our restaurants and not have the proper information to use our all inclusive package. Your comment into consideration and for sure we going to do about this, I appreciate you bringing it to my attention.

I hope you keep coming back to give us a chance to change your first impression.
Good wishes,

Salvatore Sanchez
General Manager
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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 19, 2014

The hotel was surprisingly good. If you want an authentic Mexican experience, go to Mazatlan. The people are good the food was good, the drug cartels were hospitable (kidding) the whole trip was incredible!
Would definitely go back!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, April 21, 2014
Dear, MikeParsons77

We want to thank you for your trust and let us part of your recent trip to Mazatlan; we feel honored such in among options you choosing El Cid Castilla.

I’m glad to read that you experienced was on your expectations and you will back soon to Mazatlan! We sincerely hope to be the hotel of your choice.

My best,
Salvatore Sanchez
General Manager.
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Granville, Ohio
1 review
5 of 5 stars Reviewed April 16, 2014

Our stay at El CID was incredible. The staff was great. We were especially impressed with service by Rosalie our room attendant, La Concha waiters at breakfast and lunch Jesus and his partner Armando along with captain Guilermo, dinner waiters Josue Romero and Jonathan Lerma and Sergio Roho at the Club Grill. The waiters have a good understanding of English and provide excellent service. Also hats off to security guard Julio Cesar Hernandez Contreras for helping through the Spanish to get minutes on our phone. We love El CID Mazatlan and will be back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, April 19, 2014
Dear, Carol J

Thank you so much for your more than positive review! We strive to make every guests stay as comfortable as possible and I'm excited that we were able to exceed your expectations in this area.

I really want to thank you for your special thanks to Guillermo, Armando, Josue Romero, Jonathan Lerma, Sergio, Roho, Julio Cesar Hernandez and Jesus. We are proud of the positive team service, and certainly proud in the overall El Cid experience. Our staff strives to be the best and to make you feel right at home with genuine hospitality.

As we wait for your quick return, we hope you contact us should you feel we can make it a better stay for you…and please, return as soon as you can!

Best Regards,

Salvatore Sanchez
General Manager
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Drayton Valley, Canada
1 review
5 of 5 stars Reviewed April 15, 2014

The staff here were absolutely incredible! Everyone was always happy to see us, and pretty much catered to our every need. By about the third day that we were there, one of the ladies greeting us at the door at La Pergola had pretty much memorized where we liked to sit, what our names were and if we went down in pairs instead of our regular group of 6, she knew automatically how many there were of us and was always quick to say "You're friends are right over here!" and would guide us there! I wish I had grabbed her name, because she was just great. The food was phenomenal, at the buffet and at all the restaurants across the resort. The food and drink bars located at the pools were also great, but we often ended up just getting out of the pool to get our drinks because nobody would come to us at the swim-up parts. Speaking of the pools, the girls that I was with and myself, give a huge shoutout to Hans and Frank who were always kind and inclusive and made sure that we always had something to do. They made the trip really fun, and were very personable. We looked forward to seeing them everyday and the activities that they carried out were always fun and got everyone involved. They even found us at the restaurant and would talk to us and ask us how our day was and such. A+ to them. Our room was amazing, facing the ocean! And them cleaning staff always made sure we had enough towels and facecloths, everyday we would come back up and everything was cleaned up nicely. Overall, our trip was one of the best that I have been on and I look forward to coming back soon!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, April 19, 2014
Dear Courtney,

First of all I will like to say thanks, for choosing us like the best choice for your destination on your group trip to Mazatlan; I just can't explain you how wonderful is to hear that we met all your expectations and that you will come back in not a far future.

I'm very happy to know that our waiters, maid staff and activities staff were always very kind and helpful in all your needs. And that they made that your vacation were more enjoyable and fun.
I will let them know your good comments about them; I know they'll be more than happy to hear about you.

I hope you don't doubt in come back with your group in your next trip and let us be part of your vacations.

Kind Regards,

Salvatore Sanchez
General Manager.
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Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2014

My wife and I booked the last week of March 2014 at El Cid Castilla Beach Hotel in Mazatlan (all inclusive). We have been elsewhere in Mexico and this was our first time in Mazatlán. We booked a month ahead and paid a little extra for an ocean view room. I have to say that my wife was little skeptical about Mazatlán since just a month ago the world's most wanted drug lord was nabbed in in a condominium in the city. Well this trip turned out to be the best vacation we ever had in Mexico. The city and the resort by far exceeded our expectations. Except for the timeshare people in the lobby who were kind of annoying the first day, there is absolutely nothing negative we could say about this hotel. The staff was extremely nice, friendly and very helpful. They always greet you with a smile and they were always ready to help. Although the hotel is little bit old, we got a large clean room on the 8th floor. The ocean view was amazing, we always left the balcony door open and could sleep and wake up to the sound of the ocean waves. The beach was very nice, we spent most of our days laying in the sun and taking long walks. There were a lot of vendors and it was little bit annoying to say no hundred times a day especially if you were trying to read a book or simply relax on the beach. But we must say that they were not rude and they were all very nice, some of them even smiled and thanked us after we said no. The service at the pool-side bar was great. If you tip well (and we do tip a lot), the waiters are always happy to see you, they even remember your drinks and check on you regularly to make sure that you are well hydrated. The food at the buffet was average to good depending on the day of the week. Our waiter Ceasar (whom we gratefully thank) was extremely nice and rush always to greet us at the door of the ‘Pergola’ restaurant. He always served us with a big smile and made sure we had anything we needed.
The restaurant service was excellent, among the three restaurants we found that the food at the Italian and especially the Argentine restaurant (EL Patio) was the best. At the EL Patio restaurant, our waiter Julian was extremely nice and had a good sense of humor. The wine was exceptionally good and the waiters made you always feel good and welcome. After the dinner they would tell to take you time and enjoyed as much wine as you want which we gratefully did on few occasions.
We will definitely come back to this hotel but next time we will not do all inclusive as we found out that they were many good restaurants around also the town of mazatlan is simply fabulous!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review, April 19, 2014
Dear Elkhalidy,

I will like to say that I am very happy to hear that for you and your wife, we are now your Best Vacation ever in Mexico. I have no words to thank for your awesome review about us and our service.

Our staff is always smiling and giving their best service and help to our guest because they are the most important for us. And knowing that we met all your expectations help us to continue giving our best and improve each by day for you.
We will wait to see you back soon, in not a far future. I know we will give you our best service again and be part of one more awesome vacation in Mexico.

Best Regards,

Salvatore Sanchez
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#11 Romantic Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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