I was just recently at El Cid Castilla Beach with a group of people. The weather was amazing. The room we stayed in was very neat and tidy, as well as had an amazing view of the pool and the ocean. When down by the pool we had amazing service, especially by Jaimie, who knew what we liked and was always encouraging us to try new drinks. He was very kind and efficient. We constantly looked forward to the activities the staff put on, such as beach volleyball, tequila volleyball, soccer, water aerobics, etc. I definitely looked forward to these activities because the staff, Enrike with a 'K', Mario, Bruno, Axel, etc. made it a blast. They were all very kind, very funny, and surprisingly very good at speaking english, but playing charades to help them understand somethings was pretty funny and entertaining for the both of us. Every night my group and I would watch the dinner shows the resort put on. They were extremely entertaining, especially when Frank was MC, and it is great for all ages. The dancers, Martha, Brenda, Julio, Tury, Theresa, etc did an amazing job. They were all very kind and would encourage everyone to come up and dance with them at the end. Everyone seemed to love it, my group definitely did. The servers, Ricardo and Juan, in the restaurant at the dinner show were great as well. They made sure we never had an empty glass or plates sitting in front of us. At the end of our week we were very sad to leave and we will miss the staff at El Cid very much, but would go back in a heart beat just to hang with them again! Thank you for an amazing vacation and I hope to be back very soon!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear: Danya M
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We really appreciate your feedback and detailed description of our services, rooms and facilities and are glad that you have spent an enjoyable and relaxing time at El Cid Castilla Beach Hotel.
As written we are extremely fortunate to have the best location in the city which is also complimented by a sensational swimming pool, accommodations, restaurants, bars, and of course, the most wonderful view of Mazatlan´s amazing sunsets.
Our activities staff will be delighted to hear that you recognized their hard work.
We will also pass your compliments into our waiters staff, who worked tirelessly to make sure everything, was properly during your meals. Throughout the organization we do our very best to deliver that unique blend of El Cid hospitality. It can be a challenge to get it rights each and every time given the variables of customer expectation however these comments are testimony to the commitment of our team has to provide consistent customer service and guest satisfaction. Our hearts belong to you too.
Thank you for staying with us, and we hope you will have the opportunity to visit us again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.