We stayed at this hotel in Dec 2012. When we were at the beach the maid came in to clean our room. Money and a Ring (silver and gem stone) were stolen. We called security and they ran a check on who had accessed our room though the electronic key tag log. Then they said they would handle it. The next day I went to the security office to ask for a follow-up and was told nothing would be done, they had asked the maid about it and she denied it and that was that. I said um no that most certainly is not the end of it. I made them change our room and ensure that particular maid would not be accessing our room again.
They sell time shares at this hotel. We were not interested in the timeshares. I told them that upon arrival.... after traveling all day all I wanted was a shower and some decent food. The next morning the staff was watching for us to come out of our room and go to the restaraunt for breakfast. They intercepted us in the lobby and let it slip that they had been watching for us to set up a time to discuss the timeshares....even though I had already said NO. They basically stalk and harrass their patrons into going to their stupid timeshare presentation and will not take no for an answer!
The hotel also messed up our transportation back to the airport by confusing which hotel we were to be picked up at. They told us the bus would be at the Granada Hotel, then they sent it to the Castilla hotel. By the time we got it sorted out....we had to take a cab back to the airport even though we had paid for the transport to and from the hotel when we purchased our vacation package.
It was beautiful, I Love Mazatlan..... but the staff at this particular hotel is useless. This year we decided to go to Cuba instead.....
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan