This is a nice hotel in a convenient location. The amenities are good. They have a great pool and the have a good schedule of things to do. If you have children that love a good pool, this might be a great hotel for you.

The property has a good overall positive energy about it. The staff is nice and warm. The knock I have on the hotel is that is feels a little aged and needs some refurbishing. The rooms are large, but the bathroom area needs freshened up in order to be a 4 or 5 star hotel. It's acceptable, but will in no way wow you. The safe is an example of what needs modernized. At the front desk, they give you a key and the locking mechanism for the safe. No electronic safe here. It works, it's just not updated. The same can be said for the shower/tub area.

The hotel is right on the beach which is very nice as well.

Overall, it's a nice hotel & I got a very good rate on it as well....less than $100 US per night. Based on location, rate, and the staff, I would recommend the hotel.

I had the best and most wonderfully enjoyable stay at the El Cid hotel for 10 days, Nov 2011. The staff just could not have done more for me, and I want to send my heartfelt appreciation to all. Each and every one did their very best to make me happy, and I truly could not have wished for more. I actually had tears the day I had to leave. : )
I was a woman travelling alone, taking the same normal sensible precautions I do at home, and I always felt safe and comfortable both at the hotel and in Mazatlan. I did post a review at the time and can't find it. I so much hope to come back one day soon. Muchisimas gracias. Te extrano tanto. Carly - Vancouver. : )

Everyone has always talked very highly of the El Cid Resort in Mazatlan so I was very anxious to try it out. My boyfriend and I were lucky to score a very good deal for 5 nights All Inclusive and were very excited for our vacation. When arriving things already started off a bit rocky when we received two single beds instead of a king that we had requested, no big deal, they switched us right away and it was off to our first buffet experience.
All I can say is WOW! If you have any limitations on eating. Good Luck! The food was very unappetizing.
The beds were very hard, however according to friends we could have asked for a pillow top and it would have been no problem. oops I guess we should have known!
One thing I can say is that house cleaning was very good. They always left us bottles of water and when I forgot my phone upon checking out they turned it in to lost and found.
Over all I would not stay at this resort again nor would I suggest it to friends. I think part of the problem is that this resort is simply not set up for an All Inclusive. The selection of restaurants is very small and most of what we did try was not very good.

I was honestly impressed, i had heard about the hotel before but i didnt think it was going to be that amazing! the first thing walking into the room that automatically made me fall in love was the view! The Pacific Ocean view was absolutely to die for! Apart from the Natural things around the are, the Hospitality was Marvelous! i got along with absolutely everybody! they truly made you feel like you were at home away from home! The Ladies From the Elite Club were very generous and helpful! Overall, my stay at El Cid Castilla was Absolutely amazing, and just saying that i feel like its an understatement, the experience is unexplainable. I definitely recommend it!