This was our first trip to Mazatlan and although I started off very loyal to the Caribbean side, I enjoyed our trip immensely. We booked a two bedroom suite and were treated like VIPs all the way. Travelling in the off season, the resort was mostly ours. Staff were attentive and friendly - A big thanks to Ricardo, Julio, Cristofer, and the rest of the wait staff in El Pergola. We truly felt like we were being welcomed home.
This is an older resort and could do with some updating but any request we made was quickly attended to. My biggest complaints would have to be the food and the kids club. While the food was fine...it was nothing spectacular and even through the resorts was less than half full, we were frequently told there was no space at the reservation only restaurants only to walk by later and see just one or two couples in the restaurant. Selections at the buffet were the same with a few new items depending on the evening theme. The food was hot though and fresh (which was good.) Even my picky eater was able to find something everyday (the same thing, everyday.) We ate off site two times and those were the best meals we had. Having been to other El-Cid resorts we were disappointed by the kids club here which was little more than an tiny empty store front with a TV and table. My kids looked forward to a few of the listed activities but they were cancelled the day of. My oldest attended a few times but all they seemed to do was watch movies over and over. Navigation around the resort is hard too as there is no maps so....it's a good thing it's not huge.
Our room was fabulous (larger than our house) and had a hot tub on the balcony. Views to die for. Bed was very comfortable and cleaning staff did a great job. Would not hesitate to book again.
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan