We bought a time share in the tower, when it first opened, and the place was awesome. We went a few years later with some friends and it was nice, but not as nice. Ten years later, and yes we were still paying for the time share and the $500 a year maintenance fee, we show up. The first thing we noticed was that the place really looked run down. We went to our room, the same one we had been to the two times before and it was barren. This double suite with a kitchen is on one of the higher floors, looking south, but they no longer had glasses, utensils, forks and knives or any decent niceties like vases or anything else, unless it was bolted down. A couple hours later, we are asked to come to the front desk. We are told, we are five days late and that we have two days, but if we talk to a specialist, they might be able to accomodate us to another location, away from the ocean and the tower. The meeting was set up for the last day and they told us that unless we were willing to spend $3,000 to modify our timeshare we needed to leave. Since we don't appreciate being strongarmed we kindly refused, they kicked us out. During the two days, we had a meal there and though the food was OK, the service was not the best. The front desk was awesome and after the first day we were there, my wife and I brought back meals (hand made tacos and condiments, from the same restaurant we had just eaten at to feed over ten people. The staff was totally surprised and appreciative. Due to the greed of the management and thier give a I don't care where you flew in from attitude, I will never set foot on any part of that large resort. Their golf course and caddys were totally a blast. IMHO, I you stay at Publo Bonito Emerald Bay, if you want intimacy, though it's away from the main hotspots, or any of the many other fine resorts/hotes in Mazatlan.
They also let vendors harrass you when you are on the beach. I even had two strangers approach me about using my card so they could play the golf course. This place caters to the masses, unlike when they first opened, and it is not what it used to be.
Unless you get a deal to play their golf course, find another place.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear: Know BS
Report response as inappropriate
I deeply regret for the inconvenience we have caused concerning points you describe in your recent comment.
First of all I appreciate you for taking the time to let us know our strengths and weaknesses, as I already mentioned previously in other reviews your opinions are important to us they are essentials in order for us to continue growing in this competitive market.
We are definitely thinking about renovating our installation. This is because we recognize the importance of having modern equipment for the better experience of our customer. We are working on a project that we hope to finish next year remodeled all our rooms and general areas; we have advanced more than half of the project.
All our suites feature amenities kitchen (knives, glasses, to name a few.) We are investigating in your case why you did not have these amenities in your room with supervisor in this area.
Concerning the vendors on the beach we have security staff reinforcing on key points preventing them to have access with our guests.
I have met with executives from other departments to strengthen our special measures, as we have noted each of your comments and we are reviewing carefully.
We want to do a big effort for the inconvenience we have caused, for this we hope that we will have the opportunity to serve you again and change your perspective of your last experience at El Cid Resort.
Reiterate our sincere apology and we remain at your disposal for any assistance you need.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.