Whe we arrived during the slow season, many locations at and around the hotel were under construction however, I completely understand that and did not let it affect me. Our room had a terrific view in Castilla 19th floor and the room service (Martha) was timely, efficient and clean.
When I arrived I imagined somewthing completely different. However I was pleasantly surprised by the courteos staff at all el cid locations that were always willing to assist you in every way,
But a major thumbs up to the few staff that work at the Club Elite office. I met Estefany Vejar when I was referred to her by the woman at the information desk. I organized a delivery of a personalized birthday cake from a local bakery and she went above and beyond the call of duty to make sure everything was taken care of. She was also very savvy about the hotel and its services and was one stop shopping for all Mazatlan and information about tours and the region. Other times, her colleagues (Marisela, Zuleyma and Gisel) were happy to assist me in any way possible. Especially in keeping the cake a secret when my wife and I walked in together.
When it comes to the people, the staff at el cid were fantastic and helpful. Granted, it was the slow month of September, but if it means stepping it up a notch, then this team of Super Chicas at the Club Elite Centre know what good customer service is. Hopefully, management recognizes their efforts.
My only regret? Not being able to stay on their holiday weekend for Independence Day.
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan