Everyone has always talked very highly of the El Cid Resort in Mazatlan so I was very anxious to try it out. My boyfriend and I were lucky to score a very good deal for 5 nights All Inclusive and were very excited for our vacation. When arriving things already started off a bit rocky when we received two single beds instead of a king that we had requested, no big deal, they switched us right away and it was off to our first buffet experience.
All I can say is WOW! If you have any limitations on eating. Good Luck! The food was very unappetizing.
The beds were very hard, however according to friends we could have asked for a pillow top and it would have been no problem. oops I guess we should have known!
One thing I can say is that house cleaning was very good. They always left us bottles of water and when I forgot my phone upon checking out they turned it in to lost and found.
Over all I would not stay at this resort again nor would I suggest it to friends. I think part of the problem is that this resort is simply not set up for an All Inclusive. The selection of restaurants is very small and most of what we did try was not very good.

I was honestly impressed, i had heard about the hotel before but i didnt think it was going to be that amazing! the first thing walking into the room that automatically made me fall in love was the view! The Pacific Ocean view was absolutely to die for! Apart from the Natural things around the are, the Hospitality was Marvelous! i got along with absolutely everybody! they truly made you feel like you were at home away from home! The Ladies From the Elite Club were very generous and helpful! Overall, my stay at El Cid Castilla was Absolutely amazing, and just saying that i feel like its an understatement, the experience is unexplainable. I definitely recommend it!

We have stayed at the El Cid Castilla 3 times now and enjoyed ourselves every time. We really enjoy the poolview rooms on the lower levels that do not require an elevator. This makes it quick and easy. The buffets range from good to excellent and the specialty restaurants are fantastic. The staff is always eager to please. The beach is a little on the small side and the vendors are ruthless at this resort so we spend most of our time at the pool - this is the only real negative to this resort. Well okay - maybe the service at the swim up bar - which has been poor every time we have been here. The pools are great for the kids.

Rooms are very clean and comfortable. I stayed in the tower which had a great ocean view. There was only a couple English TV channels in the room, but not sure if that was because it was the summer. There is lots of shopping in the resort and a very nice pool with a waterslide for the kids. There is a lunch buffet area and a dinner buffet area. The restaurants are not included in the all-inclusive. The buffet food was not great, but the pay restaurants on the resort had excellent food. There is not a lot of beach area in front of the resort.