We stayed at this hotel during Christmas last year Dec 28 - Jan 11/12. Like everyone else, I did my research on Trip Advisor as well as the forums etc. It was the first time we ever went to the Pacific side of Mexico and was my sixth hot vacation. We like to try new things and we thought this was an interesting city. Taking a holiday at Christmas is a bit more expensive but this is the only time I can get off for the next couple of years due to my job.
First of all, I think Mazatlan is one of the most beautiful cities we have ever seen. We loved the location of the El Cid and travelled a lot by the pulmoni golf carts. Extremely inexpensive and we went as much as possible off the resort. If you go across the street and keep to the right you will come across an outdoor restaurant called Gus Gus. Fabulous entertainment and food. Highly recommend.
We liked pretty much everything about this hotel. It really is a beautiful hotel. Some evenings were cool, but it didn't stop us from going to the lounge in the evening. I really enjoyed the fact that the entertainment was inside and in the form of a dinner theatre. I thought the talent was great. New Year's Eve was packed, but it was nice to experience my first New Year's away from home. I thought the countdown and the "grape" tradition at midnight was fun. There were lots of restaurants to try and we had no problems with the food. We didn't have any bad experience. On the El Cid Moro side there is a gem of a restaurant that serves the absolute best steak sandwich. We ate there for lunch 3 times. It wasn't busy as in was inside as most people ate outdoors at the restaurant by the beach.
Rooms are good and the view was wonderful as we faced the ocean. It was noisy in the afternoon around the pool as the animation team were doing their thing, so if you are an afternoon napper, I would suggest going higher up in the tower.
We visited the Marina and the Granada and thought they were just fine, but we stuck to the Castilla. We went on the evening cruise around the bay and I thought the coastline at night was absolutely beautiful. I highly recommend going to the Plaza Machado on the weekend for dinner. Totally great atmosphere and food was great and reasonable. A very neat experience. We enjoyed the trip to Stone Island but the trip to Deer Island was not good. This was the only thing that was a truly waste of time and money and unfortunately all our party was in agreement. None of us ate the lunch except for the salad. There is nothing to do but lay on the beach which you can do at your hotel.
The beach was good, but I was surprised at the number of people who actually sat on the beach. I think Mazatlan has been hit hard in the tourist industry as the beach was not nearly as busy as I expected. For me the water was cold, but that's me. I love waves so that was a lot of fun, but I am a carribbean water person. If I was to go in February into the water, it would have been perfect.
We have no problems anywhere we go with vendors selling. After 6 vacations, we have adapted. We usually get to know a number of them and have some great conversations. They are just trying to make a living, and most are very respectful if you say no. In some other places we have gone, we usually hire drivers for the day and found that this is the only way to go as they go out of their way to show you all there is to see and we get to know a lot more about the area.
No matter where you go, there is always miserable people complaining over the smallest things, some staff that are not happy, sometimes a food doesn't agree with you...but it is how you react to everything that will determine your well earned vacation. Remember, that resorts will always show the best room picture, the best food layout etc. as that is what they do. Do your research, (especially on Trip Advisor) and don't sweat the small stuff.
I do recommend this hotel. There is a lot to see and experience. Relax...and have a great vacation.
If you are an afternoon napper, go higher up as it is noisy around the pool until 4 or 5 PM (but a l...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Many thanks for your kind remarks relating to your recent stay at El Cid Castilla Beach Hotel. Mazatlan is a spectacular city and I’m happy that you enjoyed the beautiful beaches and fantastic weather… I’m fortunate to live here.
Your review of our hotel really does cover all facets of our services and for that I am grateful. I know that your positive review will be the deciding factor for many guests who are in two minds about where to stay. Reading your review really does make it worth it and I will make sure to post your review in our employee lounge.
We are so happy to know that you enjoyed the activities that Mazatlan had to offer restaurant, food, the travelers to the pulmonias around the beautiful city, and we want to thank you for your recommendation to the readers of TripAdvisor.
When you return, please contact me personally if there is anything I can do to make your stay with us more comfortable
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.